3 reviews
WH Score

CallRail Reviews & Overview

What is CallRail?

CallRail delivers world-premiere call tracking software for the business that desires to be informed on high-priority metrics with crucial relevance to successful business models in the digital age. Their dynamic call tracking allows for unparalleled user follow-up and lead generation, maximizing the flow of business in favor of the bottom line. Marketing campaigns enjoy local and toll-free numbers in the US & Canada, available in most area codes. With considerable support for incoming call flows and innovative approaches to follow-up and support beyond traditional telephony services, CallRail is trusted by over 20,000 businesses for their tracking, recording, and analytics services.    

Get the Complete Picture 

CallRail’s full-spectrum analytic services allows business at the head of marketing campaigns at all levels–national, regional, local–to learn what ads and keywords are driving conversations and turning up support, as well as which are turning prospective clients and supporters away. Dynamic Number Insertion enables individual tracking of website visitors, allowing any business to optimize its investment in marketing efforts.

Get Status Updates in Real Time

In recognition of the fast-paced reality dictated by technological innovations and client demand, CallRail delivers tools to provide instant notification and rapid analysis of campaign metrics, giving business the crucial edge needed to maintain a competitive advantage. Call strategies, staffing levels, and dialogue scripting can all be adjusted on the fly in quick response to sea changes and unexpected developments on the horizon.

Thorough Support and Documentation

CallRail offers several options for client support geared in various degrees of fluency to empower clients to seek and improve their use of CallRail products are their own comfort level. Complete on-site documentation of support and services is available to any user and covers features, call flow, and reports with detailed explanations. Direct customer service is also available through web and e-mail. 

Company:CallRail, Inc.
Categories:Contact Center

CallRail Pricing

Call Tracking
per number / per month
CallRail Pricing Details

CallRail Key Features

Reporting & Analytics
  • Dynamic Number Insertion (DNI)
  • Email Reports
  • Call Log Reports
  • Lead and Opportunity Tracking
  • Call Scoring
  • Call Analytics
  • SEO & Keyword Tracking
Third-Party Integrations
  • Microsoft Ads
  • Looker Studio
  • Unbounce
  • Google Marketing Platform
  • Acquisio
  • Optimizely
  • Kissmetrics
  • Wix
  • Zapier
  • HubSpot
  • Slack
  • Wordpress
  • Facebook
  • Google Analytics
  • Google Ads
Compliance Accreditations
Call Management & Administration
  • Predictive Dialing
  • Click-to-Call
  • Call Forwarding
  • IVR
Customizable Items
  • Custom Reports
  • Custom Forms
  • User Limit
  • Email Alerts
Language & Speech
  • Transcriptions
Integration Options
  • APIs
  • Webhooks
Phone Systems
  • Local Minutes
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
Supported Channels
  • SMS
Lead Management
  • Lead Generation
Call Routing Types
  • Event-Driven Routing
CallRail Features Details

CallRail Media


CallRail Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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