Zoho Desk
Zoho Desk
9 reviews
WH Score

Zoho Desk Reviews & Overview

What is Zoho Desk?

Zoho Desk is an award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, and a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service.

Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations.

Company:Zoho Corporation Pvt. Ltd.

Zoho Desk Pricing

per user / per month
Zoho Desk Pricing Details

Zoho Desk Key Features

Reporting & Analytics
  • Dashboard
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
Third-Party Integrations
  • Zapier
  • Slack
  • Twitter
  • Facebook
  • Salesforce
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Queue
  • Auto Attendant
  • IVR
Customizable Items
  • Custom Templates
Chat/IM Management
  • Chatbots
After-Sales Service
  • Chat Support
  • Phone Support
  • Email Support
  • Product Guide/Manual
Automation Technologies
  • Natural Language Processing (NLP)
Integration Options
  • APIs
  • Ticket Assign
  • Ticket Tagging
  • Ticket Merge
  • Ticket Split
  • Agent Collision Detection
Supported Channels
  • Email
  • Voice
  • Chat/IM
Collaboration Tools
  • Gamification
Course Management
  • Course Library
Zoho Desk Features Details

Zoho Desk Media


Zoho Desk Wheelhouse Score

What is this?

The Average Wheelhouse score for the Help Desk category is 8.4

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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