Vision Help Desk
Vision Help Desk
10 reviews
WH Score
9.1

Vision Help Desk Overview

What is Vision Help Desk?

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.  

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.   


Company:JPK Software Solutions Pvt. Ltd.
Platforms:

Vision Help Desk Recent Reviews


A
Arthur
Reviewed on 27 October 2023

Feature-Rich and Highly Customizable Support Solution

I highly recommend trying the trial version to form your own opinion. If you're seeking a comprehensive support tool, Vision Helpdesk is the right choice. An important piece of advice when using Vision Helpdesk is to tailor it to your brand's image.

Pros
  • The ability to integrate and customize settings according to our needs is a significant advantage
Cons
  • None.

S
Shannon
Reviewed on 15 September 2023

Full-Featured Ticketing System

Vision Helpdesk has effectively replaced our outdated and basic ticketing system. With its robust capabilities, it has significantly enhanced our request handling and reporting processes. We anticipate greater efficiency and effectiveness in managing requests, thanks to this upgrade.

Pros
  • Setting it up is a breeze, and the interface is refreshingly clean, devoid of unnecessary clutter
Cons
  • There's an excessive use of fading menus, which, while purely aesthetic, can impact the overall user experience.

Vision Help Desk Pricing


Starter Help Desk
$12
per user / per month
Vision Help Desk Pricing Details

Vision Help Desk Key Features


Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
Supported Channels
  • Voice
  • Chat/IM
  • Email
  • Social Media
Vision Help Desk Features Details

Vision Help Desk Media


Videos

Vision Help Desk Wheelhouse Score

9.1
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

Vision Help Desk Scores

  • Ease of Use
    9
  • Meets Requirements
    8.9
  • Learning Curve
    7.8
  • Setup & Support
    8.9
  • Ease of Admin
    8.4

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