Vision Help Desk Reviews & Overview

What is Vision Help Desk?

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.

Company:JPK Software Solutions Pvt. Ltd.

Categories:Help Desk Software

Platforms:

Links:App Store, Google Play

Vision Help Desk Recent Reviews

Dennis

Reviewed on 20 April 2023

Amazing customer support!

The IT asset management feature is helpful as it helps us keep track of all the assets and configuration items. Data privacy is an essential aspect for us, and assigning hardware assets to our clients ensures complete confidentiality. The software adequately addresses our pain points."

Pros

The Vision Helpdesk software is highly user-friendly and requires minimal effort for my staff to switch to this platform.
The support staff is very cooperative and promptly resolves any queries raised within the stipulated timeframe.

Cons

While the existing provisions allow us to comply with basic billing requirements, an elaborate billing system to track the total revenue generated would have been great.
We have suggested this feature to the support team.

Ebony

Reviewed on 20 April 2023

Amazing product!

ServiceDesk Plus is a great choice for cloud services providers and businesses with a large user base. Its flexibility, fast performance, and user-friendly interface make it easy to operate. The virtual agent feature reduces the workload on your service desk center, and the service reports provide valuable insights into your performance.

Pros

As a cloud services provider with thousands of users, we appreciate the system's flexibility and excellent support team.
It simplifies our support process through automation, accurately records the number of actual users, and ensures correct billing.
The service reports are transparent and provide valuable insights into our service desk performance.
The system is fast, user-friendly, and supports our native language, Hebrew.
We also use the virtual agent feature, which reduces the load on our service desk center by providing automated solutions and answers to customers.

Cons