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Centrical Reviews & Overview

What is Centrical?

Centrical is a data-driven company offering robust performance management tools that can help improve employee engagement, boost morale, and promote effective, productive work in the Contact Center.  Centrical is focused on helping improve team performance, coaching, learning, and connecting with a customized and personal experience for employees. Centrical, founded in 2013, now helps customers in over 40 languages in 150 countries with tools such as:

  • Real-Time Performance Management
  • Customizable Microlearning
  • Gamification

What are the Benefits of Centrical?

Centrical offers various tools and features to support Contact Center team growth and success. Their personalized approach to performance management and gamification provides companies with benefits like:

  • Improving Employee Engagement
  • Increasing Productivity and Quality
  • Motivating Focus and Accountability in Contact Center Behaviors and Activities
  • Improving the Employee Training Process

What are the Best Centrical Features?

The best Centrical features include:

  • Performance Management in real-time for actionable results and personalized coaching.
  • Custom Microlearning to help employees grasp concepts and gain important job knowledge in minutes a day.
  • Advanced Gamification to celebrate employee successes, award points or prizes, and encourage upward mobility and learning across your teams.

How Much Does Centrical Cost?

Centrical offers customized pricing plans based on your business needs. All of the Centrical pricing plans are based on per user licenses to allow for easy scaling across your teams as they grow. Pricing depends on the features and tools you’ll need, and there’s no added fees for integrations.


Centrical Pricing

Centrical: Gamification & Sales Enablement
per user/number / per month
Centrical Pricing Details

Centrical Key Features

Reporting & Analytics
  • Call Monitoring
  • Real-Time and Historic Reporting APIs
  • Interaction Analytics
  • Customer Satisfaction Reporting
  • Real-Time Dashboards
  • Microsoft Teams
Contact Center Types
  • Outbound
  • Inbound
  • Omnichannel
Automations and AI
  • AI-Powered Workflows
Workforce Optimization
  • Gamification
  • eLearning Tools
  • Performance Management
  • Predictive Web Engagement
Centrical Features Details

Centrical Media


Centrical Reviews

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