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Cloud services and infrastructure companies such as AWS, Google Cloud, and Microsoft Azure give you all the tools and functionality you need to set up a virtualized computing network for your business. Operating all your business software, applications, and operations in the cloud provides your b...

However, the cloud computing industry covers a wide range of services and functionality that all operate in the cloud. As such, the term “cloud services” encapsulates offerings ranging from infrastructure and full platforms to individual cloud-based software systems. Infrastructure as...

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developing quickly, the sudden necessity of remote work tools (in the wake of the COVID-19 pandemic) has only quickened an already fast-moving trend to leverage the cloud for secure, robus...

Rather than investing in separate software solutions (like VoIP, Video Conferencing, Contact Center, and CRM) to set up full-scope business cloud communications, more companies are choosing to go for a fully integrated, all-inclusive suite of Unified Communication as a Service (UCaaS) tools.

Video conferencing has become an absolute must-have for companies that are practicing social distancing and combatting the spread of COVID-19 by moving to a remote work environment. Video conferencing is the next best thing when you can’t meet in person physically, because it simulates a fa...

Because so much of how others perceive you is through nonverbal cues and observations, knowing your video conferencing etiquette can help you ensure you and your teams are communicating effectively and as intended. 

Cloud-based business software and systems offer many advantages, such as cost-savings, modern online features, and overall business mobility. Cloud systems can also provide your company flexibility and stability in times of crises and give you the mobile access, tools, and adaptability that your ...

With the COVID-19 virus sweeping the world and drastically impacting how life and business function, cloud-based software and systems are sustaining companies who had to make the quick decision to transition to remote work. 

In the wake of the COVID-19 pandemic impacting people and businesses worldwide, many companies are in a state of uncertainty and flux. The companies that can feasibly move to fully remote operations have begun taking the steps necessary to stay connected and keep business channels flowing as smoo...

This is a sudden and unplanned move for many companies, and businesses are doing the best they can to implement and adjust to the systems they need to keep their companies up and running while maintaining the recommended social distancing protocols recommended by the CDC to limit the spread of th...

Stress levels tend to rise during times of crisis, and you’re probably starting to feel the strain that the fears and worry over the rapid spread of COVID-19 are causing within your teams and your overall business as well.

It’s very easy to get overcome with panic or internalize worries during a time that is very emotionally charged, so it’s important that you take care of yourself, make sure that your employees are caring for themselves to the best of their ability, and get your business systems in sha...

The Corona Virus (COVID-19) has quickly swept through the world, reaching pandemic status and causing countries around the world to declare a state of emergency. Schools, restaurants, theaters, and companies across the nation are closing and shifting to remote work wherever feasible. 

In an effort to reduce exposure and limit the spread of this fast-moving virus, many companies and individuals across the nation are practicing social distancing and going into self-quarantine to help reduce the spread of COVID-19 and keep employees, customers, family, and friends safe and health...

Growing business adoption of cloud-based software systems is driving the need for more enhanced and sophisticated security measures to protect company communications, data, and systems that a growing majority of businesses choose to operate in the cloud.

And VoIP is certainly no exception.

Many packaging materials or parts used in the manufacturing industry are created by starting with larger pieces of needed raw materials, which were then cut, carved, or reshaped to create something new and useable. In this process, the basic premise of creation is in taking away from existing mat...

Additive manufacturing, however, is the process of creating tangible objects by building them layer by layer with the aid of 3D printing. Using a digital model designed in a computer program, objects can be created from metal, plastics, and other raw materials. To print 3D objects, a company ne...

Customer Relationship Management (CRM) software is considered one of the must-have business tools for companies of every type and size. In fact, a CRM is one of the very first software investments that a small company will usually make to help spur and support growth by setting up an easily acces...

As such, CRM systems and features are some of the most heavily relied upon software tools for customer service and sales teams within organizations, small and large. 

5G has created a big buzz in the mobile and business communities over the past couple of years, leaning on the messaging that previously unheard of network speed, downloads, and streaming are coming soon. In 2019, several major mobile carriers began rolling out 5G in test markets, and now that 20...

5G will boast network speeds upwards of twenty times faster than the current 4G technology. Bandwidth will also see a huge boost (allowing for 1,000 devices per meter on a connection).

Tax season is here, which can usher in a wave of stress for small business owners. Disorganization and unpreparedness are some of the key reasons that reasons that tax season becomes so stressful and chaotic for small companies. Much of this may not be intentional, but is more a result of the lea...

Approximately 93% of small companies overpay their taxes, year after year.

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the numerous products and services offered by companies just like yours. This knowledge translates into very high expectations when it comes to customer service and gives your company a...

But, simply offering phone and email support is no longer enough. Modern customers want instant support options that are available to them conveniently, whether they’re on your website or perusing your social channels.

Excellent communication is (and has always been) a critical component to establishing and growing a lucrative company. Industry-leading VoIP software providers are embracing this huge business need and are undoubtedly ramping up for an especially innovative year ahead in 2020, offering more tools...

Cloud-based voice and video software has already revolutionized how businesses communicate and, in turn, how commerce happens around the world. In 2020, new technology and trends will act as major disruptive agents in the cloud communications industry – to the benefit of companies from SMB ...

In today’s era of sophisticated hacks and with unprecedented levels of cybercrime and data breaches occurring, anti-virus software (while necessary) is simply not enough to fully protect your business from threats and data loss.

Anti-virus software works to protect individual devices (such as laptops and desktops) from viruses, malware, and known online threats that can attack and disable your machines. These software programs are absolutely necessary for securing devices, but they only protect the device where they&rsqu...

Less than 40% of CRM customers have end-user adoption rates above 90%. -CSO Insights

83% of senior executives explained that their biggest challenge was getting their staff to use the software. -Really Simple Systems

The business landscape has shifted to be primarily digital, and most businesses (even small companies) operate online and leverage the cost-saving and feature-packed benefits of using advanced software programs in the cloud. Likewise, this is also where a company’s data lives as well.

This shift has also ushered in a new era of necessary security protections to keep systems, data, and full businesses safe from cybercrime. Security is a huge area of focus in the software space, as vendors strive to create systems that are beneficial to businesses and secure from the known threa...

If there’s one thing that all businesses strive for, it’s customers. How do companies get new customers and keep the existing customers? Most likely by perusing leads and attempting to give existing customers a positive experience. A larger company is likely to have a comprehensive li...

Customer Relationship Management software may be a new endeavor for small business owners, so it’s important they understand the value CRM software brings. CRM software provides data entry, social media and email integration, lead management, and analytics, all in one system. Customer trend...

Like a grapevine supported by a stout tree, the growth of business relies heavily on the advancement of technology, with the strongest branches being the innovation of new methods of communication. From pen and paper, to telegraphic messages, to today’s cellular and digital messages, each p...

With the advent of the internet, professional communication became much faster, with most messages being sent by email. However, email did not completely replace the landline,, which was necessary whenever immediate response was necessary. In this modern age, landlines are sorely outdated. Most d...

Customer Relationship Management software, or CRM for short, is technology small businesses can utilize in order to store and manage all relationships with potential and current customers all in one place and more efficiently than ever. There are many key benefits to this including increased orga...

First, a small business implementing the use of a CRM software will keep the company organized from day one. These systems allow the storage of important digital files and customer information, eliminating the need for spreadsheets or physical filing systems. Not only will the ease of digital sto...