Zoho Desk
Zoho Desk
9 reviews
WH Score
9.9

Zoho Desk Reviews & Overview

What is Zoho Desk?

Zoho Desk is an award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, and a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service.

Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations.

Company:Zoho Corporation Pvt. Ltd.
Categories:Help Desk Software, Contact Center
Platforms:

Zoho Desk Pricing

Free
$0
per user / per month
Zoho Desk Pricing Details

Zoho Desk Key Features

Reporting & Analytics
  • Dashboard
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
Third-Party Integrations
  • Zapier
  • Slack
  • Twitter
  • Facebook
  • Salesforce
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Queue
  • Auto Attendant
  • IVR
Customizable Items
  • Custom Templates
Chat/IM Management
  • Chatbots
After-Sales Service
  • Chat Support
  • Phone Support
  • Email Support
  • Product Guide/Manual
Automation Technologies
  • Natural Language Processing (NLP)
Integration Options
  • APIs
Helpdesk
  • Ticket Assign
  • Ticket Tagging
  • Ticket Merge
  • Ticket Split
  • Agent Collision Detection
Supported Channels
  • Email
  • Voice
  • Chat/IM
Collaboration Tools
  • Gamification
Course Management
  • Course Library
Zoho Desk Features Details

Zoho Desk Media

Videos

Zoho Desk Wheelhouse Score

9.9
What is this?

The Average Wheelhouse score for the Help Desk category is 8.4

  • Ease of Use
    7.1
  • Meets Requirements
    8
  • Learning Curve
    0.3
  • Setup & Support
    1
  • Quality of Support
    9.9
  • Ease of Admin
    5.1

Popular Zoho Desk Comparisons

More popular comparisons

Research & Articles

Best WH Scored Zoho Desk Alternatives

Mitel
Mitel
8.5
NetFortris
NetFortris
6.9
West Telecom
West Telecom
7.9
8x8 Contact Center
8x8 Contact Center
5.8
More Alternatives

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

Get Recommendations
The right software for your business

Get your personalized recommendations now.