Vision Help Desk Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
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Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.

Above Average
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Excellent
usability
/ 5
Ease of Use
Meets Requirements
Setup & Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Vision Help Desk Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
% reviews
4
% reviews
3
% reviews
2
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1
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Above Average
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Setup & Support
%
Ease of Admin
%
Excellent

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Wanda
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.

  • Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app.

  • If you tap on anything, it crashes after logging in on iOS.

Top Favorable Review
Glenda
  • The UI could be better.

  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

  • Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.

Top Critical Review

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