Vision Help Desk
Vision Help Desk
4 reviews
WH Score

Vision Help Desk Reviews & Overview

What is Vision Help Desk?

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.  

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.   

Company:JPK Software Solutions Pvt. Ltd.

Vision Help Desk Pricing

Starter Help Desk
per user / per month
Vision Help Desk Pricing Details

Vision Help Desk Key Features

Reporting & Analytics
  • Task Tracking
  • Impact Analysis
  • Dashboard
  • Expense Tracking
  • Status Tracking
  • Time Tracking
  • Storage
Identity and Access Management (IAM)
  • Multi-Factor Authentication (MFA)
  • Role Based Access Control (RBAC)
Third-Party Integrations
  • Twitter
  • Facebook
Document Management
  • Contract Lifecycle Management
  • File Sharing
Compliance Accreditations
  • PinkVERIFY
  • GDPR
  • ISO
Data Management
  • Database Maintenance
Workflow Automation
  • Billing Automation
  • Task Automation
  • Task Notifications
  • Email Alerts
Language & Speech
  • Multilingual Interface
Task Management
  • Create Tasks
  • Assign Tasks
After-Sales Service
  • Forum
  • Product Guide/Manual
  • Invoicing & Billing
Remote Support
  • Screen Sharing
  • IP Black/White List
  • Encryption
Custom Variables
  • Branding
  • Fields
  • Templates
  • Branding
Integration Options
  • APIs
  • Issue Management
  • Ticket Routing
  • Ticket Linking
  • Ticket Rating
  • Ticket Assign
  • Ticket Lifecycle Management
  • Ticket Tagging
  • Ticket Merge
  • Ticket Split
  • Agent Collision Detection
Portal Types
  • Customer/Client Portal
Supported Channels
  • Email
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Team Calendar
  • Gamification
  • Notes
Password Management
  • Password Strength Check
Course Management
  • Course Library
Vision Help Desk Features Details

Vision Help Desk Media


Vision Help Desk Reviews

Pros & Cons Preview
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
  • The UI could be better.
  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Vision Help Desk has no reviews yet.

Vision Help Desk Usability Score

out of 10

The Average Usability score for the Help Desk category is 6.0

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin
  • Pricing

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