Vision Help Desk
Vision Help Desk
4 reviews
WH Score
Contact Vendor

Vision Help Desk Reviews & Overview

What is Vision Help Desk?

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.  

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.

Company:JPK Software Solutions Pvt. Ltd.

Vision Help Desk Pricing

Starter Help Desk
per user / per month
Vision Help Desk Pricing Details

Vision Help Desk Key Features

Core Features
  • Agent Collision Detection
  • Ticket Split
  • Notes
  • Customer Portal
  • Ticket Merge
  • Ticket Tagging
  • Invoicing
  • Time Tracking
  • Recurring Ticket Scheduling
  • Remote Access
  • Ticket Status Tracking
  • Product Catalog
  • Task Management
  • Ticket Assign
  • Ticket Rating
  • Ticket Linking
  • Knowledge Base
  • Forums
  • Ticket Routing
  • Asset Management
  • Vendor Management
  • Contract Lifecycle Management
  • Issue Tracking & Management
  • Twitter
  • Facebook
  • APIs
Reporting & Analytics
  • Ticket History
  • Customer Surveys/Questionnaires
  • Dashboards
  • White Labeling
  • Workflow Automation
  • Pre-Built Templates
  • Custom Fields/Templates
  • Search/Filter Tools
  • Notifications
  • Multilingual
  • Storage
Channels Supported
  • Voice
  • Chat
  • Email
  • Social Media
  • Blacklist/Whitelist
  • Encryption
  • Spam Filtering
Identity & Access Management (IAM)
  • Multi-Factor Authentication (MFA)
  • Password Management
  • Role Based Access Control (RBAC)
Internal Collaboration
  • Document Sharing
  • Messaging
  • PinkVERIFY
  • ISO
  • GDPR
Vision Help Desk Features Details

Vision Help Desk Media


Vision Help Desk Reviews

Pros & Cons Preview
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
  • The UI could be better.
  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Vision Help Desk has no reviews yet.

Vision Help Desk Usability Score

out of 10

The Average Usability score for the Help Desk category is 6.2

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin

Best WH Scored Vision Help Desk Alternatives