Service Cloud Reviews & Overview

What is Service Cloud?

Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equipping them with a unified, cloud-based solution that allows agents to manage, track, analyze, and resolve consumer issues faster than ever before. The capital-free nature of the software makes it easy to deploy agents across the country, or even the globe, to offer lightning fast service to consumers no matter what their schedule may be.

Get Started Now

Salesforce provides a fully certified staff that are trained help you innovate your business with market-leading support, consultation, and training in cloud-based service. With over 15 years of experience running cloud services and training courses that have served more than 100,000 customers across multiple industries, your employees will be given all the tools they need to become experts themselves. Sessions are compact and dense, often only 60- to 90-minutes long and staffed by a Salesforce expert and fellow customers. These small, informed classes deliver better and more personalized insights than large lectures to hundreds of students.

Extend Agent Performance with Powerful Apps

Make life easier for your agents with applications available through the SalesForce AppExchange. Service reps can equip themselves with the right tools to enhance and grow their current capabilities or branch out into new areas of support such as mobile-based services. Advanced scheduling, additional dashboard options, remote knowledge bases, and more are all a click away from implementation.

Convenient Pricing

Whether your business is small or large, growing or established, Salesforce has a pricing plan calibrated to your unique situation. All packages are billed annually, eliminating the need to worry and plan around monthly costs.

Company:Salesforce.com, Inc.

Categories:Contact Center, CRM

Platforms:

Links:App Store, Google Play

Service Cloud Recent Reviews

Elmer

Reviewed on 14 April 2023

Good for tracking

It's definitely worth a try, but be prepared to learn a lot as it offers a variety of options and can be complex.

Pros

I appreciate the ability to track all the different interactions our employees have with customers.

Cons

I would prefer more options and a simpler way to use emails and actions.

Renee

Reviewed on 14 April 2023

Excellent customer services

We utilize Salesforce Service Cloud to manage our support cases. Our support representatives can track and update cases with customers through the online platform. The software helps us keep track of active cases that can last for months, with clear visibility on next steps. From a management perspective, we can easily monitor cases that need attention.

Pros

Salesforce Service Cloud excels at handling complex customer service interactions.
It offers a wide range of customizable fields to meet specific business needs.
We can track multiple items for each customer service case, and third-party applications can be integrated to streamline processes for both end users and representatives.
The inbox feature allows direct access to Service Cloud from the inbox, making it easier to create and manage cases without switching between inbox and browser.
Additionally, all email interactions with customers are logged for others to review.

Cons

The major downside of using Salesforce Service Cloud is its high cost with little flexibility.
Users are billed per user per month but must pay for the whole year upfront.
There is no way to test the software before committing to a full year.
However, the software's customizability compensates for its cost.

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