Customer Data Platforms (CDPs)

What are Customer Data Platforms (CDPs)?

A Customer Data Platform (CDP) is software that collects, unifies, and activates customer data from various sources to create one centralized database with profiles for each customer. CDPs provide companies with an efficient way to manage customer data and drive personalized, data-informed customer experiences across the organization. Often being linchpins for overarching CX software solutions, CDPs are flexible and scalable solutions that help businesses dynamically adapt to changes in customer journeys, customer needs, and customer trends.

CDPs commonly integrate with numerous other business systems to help companies scale customer experience strategies with clean, unified customer data. For example, CDPs often work hand-in-hand with Customer Intelligence software to analyze data and provide customer insights. However, some CDPs also provide inbuilt customer intelligence features. CDPs can also be integrated with CRM software to empower sales teams with granular customer insights, to help personalize sales strategies and drive more revenue.

Key Capabilities & Features of Customer Data Platforms (CDPs)

  • Data Collection: CDPs collect data in all formats from various internal and external sources, including native integrations, third-party APIs, and SDKs. CDPs can collect structured data, unstructured data, and behavioral data. Some examples of the data collected by CDPs include:
    • Sales Transactions
    • Customer Addresses
    • Chat Transcripts
    • Web Logs
    • Social Media Comments
    • App Installations
    • Cart Abandons
  • Data Unification: CDPs analyze all the data collected to identify patterns and unify information into customer profiles. Data unification is valuable for creating accurate, effective audience segments and delivering a personalized customer experience based on data insights and customer patterns. Collected data points include (but aren't limited to):
    • Purchases
    • Preferred Channels
    • Past Interactions
    • Loyalty Status
  • Data Activation: CDPs use collected, unified data to create new insights such as lead scores, recommendations, customer behavior predictions, and audience segments. These insights, together with customer journey mapping tools, can be used to craft personalized experiences for customers.
  • Data Analytics: Leading CDPs provide inbuilt data analytics and reporting so that companies can analyze customer data to identify customer sales trends and behaviors, determine Customer Lifetime Value, and predict churn rates.

Top 10 Customer Data Platforms (CDPs)

Zeotap / Adobe Experience Platform / Hightouch / Blueshift / SAS Customer Intelligence 360 / ActionIQ / Twilio Segment / Salesforce Data Cloud / SAP Customer Data Platform

WH Score
7.9
SAP Customer Data Platform

SAP Customer Data Platform

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Starting Price:N/A
SAP Customer Data Platform collects and analyzes front-end and back-end customer data, creates unique customer profiles and visualizations, and provides real-time insights to help businesses deliver more personalized customer journeys that drive revenue and customer retention.
WH Score
7.9
Salesforce Data Cloud

Salesforce Data Cloud

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Starting Price:N/A
Salesforce Data Cloud connects, unifies, and activates data from any source to empower sales, customer support, and marketing teams to deliver personalized customer experiences. Simultaneously, Salesforce Data Cloud also helps drive growth, with AI-powered data insights and workflow automations.
WH Score
7.9
Twilio Segment
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Starting Price:$0 per user / per month
Twilio Segment is a Customer Data Platform (CDP) that provides companies with tools to gather, unify, and activate their data into various systems. Leading brands use Segment to enrich customer journeys in real-time, build predictive, highly personalized ads, and leverage AI to make strategic, data-...
WH Score
7.9
ActionIQ
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Starting Price:N/A
ActionIQ is a Consumer Data Platform (CDP) that provides real-time, actionable data insights that teams can access anytime during a variety of Customer Experience (CX) processes and interactions. Top enterprise brands in the Finance, Retail, Transportation, and Media industries use ActionIQ’s ...
WH Score
7.9
SAS Customer Intelligence 360

SAS Customer Intelligence 360

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Starting Price:N/A
SAS Customer Intelligence 360 is a Customer Intelligence platform with an embedded Customer Data Platform (CDP), Journey Creation tools, and Data Activation capabilities in one streamlined, omnichannel marketing hub. This platform is designed to help companies of all sizes make informed marketing de...
WH Score
7.9
Blueshift
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Starting Price:$0 per user / per month
Blueshift is an Intelligent Customer Engagement platform that provides companies with an integrated Customer Data Platform (CDP), customer data activation tools, and omnichannel automation capabilities to create meaningful connections throughout the customer journey. Blueshift’s user-friendly ...
WH Score
7.9
Hightouch
0reviews
Starting Price:$0 per user / per month
Hightouch is a Data Activation & Management platform that helps companies gather and sync customer data to hundreds of integrated tools directly from their data warehouses. Hightouch provides user-friendly, no-code tools that enable organizations to get their data into marketing, customer succes...
WH Score
7.9
Adobe Experience Platform

Adobe Experience Platform

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Starting Price:N/A
Adobe Experience Platform is an integrated suite of AI-powered tools and applications to help companies deliver and scale personalized customer experiences. With the Adobe Experience Platform, companies can create and activate audiences, improve customer engagement, gain actionable insights through ...
WH Score
7.9
Zeotap
0reviews
Starting Price:N/A
Zeotap is a Customer Data Platform (CDP) that helps organizations integrate, unify, segment, orchestrate, analyze, and protect customer data while maintaining security and privacy compliance. Zeotap offers a user-friendly interface designed for marketers to drive revenue across the company, and buil...
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