Find the #1 Resources for Business Software Solutions

While the overarching importance of customer service has been a main business component for decades, technology and customer savviness are changing the service industry as a whole- and creating a new set of customer expectations.

As a result, contact center solutions are becoming more advanced each year, and in 2019 and beyond, you can expect to see tools and features that are highly tailored to improving your customer journey from sales to service.

The concept of “Big Data” is often mistook my smaller companies as a business building component reserved only for large enterprises. While this was true in the not so distant past, innovations in cloud technology have changed the definitions of data access and analysis substantially.

As a result, data-driven decision-making is at the forefront of business trends. The availability of robust data analytics tools and technology makes it possible for companies of all sizes to better understand and leverage their data for insight and growth. Data is making it’s way into ever...

AI technology is becoming a strong force in the business software industry, and more applications of AI are surfacing as companies begin to embrace it in creative ways that enhance their existing software offerings. 

As a result, more businesses than ever before have access to powerful AI technology that can help automate, streamline, and enhance many aspects of business, from communication to lead gather and business intelligence. 

Artificial Intelligence (AI) isn’t necessarily a new technology, but it’s been perceived more as a work of futuristic science fiction than a mainstream approach to improving business operations. That is, until recently. In the past couple of years, AI has made a big appearance in main...

One of the industries that is leveraging AI heavily (and with much innovation) is Enterprise Security. The language and learning capabilities inherent in AI have been built into security suites to enhance protections and create new tools that defend against the very cyber threats that have been s...

Manually creating employee schedules, keeping track of hours worked, and handling time off requests can be challenging and error-prone for companies and confusing and frustrating for employees. However, modern Time and Attendance software can help you manage your staff’s time much more effi...

This resource will help you understand Time and Attendance software benefits and limitations and explain how this software can work as a stand-alone solution or as an integration with your existing Payroll or HR systems. 

Business communication is paramount to your company’s success, no matter your size or industry. You should always make sure that you have all the best (and most relevant) phone systems tools and features at work in your company to thrive-which may mean it’s time for an upgrade in 2019...

If you’re considering implementing a new phone system or upgrading your existing communication tools, here are five key things you should know about making the switch to VoIP in 2019.

Employees are central to your company’s success, and a vital aspect of keeping your teams happy is ensuring that they’re paid for their work, correctly and on time each pay period. Managing employee payroll and benefits, and properly accounting for these important aspects of your b...

There are several different types of software available that can help streamline your payroll and other HR duties, including: