121 reviews
WH Score

Crexendo Overview

What is Crexendo?

Crexendo is an end-to-end, cloud-based voice and data technology and infrastructure service provider. Its solutions are ideally suited for small and medium enterprises and startups.  Crexendo solutions are known for their reliability and security, which are essential in the voice and data service market. Crexendo has a state-of-the-art data center with multiple levels of redundancy and cutting-edge security standards. This ensures that the communication links are always up and running with high security.  The company is Payment Card Industry compliant and its cloud, telecommunication and network services are licensed by CLEC. Crexendo Cloud Business Phone System comes with hosted PBX applications and SIP trunking.

Solution Features

The Crexendo solution offers numerous standard features, such as auto attendants and other PBX features, along with call center-specific features like call queues for inbound calls.

Other features include:

  • Call forwarding
  • Block caller ID
  • Do not disturb
  • Call continuity
  • Hosted PBX
  • Customizable outbound caller ID
  • Crexendo mobile app
  • E911 emergency
  • Voicemail/ visual voicemail
  • Dedicated seven-digit phone number
  • Company directory
  • Local number portability
  • Call waiting
  • Multiple-party conference bridge up to 10 members
  • Four-digit extension dialing

There is no need to use a third-party SIP trunking service provider. The services are provided on the basis of three different price tiers: Basic, Pro and Premium. The basic plan includes PBX apps and SIP trunking, the Pro plan includes IP phones as well, and the Premium plan includes add-on features such as call recording and monitoring.

Crexendo provides Internet solutions over cable, fiber optics, MPLS, TI, metro Ethernet and DSL for companies that need fully managed connections for hosted PBX services and SIP trunking.

Company:Crexendo, Inc

Crexendo Recent Reviews

Reviewed on 6 June 2023

Seamless Management Made Easy: Incredible Tech Support Included.

Crexendo helps address the challenge of managing incoming calls by assisting with caller identification. They offer features that help identify calls and route them to specific departments as needed. This capability allows for better call management and more efficient allocation of resources within your organization. By utilizing Crexendo, you can streamline your call handling process and improve overall productivity.

  • I appreciate that Crexendo offers an easy setup and transfer process
  • Their company ensures that customers understand how to utilize their services effectively
  • Additionally, their tech support is diligent in addressing and resolving any issues promptly.
  • One aspect that could be improved is the number of spam calls that come in
  • It seems that there is a decent volume of spam calls received.

Reviewed on 6 June 2023

Simplify Operations with Easy Management and Outstanding Tech Support.

Crexendo addresses the challenge of streamlining customer contact by allowing direct communication between customers and the individuals they are trying to reach. This eliminates the need for all hands on deck to answer phones, which has greatly benefited my role as a bookkeeper. I no longer have to be involved in the day-to-day activities of the sales staff, nor do I have to take messages and run up and down the stairs to deliver them or inform them of incoming calls. This improvement has significantly improved my job by reducing interruptions and allowing for a more efficient workflow.

  • It's challenging to pick just one thing because there are multiple aspects of Crexendo that I love
  • Firstly, the new phone system is a significant upgrade from what we had before
  • Working with Colby Perdue has been a pleasure, as he combines a personal touch with professionalism
  • He genuinely cares about the people he works with and demonstrates a passion for his job
  • Colby consistently follows up to ensure all questions are answered
  • This level of service is exceptional, especially in the tech world where I may not have much expertise
  • I want to express my gratitude to Colby and the entire team at Crexendo, as everyone has been truly fantastic.
  • Thus far, as a new user, I don't know of any aspects of Crexendo that I dislike
  • My experience has been overwhelmingly positive.

Crexendo Pricing

Crexendo Cloud Communication Platform
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Crexendo Pricing Details

Crexendo Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Auto Attendant
  • Find Me/Follow Me
  • Speed Dialing
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
Crexendo Features Details

Crexendo Media


Crexendo Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 7.9

Crexendo Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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