9 reviews
WH Score

CallRail Overview

What is CallRail?

CallRail delivers world-premiere call tracking software for the business that desires to be informed on high-priority metrics with crucial relevance to successful business models in the digital age. Their dynamic call tracking allows for unparalleled user follow-up and lead generation, maximizing the flow of business in favor of the bottom line. Marketing campaigns enjoy local and toll-free numbers in the US & Canada, available in most area codes. With considerable support for incoming call flows and innovative approaches to follow-up and support beyond traditional telephony services, CallRail is trusted by over 20,000 businesses for their tracking, recording, and analytics services.    

Get the Complete Picture 

CallRail’s full-spectrum analytic services allows business at the head of marketing campaigns at all levels–national, regional, local–to learn what ads and keywords are driving conversations and turning up support, as well as which are turning prospective clients and supporters away. Dynamic Number Insertion enables individual tracking of website visitors, allowing any business to optimize its investment in marketing efforts.

Get Status Updates in Real Time

In recognition of the fast-paced reality dictated by technological innovations and client demand, CallRail delivers tools to provide instant notification and rapid analysis of campaign metrics, giving business the crucial edge needed to maintain a competitive advantage. Call strategies, staffing levels, and dialogue scripting can all be adjusted on the fly in quick response to sea changes and unexpected developments on the horizon.

Thorough Support and Documentation

CallRail offers several options for client support geared in various degrees of fluency to empower clients to seek and improve their use of CallRail products are their own comfort level. Complete on-site documentation of support and services is available to any user and covers features, call flow, and reports with detailed explanations. Direct customer service is also available through web and e-mail. 

Company:CallRail, Inc.

CallRail Recent Reviews

Reviewed on 19 October 2023

Valuable Call Tracking Solution

It has significantly enhanced our ability to manage and analyze our call interactions.

  • This has allowed us to comprehensively monitor and analyze every interaction with our agents.
  • During our usage of CallRail, there was no Lead Center functionality available, limiting our ability to make calls through the platform

Reviewed on 12 September 2023

Streamlined Call Tracking and Reporting

I highly recommend CallRail if you want to ensure prompt and effective customer service in line with your company's procedures. It's also an excellent tool for tracking the origins of your phone calls, enabling better management of marketing spend and optimizing return on investment.

  • User-friendliness and the ease with which data reports can be generated are standout features for me
  • None.

CallRail Pricing

Call Tracking
per number / per month
CallRail Pricing Details

CallRail Key Features

Supported Technologies
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)
Language & Speech
  • Transcriptions
Reporting & Analytics
  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)
CallRail Features Details

CallRail Wheelhouse Score

What is this?

The Average Wheelhouse score for the Conversation Intelligence (CI) category is 7.8

CallRail Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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