RingCX Overview

What is RingCX?

RingCX is an AI-powered contact center solution that offers a single, unified console for all communication channels - from voice to social media. Featuring real-time dashboards and conversational insights that are driven by AI, contact center teams now have an inbuilt virtual assistant within their contact center solution, with RingCX.

Apart from generating automated call summaries, message suggestions and training tips, RingCX caters to comprehensive workforce engagement that keeps your agents always informed, while enabling managers to make data-driven decisions thanks to AI-powered predictions.

Key RingCX Capabilities

One centralized console for omnichannel contact center operations,
Includes voice, video and 20+ digital communication channels,
Delivers AI-powered insights, summaries, message recommendations and training tips,
Real-time call monitoring and customer sentiment dashboards,
Over 250 out-of-the-box reports and over 350 metrics available, to build custom reports,
Integrates natively with RingCentral MVP, for facilitating a comprehensive phone system,
Low Total Cost of Ownership (TCO), starting at just $65 per month.