GoTo Resolve
GoTo Resolve
3 reviews
WH Score

GoTo Resolve Reviews & Overview

What is GoTo Resolve?

GoTo Resolve is the all-in-one IT Management solution that offers advanced tools for both proactive and reactive IT support needs. With GoToResolve, you can provide streamlined IT support with remote access, camera sharing, ticketing, and IT support tools from one simple to use platform. 

GoToResolve unifies support across devices and support activities such as:    

  • Device access and support for PCs, Macs, and mobile
  • Remote Monitoring and Management (RMM) tools for background access     
  • Remote support tools for iOS, Android, and Chromebooks
  • MS Teams integration for more streamlined incident response and ticketing
  • Live camera streaming for end users on hardware and equipment support
  • System and ticketing reporting for analysis and process improvements

What is GoTo Resolve Used For?

GoTo Resolve is a unique, all-inclusive platform for streamlined IT support. This product is especially ideal for companies working remotely and caters to the support needs of small but growing businesses that need robust (but simple to use) IT support tools and ticketing. 

Using GoTo Resolve can bring about business and IT support benefits including:

  • Centralized and consolidated IT support tools and functionality
  • Improved productivity with easy-to-use IT support features and remote access in one platform
  • Increased peace of mind through simplified but powerful system security protections to guarantee secure system access, interactions, and support.

What Features Does GoTo Resolve Offer?

GoTo Resolve offers an array of features that are specifically tailored to the needs of remote companies and are designed to empower smaller IT support teams with enterprise-grade features such as:

  • RMM features to deploy Windows updates, receive real-time alerts on computer health, manage antivirus software from a single dashboard, and more.
  • Conversational Ticketing (Integrated with messaging tools your teams already use, like MS Teams and Slack)
  • Remote session initiation via integrated messaging apps
  • Ability to use conversational ticketing or web-based ticketing (or both) based on your IT support activities and needs
  • Mobile device support for quick, seamless support on most all mobile OS platforms (iOS, Android, and Chrome)
  • Join sessions directly via SMS, PIN, link, or email
  • Agent chat tools (available in the web browser or via mobile app) 
  • Mobile support session recording and handoff
  • Zero trust security architecture for secure remote support
  • Banking-grade encryption
  • Streamlined access management and provisioning
  • Multi-factor authentication, SSO, and more
  • IT Automation with unattended access and multi-session handling capabilities and scripts

How Much Does GoTo Resolve Cost?

GoTo Resolve offers various pricing packages that range from a more basic free plan to more advanced IT support plans that start at $190 per month.

GoTo Resolve pricing is determined by several factors including how many agents will need access to the system to provide IT support and how many endpoints and employees they’ll need access to for help desk support and ticketing. The features available in each pricing package will also increase alongside the pricepoint and can be customized to create the ideal IT support desk and ticketing system your small IT team needs to deliver excellent support in a secure system. 


GoTo Resolve Recent Reviews

Reviewed on 7 May 2023

An Excellent Product with Great Features

It facilitates the setup of new users' equipment and the configuration of MFA (Multi-Factor Authentication) on their mobile devices.

  • There are several aspects of the product that I particularly like: The RMM (Remote Monitoring and Management) features are valuable for device monitoring and management.
  • .
  • Although there haven't been any specific dislikes about the product itself, the support provided by the team has not been up to expectations.
  • Additionally, there have been delays in the billing process, which could be improved.

Reviewed on 7 May 2023

A Great Solution for Streamlined Support

The product solves the challenge of efficiently resolving technical support tickets for our clients. It ensures that our entire IT team is on the same page, leading to better collaboration and quicker issue resolution. GoTo Resolve has been a game changer, and I find it superior to other tech solutions I have used in the past.

  • I particularly love the convenience of joining a support session by SMS or email.
  • It greatly enhances the seamless support experience for our clients.
  • Additionally, the ability to manage support tickets efficiently contributes to better organization and coordination within our support team.
  • While GoTo is generally a great service, it can sometimes suffer from unreliability.
  • However, I have not experienced any issues with GoTo Resolve so far, so I don't have any dislikes specifically related to this product.

GoTo Resolve Pricing

per user / per month
GoTo Resolve Pricing Details

GoTo Resolve Key Features

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Transfer
  • Screen Blanking
  • Reboot and Reconnect
Supported Channels
  • Chat/IM
GoTo Resolve Features Details

GoTo Resolve Media


GoTo Resolve Wheelhouse Score

What is this?

The Average Wheelhouse score for the Help Desk category is 8

GoTo Resolve Scores

  • Meets Requirements
  • Ease of Admin

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