It's definitely worth a try, but be prepared to learn a lot as it offers a variety of options and can be complex.
We utilize Salesforce Service Cloud to manage our support cases. Our support representatives can track and update cases with customers through the online platform. The software helps us keep track of active cases that can last for months, with clear visibility on next steps. From a management perspective, we can easily monitor cases that need attention.
The Average Wheelhouse score for the Contact Center category is 7.4
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