Twilio Voice
Twilio Voice
1 review
WH Score

Twilio Voice Reviews & Overview

What is Twilio Voice?

Communications—especially calls, messaging and video—more often than not continues to take place in isolation. But conversations are more productive when they take place in the context of the application, bolstered with relevant information, whether it’s a ride-hailing app, a website for hotel booking, or a support call for a lost credit card. 

What kind of context? Everything you know about your customers is sitting in your systems:

  • Custom or enterprise applications such as CRM, workforce management, and other database systems
  • Vertical applications such as banking information systems, retail point of sale or hospitality management systems
  • Mobile apps

Twilio gives businesses the software building blocks to create an integrated communications experience.

Twilio has taken the global telecom network and turned it into a communications API. Developers use web languages they already know to create communications experiences that were previously not possible. Information available in software systems is used to route communications to the right person and even things, over the preferred communication channel.

This way, you can focus your resources and time on tailoring experiences, not building communication capabilities from scratch.

Twilio: Cloud Communications Platform for Developers

The Twilio Cloud Communications platform is three things:

The Programmable Communications Cloud enables you to embed voice, messaging, video, and authentication capabilities into your applications via simple-to-use APIs. They provide the building blocks and infrastructure so your teams can focus on creating tailored user experiences for your customers.

The Super Network allows your software app to communicate with connected devices globally. It interconnects with communications networks around the world. Twilio continually analyzes data to optimize the quality and cost of communications that flow through our platform.

A Business Model for Innovators encourages experimentation. With Twilio, all you need to do is sign up and start building your prototype. You can pay as you go, and scale on demand, no contracts or upfront licensing fees.

The Twilio platform is constantly enhanced so that businesses can keep up with and adapt to changing customer communication preferences. We shipped over 6,000 updates in 2016.

Categories:Phone Systems

Twilio Voice Pricing

Twilio Programmable Voice & Video
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Twilio Voice Pricing Details

Twilio Voice Key Features

Reporting & Analytics
  • Call Analytics
  • Data Analytics
Third-Party Integrations
  • Zendesk
Call Management & Administration
  • Call Flow
  • Call Path
  • Call Lists
  • Answering Machine Detection (AMD)
  • Number Black/White List
  • Call Redial
  • Automatic Call Distribution (ACD)
  • Call Mute
  • Busy Lamp Field (BLF)
  • Call Hold
  • Emergency Calling
  • Call Waiting
  • Caller ID
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Call Transfer
  • Number Masking
Customizable Items
  • Custom Greetings
  • Custom Alerts
Language & Speech
  • Speech-to-Text
  • Text-to-Speech
  • Speech Recognition
  • Transcriptions
Workflow Automation
  • Call Handling Rules
Chat/IM Management
  • Group Chat
After-Sales Service
  • Self-Service Tools
  • Phone Support
  • Email Support
  • Encryption
Integration Options
  • WebRTC
  • APIs
  • SDKs
Phone Systems
  • Vanity Numbers
  • Local Calling
  • Local Minutes
  • Inbound Calling
  • International Numbers
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • SIP Trunking
  • International Calling
  • Outbound Calling
  • Softphone
Supported Channels
  • MMS
  • SMS
  • Chat/IM
  • Voice
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
  • Call Recording
Call Routing Types
  • Event-Driven Routing
Twilio Voice Features Details

Twilio Voice Media


Twilio Voice Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 7.9

  • Ease of Use
  • Meets Requirements
  • Quality of Support

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