46 reviews
WH Score

RingEX Overview

What is RingEX?

RingEX is a leading provider of unified communications solutions that goes beyond basic voice capabilities. Offering omnichannel support that includes messaging and video, RingEX packs a powerful set of tools into one centralized platform.

Apart from efficient call administration such as call routing, IVR and voicemail, RingEX caters to advanced workflow automation, call monitoring and even multi-site phone systems management for maintaining smooth communication between businesses and the customers they serve.

Whether it's for managing calls, hosting virtual meetings, or to simply facilitate internal collaboration amongst teams, RingEX empowers businesses with a unified communications solution that is efficient yet highly adaptive at the same time.

RingEX Awards

All Years
RingEX - Editors Choice 2024

Company:RingCentral, Inc.
Categories:Phone Systems

RingEX Recent Reviews

Reviewed on 19 December 2023

A Seamless Journey into Digital Efficiency

The support and sales staff have proven to be excellent collaborators throughout this journey. The product not only works reliably but surpasses expectations, making it a standout choice for someone more accustomed to an analog environment. As an analog enthusiast in a digital world, the overall experience has been nothing short of delightful.

  • The transition to digital operations was made fairly easy, exceeding all expectations
  • The product requires minimal effort after the initial setup, providing a smooth and efficient experience.
  • None, everything functions seamlessly, and the ease of use is particularly appreciated.

Reviewed on 8 December 2023

Unpacking the Decision to Leave RingCentral

While using RingCentral for a few years, the persistent issues and a lack of effective customer service support prompted our decision to switch to another service. Our dissatisfaction primarily stemmed from the RingCentral support team. Despite reaching out consistently, we faced continual frustrations with the team's response, often being told our issues were being "escalated to the next tier of support."

  • During our time with RingCentral, one notable positive was the flexibility to customize our incoming ringtones
  • We often found ourselves in a loop of "escalating to the next tier of support," resulting in a lack of definitive answers.

RingEX Pricing

per user / per month
RingEX Pricing Details

RingEX Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • IP PBX
  • Phone Rentals
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Push-To-Talk (PTT)
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Shared Lines
  • Auto Attendant
  • Number Porting
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Device Analytics
  • Call Monitoring
  • Call Summary
RingEX Features Details

RingEX Media


RingEX Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

RingEX Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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