Customer Experience Management

    Customer Experience Management

    Customer Experience Management, often called CEM or CXM, shapes and defines the interactions between businesses and their clientele. As businesses increasingly recognize the significance of customer satisfaction, customer experience management is becoming a popular strategic approach to holistically managing every facet of the customer journey.

    In CRM, customer experience management orchestrates personalized, seamless interactions, ensuring that each touchpoint resonates positively with customers. Businesses can tailor their offerings to meet individual preferences by leveraging data analytics and feedback mechanisms, fostering lasting relationships and customer loyalty.

    VoIP technologies integrate with CEM to enhance communication channels, enabling businesses to provide efficient and real-time support. CEM ensures that customer interactions through VoIP are technologically advanced and imbued with a human touch, creating a consistent and satisfactory experience.

    Contact Centers are the frontline of customer engagement, using CXM to optimize processes and train agents to deliver exceptional service. Through comprehensive data analysis, businesses can identify pain points and streamline operations, ultimately elevating the contact center customer experience.

    Popular Customer Experience Management Categories

    Contact Center

    Contact center software is a centralized system for managing customer communication across multiple channels such as phone, email, text, social media, and website. Read More
    Zoho Desk
    18
    WH Score
    9.4
    Centrical
    9
    WH Score
    9.2
    PanTerra - Streams
    30
    WH Score
    9.2
    Crexendo
    122
    WH Score
    9.1
    VanillaSoft
    19
    WH Score
    9.1

    CRM

    Customer Relationship Management (CRM) software offers centralized tools for storing, organizing and analyzing important customer data. While worthwhile, keeping excellent data records can be time-consuming and prone to error when done manual...Read More
    SYSPRO
    36
    WH Score
    9.2
    NetSuite
    94
    WH Score
    8.9
    Monday.com
    26
    WH Score
    8.9
    SAP S/4HANA
    98
    WH Score
    8.9
    Oracle ERP
    152
    WH Score
    8.8

    Phone Systems

    Voice Over Internet Protocol (VoIP) technology allows us to make and receive calls using an internet connection. These cloud-based phone systems also provide video and chat communication tools to improve business collaborations by centralizin...Read More
    PanTerra - Streams
    30
    WH Score
    9.2
    Crexendo
    122
    WH Score
    9.1
    Twilio Voice
    100
    WH Score
    9.0
    Vonage
    70
    WH Score
    8.9
    RingCentral MVP
    46
    WH Score
    8.9
    VirtualPBX
    17
    WH Score
    8.8

    Help Desk Software

    Help Desk software is a centralized portal where customers or internal team members can submit questions, receive product support, or resolve technical issues efficiently through an automated ticketing system.Read More
    Zoho Desk
    18
    WH Score
    9.4
    GoTo Resolve
    17
    WH Score
    9.2
    Vision Help Desk
    10
    WH Score
    9.1
    LiveAgent
    34
    WH Score
    8.8
    TOPdesk
    11
    WH Score
    8.8
    ServiceDesk Plus
    30
    WH Score
    8.6
    The right software for your business

    Get your personalized recommendations now.