Pega Platform
Pega Platform
7 reviews
WH Score

Pega Platform Reviews & Overview

What is Pega Platform?

Pegasystems is a leader in Customer Relationship Management (CRM) solutions that helps organizations enhance customer loyalty, generate new business, and improve productivity.  

Pega also offers additional software solutions such as:

  • Business Process Management (BPM)  
  • Customer Relationship Management
  • Management decisions
  • Case Management
  • Management business technology.

Pegasystems tailors solutions that are adapted to many professional sectors, such as - financial services, insurance, health, cmmunication and media, public sector, life sciences, transport, electronics, energy and services, tourism, industry, sales and others.

With traditional CRM solutions, companies need to create their content for each channel. Pega CPM allows companies to process a single customer experiance design and adapt across all channels. This enables organizations to realize a significant increase in their productivity, consistency and customer satisfaction.

The main features of the extended CRM solution:

  • Decision-making and analysis – Pega CRM can be used for decision-making and analysis as a company’s managers will have all the information they need to improve first-contact resolution rates and processing times.
  • Advanced social media skills – The system has advanced features that enable companies to process valuable customer service directly connect with social networks such as LinkedIn and Facebook.
  • Case Management-The CRM system enhances management with comprehensive dashboards with key performance indicators (KPI) monitoring and event processing.
  • Net Promoter Score (NPS) - Pega enables organizations to collect data from customers continuously and to use it to provide context for every future interaction. This enables companies to address the individual problems of customers proactively and create supporters for their brands.

Pega CPM breaks down traditional organizational and communication channel silos that previously were barriers to personalization, employee productivity and the automation of processes. Pega CPM connects people, processes and systems across the enterprise into a single, channel-independent solution.

Company:Pegasystems Inc.

Pega Platform Recent Reviews

Reviewed on 16 March 2023

It helps in automation of the claims

It saves me a lot of time and effort.

  • The product's business rules ensure efficient management of claims, which has helped me streamline my work processes.
  • This has led to quicker claim settlements and improved customer satisfaction.

Reviewed on 16 March 2023

Havent used much, I ll update

The product assists me in obtaining important information for leads. When a lead's contact information is incomplete, the product allows me to be more productive and increases my overall performance.

  • I particularly enjoy how it streamlines my daily tasks and makes my work easier.
  • The interface is user-friendly, and I appreciate the hands-on experience it offers.
  • .
  • I wish I had greater access to all of the tools it provides.
  • Although I don't use it frequently, I believe it could be valuable in my work, and I would like to learn more.
  • Perhaps some training would help.
  • .

Pega Platform Pricing

Low-Code Factory Edition
Contact Us
Pega Platform Pricing Details

Pega Platform Key Features

Supported Channels
  • Email
  • Social Media
  • Website
Call Routing Types
  • Skills-Based Routing
Integration Options
  • APIs
  • Webhooks
Pega Platform Features Details

Pega Platform Media


Pega Platform Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.6

Pega Platform Scores

  • Ease of Use
  • Meets Requirements
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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