Pega Platform
Pega Platform
23 reviews
WH Score

Pega Platform Overview

What is Pega Platform?

Pegasystems is a leader in Customer Relationship Management (CRM) solutions that helps organizations enhance customer loyalty, generate new business, and improve productivity.  

Pega also offers additional software solutions such as:

  • Business Process Management (BPM)  
  • Customer Relationship Management
  • Management decisions
  • Case Management
  • Management business technology.

Pegasystems tailors solutions that are adapted to many professional sectors, such as - financial services, insurance, health, cmmunication and media, public sector, life sciences, transport, electronics, energy and services, tourism, industry, sales and others.

With traditional CRM solutions, companies need to create their content for each channel. Pega CPM allows companies to process a single customer experiance design and adapt across all channels. This enables organizations to realize a significant increase in their productivity, consistency and customer satisfaction.

The main features of the extended CRM solution:

  • Decision-making and analysis – Pega CRM can be used for decision-making and analysis as a company’s managers will have all the information they need to improve first-contact resolution rates and processing times.
  • Advanced social media skills – The system has advanced features that enable companies to process valuable customer service directly connect with social networks such as LinkedIn and Facebook.
  • Case Management-The CRM system enhances management with comprehensive dashboards with key performance indicators (KPI) monitoring and event processing.
  • Net Promoter Score (NPS) - Pega enables organizations to collect data from customers continuously and to use it to provide context for every future interaction. This enables companies to address the individual problems of customers proactively and create supporters for their brands.

Pega CPM breaks down traditional organizational and communication channel silos that previously were barriers to personalization, employee productivity and the automation of processes. Pega CPM connects people, processes and systems across the enterprise into a single, channel-independent solution.

Company:Pegasystems Inc.

Pega Platform Recent Reviews

Reviewed on 27 December 2023

Unleashing Business Potential

The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.

  • PEGA is an amazing software that excels in rapidly constructing complex business solutions
  • Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
  • In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks

Reviewed on 19 December 2023

Embracing Work Flexibility and Efficiency

My overall experience with the program can be summarized in three words: love it here! The program has become an indispensable tool, fostering efficiency and adaptability in my daily work. It's a testament to the developers' commitment to delivering a top-notch solution tailored to the needs of users in the Tech SAAS space.

  • One of the standout features of the program is its exceptional flexibility, providing me with the tools I need for day-to-day tasks within the dynamic realm of Tech SAAS
  • The program's adaptability has not only streamlined my workflow but has also proven to be highly beneficial for numerous colleagues.
  • None.

Pega Platform Pricing

Low-Code Factory Edition
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Pega Platform Pricing Details

Pega Platform Key Features

Supported Channels
  • Email
  • Social Media
  • Website
Call Routing Types
  • Skills-Based Routing
Language & Speech
  • Language Detection
Pega Platform Features Details

Pega Platform Media


Pega Platform Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.8

Pega Platform Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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