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RingCX Overview

What is RingCX?

RingCX is an AI-powered contact center solution that offers a single, unified console for all communication channels - from voice to social media. Featuring real-time dashboards and conversational insights that are driven by AI, contact center teams now have an inbuilt virtual assistant within their contact center solution, with RingCX.

Apart from generating automated call summaries, message suggestions and training tips, RingCX caters to comprehensive workforce engagement that keeps your agents always informed, while enabling managers to make data-driven decisions thanks to AI-powered predictions.

Key RingCX Capabilities

  • One centralized console for omnichannel contact center operations,
  • Includes voice, video and 20+ digital communication channels,
  • Delivers AI-powered insights, summaries, message recommendations and training tips,
  • Real-time call monitoring and customer sentiment dashboards,
  • Over 250 out-of-the-box reports and over 350 metrics available, to build custom reports,
  • Integrates natively with RingEX, for facilitating a comprehensive phone system,
  • Low Total Cost of Ownership (TCO), starting at just $65 per month.

RingCX Pricing

per user / per month
RingCX Pricing Details

RingCX Key Features

Customer Management

  • Customer Profiling
  • Complaint/Feedback Management

Reporting & Analytics

  • Call Log Reports
  • Forecasting
  • SEO & Keyword Tracking
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Activity Log
  • Sentiment Analysis
  • Conversation Analytics
  • Data Analytics
  • Engagement Analytics
  • Agent Analytics
  • Call Monitoring
  • Call Scoring
  • Call Summary
  • Meeting Summary
  • Engagement Scoring
  • 360° Customer View
  • Trend Reports
  • Gap Assessments


  • Call Recording
  • Audio Recording
  • Video Recording
  • Voicemail Recording
RingCX Features Details

RingCX Media

RingCX Videos

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