9 reviews
WH Score

NinjaOne Overview

What is NinjaOne?

NinjaOne is a comprehensive Remote Monitoring and Management (RMM) platform designed to empower IT professionals and Managed Service Providers (MSPs) with efficient IT infrastructure management and monitoring capabilities. With a wide range of advanced features, NinjaOne simplifies the management of multiple devices and applications from a centralized dashboard. Let's explore some of its key features: 

  • Automation: Streamline IT operations by automating routine tasks like software updates, patch management, and system maintenance, saving time and improving productivity.
  • Real-time Monitoring and Alerts: Receive instant notifications and alerts for critical issues, enabling proactive problem resolution and minimizing downtime.
  • Robust Security Measures: Protect clients' data and networks with features like antivirus and malware protection, firewall monitoring, and vulnerability scanning.
  • Advanced Reporting and Analytics: Gain insights into performance metrics, identify trends, and make informed decisions to optimize IT infrastructure and enhance efficiency.
  • Remote Device Management: Remotely monitor and manage devices, applications, and systems, empowering IT professionals to address issues from anywhere.
  • Help Desk Integration: Integrate ticketing and help desk systems for seamless support ticket management and efficient customer service.
  • Performance Optimization: Identify and resolve performance bottlenecks to maximize system performance and enhance user experience.
  • Compliance and Audit Tools: Ensure compliance with regulatory standards and conduct audits with ease using built-in compliance and audit features.
  • Remote Access and Control: Remotely access and control devices to provide efficient troubleshooting and support, improving response time and reducing on-site visits.
  • Backup and Disaster Recovery: Implement reliable backup and disaster recovery solutions to safeguard critical data and ensure business continuity. 


NinjaOne Recent Reviews

Reviewed on 20 October 2023

Review of the software

This is a very user friendly platform that provides a level of customization so effective that it allows me to design custom workflows and manage tasks. Their support team has been exceptional. The app is updated on a regular basis making for a superior user experience.

  • Powerful user interface, simple and clean design layout, great customizability, reliable customer support team, regular app updates.
  • Limited third party integration.

Reviewed on 15 October 2023

Amazing features at an amazing price

The initial setup has been made almost effortless. The application has a great variety of tools which you would not find in other competing applications

  • Easy initial setup, variety of built in tools, competitive pricing.
  • None.

NinjaOne Pricing

NinjaOne RMM Software
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NinjaOne Pricing Details

NinjaOne Key Features

Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management
Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
NinjaOne Features Details

NinjaOne Media


NinjaOne Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.2

NinjaOne Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin

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