GoTo Resolve
GoTo Resolve
17 reviews
WH Score
9.2

GoTo Resolve Overview

What is GoTo Resolve?

GoTo Resolve is the all-in-one IT Management solution that offers advanced tools for both proactive and reactive IT support needs. With GoToResolve, you can provide streamlined IT support with remote access, camera sharing, ticketing, and IT support tools from one simple to use platform. 

GoToResolve unifies support across devices and support activities such as:    

  • Device access and support for PCs, Macs, and mobile
  • Remote Monitoring and Management (RMM) tools for background access     
  • Remote support tools for iOS, Android, and Chromebooks
  • MS Teams integration for more streamlined incident response and ticketing
  • Live camera streaming for end users on hardware and equipment support
  • System and ticketing reporting for analysis and process improvements

What is GoTo Resolve Used For?

GoTo Resolve is a unique, all-inclusive platform for streamlined IT support. This product is especially ideal for companies working remotely and caters to the support needs of small but growing businesses that need robust (but simple to use) IT support tools and ticketing. 

Using GoTo Resolve can bring about business and IT support benefits including:

  • Centralized and consolidated IT support tools and functionality
  • Improved productivity with easy-to-use IT support features and remote access in one platform
  • Increased peace of mind through simplified but powerful system security protections to guarantee secure system access, interactions, and support.

What Features Does GoTo Resolve Offer?

GoTo Resolve offers an array of features that are specifically tailored to the needs of remote companies and are designed to empower smaller IT support teams with enterprise-grade features such as:

  • RMM features to deploy Windows updates, receive real-time alerts on computer health, manage antivirus software from a single dashboard, and more.
  • Conversational Ticketing (Integrated with messaging tools your teams already use, like MS Teams and Slack)
  • Remote session initiation via integrated messaging apps
  • Ability to use conversational ticketing or web-based ticketing (or both) based on your IT support activities and needs
  • Mobile device support for quick, seamless support on most all mobile OS platforms (iOS, Android, and Chrome)
  • Join sessions directly via SMS, PIN, link, or email
  • Agent chat tools (available in the web browser or via mobile app) 
  • Mobile support session recording and handoff
  • Zero trust security architecture for secure remote support
  • Banking-grade encryption
  • Streamlined access management and provisioning
  • Multi-factor authentication, SSO, and more
  • IT Automation with unattended access and multi-session handling capabilities and scripts

How Much Does GoTo Resolve Cost?

GoTo Resolve offers various pricing packages that range from a more basic free plan to more advanced IT support plans that start at $190 per month.

GoTo Resolve pricing is determined by several factors including how many agents will need access to the system to provide IT support and how many endpoints and employees they’ll need access to for help desk support and ticketing. The features available in each pricing package will also increase alongside the pricepoint and can be customized to create the ideal IT support desk and ticketing system your small IT team needs to deliver excellent support in a secure system. 


GoTo Resolve Awards

2024
All Years
GoTo Resolve - Editors Choice 2024

GoTo Resolve Recent Reviews


J
James
Reviewed on 7 December 2023

A great platform

My go-to source for handling any unfamiliar remote program is now Go To Resolve. It is an all-in-one resource for user experiences, troubleshooting advice, and tutorials; it is invaluable when you're feeling lost in a new program. All I ask is that they add more specialized software in my field to their catalog.

Pros
  • Comprehensive guidance, user-driven knowledge.
Cons
  • Limited software coverage:.

J
John
Reviewed on 29 November 2023

No-fuss support platform

The main attraction of GoTo is its ease of use. Client connections can be established with just a link sent, doing away with the need for downloads and logins. For us, this simplicity of use has completely changed how we communicate with clients and even expedited internal problem-solving among less tech-savvy coworkers. Although there is room for improvement in terms of speed, the seamless communication both internally and externally has saved us time and stress. GoTo is a simple tool that genuinely gives support more power.

Pros
  • Fast internal communication, easy to use, smooth communication.
Cons
  • Slow responses.

GoTo Resolve Pricing


Free
Free
per month
GoTo Resolve Pricing Details

GoTo Resolve Key Features


Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Transfer
  • Screen Blanking
  • Reboot and Reconnect
Systems/Administrative
  • Bulk Actions
  • Agent Console
  • Agent Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
  • Command Line Provisioning
  • Update/Patch Management
  • Remote Monitoring & Management (RMM)
  • Multiple Company Management
GoTo Resolve Features Details

GoTo Resolve Media


Videos

GoTo Resolve Wheelhouse Score

9.2
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

GoTo Resolve Scores

  • Ease of Use
    9.1
  • Meets Requirements
    8.6
  • Learning Curve
    8
  • Setup & Support
    7.8
  • Quality of Support
    9.5
  • Ease of Admin
    8.8

Best WH Scored GoTo Resolve Alternatives

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

The right software for your business

Get your personalized recommendations now.