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5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and customer savviness are changing the service industry as a whole- and creating a new set of customer expectations.

As a result, contact center solutions are becoming more advanced each year, and in 2019 and beyond, you can expect to see tools and features that are highly tailored to improving your customer journey from sales to service.

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How Big Does Your Business Need to Be for "Big Data"?

The concept of “Big Data” is often mistook my smaller companies as a business building component reserved only for large enterprises. While this was true in the not so distant past, innovations in cloud technology have changed the definitions of data access and analysis substantially.

As a result, data-driven decision-making is at the forefront of business trends. The availability of robust data analytics tools and technology makes it possible for companies of all sizes to better understand and leverage their data for insight and growth. Data is making it’s way into ever...

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AI 101

AI technology is becoming a strong force in the business software industry, and more applications of AI are surfacing as companies begin to embrace it in creative ways that enhance their existing software offerings. 

As a result, more businesses than ever before have access to powerful AI technology that can help automate, streamline, and enhance many aspects of business, from communication to lead gather and business intelligence. 

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Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.
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4 Ways AI is Redefining Enterprise Security

Artificial Intelligence (AI) isn’t necessarily a new technology, but it’s been perceived more as a work of futuristic science fiction than a mainstream approach to improving business operations. That is, until recently. In the past couple of years, AI has made a big appearance in main...

One of the industries that is leveraging AI heavily (and with much innovation) is Enterprise Security. The language and learning capabilities inherent in AI have been built into security suites to enhance protections and create new tools that defend against the very cyber threats that have been s...

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What is Time and Attendance Software?

Manually creating employee schedules, keeping track of hours worked, and handling time off requests can be challenging and error-prone for companies and confusing and frustrating for employees. However, modern Time and Attendance software can help you manage your staff’s time much more effi...

This resource will help you understand Time and Attendance software benefits and limitations and explain how this software can work as a stand-alone solution or as an integration with your existing Payroll or HR systems. 

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5 Things to Know About Making the Switch to VoIP in 2019

Business communication is paramount to your company’s success, no matter your size or industry. You should always make sure that you have all the best (and most relevant) phone systems tools and features at work in your company to thrive-which may mean it’s time for an upgrade in 2019...

If you’re considering implementing a new phone system or upgrading your existing communication tools, here are five key things you should know about making the switch to VoIP in 2019.

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Payroll Vs. HCM or HR Software

Employees are central to your company’s success, and a vital aspect of keeping your teams happy is ensuring that they’re paid for their work, correctly and on time each pay period. Managing employee payroll and benefits, and properly accounting for these important aspects of your b...

There are several different types of software available that can help streamline your payroll and other HR duties, including:

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How ERPs Help Streamline Increasingly Complex Construction Projects

The construction industry has long since demanded exclusive features in its ERP systems. What developments are taking place in order to accommodate this?
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6 CRM Trends to Embrace in 2019

As businesses aim to become more customer-centric, the field of CRM software has much to experiment with. What's in store for 2019? This article provides some valuable insights.
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The Most Notorious Cyber Attacks Of the Past Decade

From Yahoo! to NotPetya - so much happened in the cyberspace during the course of these 10 years. Here's a flashback.
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6 Advantages of Cloud ERP Solutions

Everything's being stored and operated in the Cloud - and so are today's leading ERP systems!
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Amazon’s ingenious supply chain management system – and a lesson or two we can all learn from it

Amassing billions of dollars in revenue, Amazon has set the benchmark for numerous aspects pertaining to business - with supply chain being one of them.
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What Does AI Mean for VoIP in 2019?

AI's high rate of penetration into every facet of technology is common nowadays. Likewise, how is it affecting the future of VoIP?
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4 Tips for Successfully Designing Your ERP Interface

There's always much buzz happening around which type of ERP software is best for your business. But have you ever stopped to wonder how user-friendly it needs to be?
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Holiday Customer Experience Showdown: B2B Vs. B2C

How do service needs differ between B2B and B2C companies, during the holiday season? We discuss some key giveaways, and how you can optimize your service standards no matter what you specialize in.
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How to Protect Your Business from Known Cyber Security Risks

Maintaining tight cybersecurity within your business has some standard protocols - and the right security software is one of them.
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