Vision Help Desk
Vision Help Desk
6 reviews
WH Score

Vision Help Desk Reviews & Overview

What is Vision Help Desk?

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.  

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.   

Company:JPK Software Solutions Pvt. Ltd.

Vision Help Desk Recent Reviews

Reviewed on 20 April 2023

Amazing customer support!

The IT asset management feature is helpful as it helps us keep track of all the assets and configuration items. Data privacy is an essential aspect for us, and assigning hardware assets to our clients ensures complete confidentiality. The software adequately addresses our pain points."

  • The Vision Helpdesk software is highly user-friendly and requires minimal effort for my staff to switch to this platform.
  • The support staff is very cooperative and promptly resolves any queries raised within the stipulated timeframe.
  • While the existing provisions allow us to comply with basic billing requirements, an elaborate billing system to track the total revenue generated would have been great.
  • We have suggested this feature to the support team.

Reviewed on 20 April 2023

Amazing product!

ServiceDesk Plus is a great choice for cloud services providers and businesses with a large user base. Its flexibility, fast performance, and user-friendly interface make it easy to operate. The virtual agent feature reduces the workload on your service desk center, and the service reports provide valuable insights into your performance.

  • As a cloud services provider with thousands of users, we appreciate the system's flexibility and excellent support team.
  • It simplifies our support process through automation, accurately records the number of actual users, and ensures correct billing.
  • The service reports are transparent and provide valuable insights into our service desk performance.
  • The system is fast, user-friendly, and supports our native language, Hebrew.
  • We also use the virtual agent feature, which reduces the load on our service desk center by providing automated solutions and answers to customers.
  • The service reports are too basic, requiring us to write custom reports at an additional cost.

Vision Help Desk Pricing

Starter Help Desk
per user / per month
Vision Help Desk Pricing Details

Vision Help Desk Key Features

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
Supported Channels
  • Voice
  • Chat/IM
  • Email
  • Social Media
Vision Help Desk Features Details

Vision Help Desk Media


Vision Help Desk Wheelhouse Score

What is this?

The Average Wheelhouse score for the Help Desk category is 8

Vision Help Desk Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin

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