Twilio Voice
Twilio Voice
100 reviews
WH Score
9.0

Twilio Voice Overview

What is Twilio Voice?

Twilio Voice is a cloud-based VoIP platform that allows businesses to make and receive phone calls from any device, anywhere in the world. Thanks to its modular solutions that are easy to scale up or down, Twilio Voice has become a popular choice for businesses looking to expand their reach and improve CX levels for the products and services they cater to. Scalable and versatile, Twilio Voice performs with redundant infrastructure, so calls are always connected and minimal downtime is experienced by businesses.

Featuring pay-as-you-go plans, Twilio Voice appeals to businesses of all sizes, as well as to seasonal fluctuations in call volumes. This makes the platform a great choice for businesses that need a nimble IP-based voice solution, but is budget-friendly and adaptive at the same time.

Twilio Voice also offers a range of advanced features to enhance customer engagement and overall CX. For example, businesses can use Twilio's programmable voice technology to customize their call flows, create interactive voice response (IVR) systems, and even build virtual call centers. Add to this the ability to custom-build video meeting solutions as well as embed messaging services to your base voice platform, and you have a UCaaS solution that is ready to attend to the individual needs of your business.

In terms of assistance, Twilio also offers 24/7 support, so businesses can get help whenever they need it. As a result, Twilio Voice is an excellent choice for businesses looking to improve their communication capabilities. With flexible pricing plans, advanced features, and reliable infrastructure, Twilio Voice can help businesses connect with their customers in meaningful ways and grow their businesses.


Company:Twilio
Platforms:

Twilio Voice Recent Reviews


D
David
Reviewed on 30 August 2023

Twilio is a breeze to use

With the help of the effective technology Twilio, my firm is able to instantly collect first-party customer data. This information is then used to personalize communications across numerous interesting platforms, ensuring that all of our consumer communication decisions are based on data. Twilio is a trustworthy platform with a wide range of features, solid API documentation, and helpful customer care. It has aided my company in automating SMS and voice messaging communications with clients across a broad range of conventional mobile platforms as well as well-liked social media platforms. This has considerably down our cost of customer acquisition.

Pros
  • Good performance, and personalization, .
Cons
  • None.

C
Christopher
Reviewed on 2 June 2023

Great product!

Twilio is solving several problems for us. Firstly, we can send outage SMS to our client users, keeping them informed during service interruptions. Additionally, we benefit from automated SMS and voice responses. The simplicity and efficiency of Twilio's REST API make the initiation of SMS and calls effortless.

Pros
  • One of the best things about Twilio is its ease of use and cross-platform compatibility
  • Setting up the API is straightforward, and with just a short piece of code, we can leverage its programmable SMS and voice call capabilities
  • The REST API DLLs handle the majority of the tasks, making it highly responsive and real-time.
Cons
  • So far, we haven't come across any major issues to dislike
  • The service charges are slightly on the higher side, but considering its pay-as-you-go model, it is still acceptable.

Twilio Voice Pricing


Twilio Programmable Voice & Video
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Twilio Voice Pricing Details

Twilio Voice Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • SIP Trunking
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Flip
  • Voicemail
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • IVR
  • Auto Attendant
  • Number Porting
  • Number Masking
  • Number Black/White List
  • Call Path
  • Call Flow
  • Call Lists
  • Answering Machine Detection (AMD)
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Omnichannel Routing
Twilio Voice Features Details

Twilio Voice Media


Videos

Twilio Voice Wheelhouse Score

9.0
What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Twilio Voice Scores

  • Ease of Use
    8.7
  • Meets Requirements
    8.5
  • Learning Curve
    8
  • Setup & Support
    8.9
  • Quality of Support
    7.7
  • Ease of Admin
    8

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