Pegasystems is a leader in Customer Relationship Management (CRM) solutions that helps organizations enhance customer loyalty, generate new business, and improve productivity.
Pega also offers additional software solutions such as:
Pegasystems tailors solutions that are adapted to many professional sectors, such as - financial services, insurance, health, cmmunication and media, public sector, life sciences, transport, electronics, energy and services, tourism, industry, sales and others.
With traditional CRM solutions, companies need to create their content for each channel. Pega CPM allows companies to process a single customer experiance design and adapt across all channels. This enables organizations to realize a significant increase in their productivity, consistency and customer satisfaction.
The main features of the extended CRM solution:
Pega CPM breaks down traditional organizational and communication channel silos that previously were barriers to personalization, employee productivity and the automation of processes. Pega CPM connects people, processes and systems across the enterprise into a single, channel-independent solution.
The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.
My overall experience with the program can be summarized in three words: love it here! The program has become an indispensable tool, fostering efficiency and adaptability in my daily work. It's a testament to the developers' commitment to delivering a top-notch solution tailored to the needs of users in the Tech SAAS space.
The Average Wheelhouse score for the CRM category is 7.9
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