15 reviews
WH Score

VanillaSoft Reviews & Overview

What is VanillaSoft?

VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management software allows our customers to see increased productivity, higher contact rates, and sales accountability tools like no other.

VanillaSoft key features include:

  • queue-based priority lead routing
  • auto dialing: progressive and preview
  • logical branch scripting
  • email drip lead nurturing
  • mass email
  • email templates
  • inbound web lead capture
  • lead scoring
  • voice drop of pre-recorded voice mails
  • call recording, monitoring, whisper & barge
  • ACD queues
  • Screen pops

In addition to the features above, VanillaSoft provides essential tools that help managers supervise and coach their agents. Management level users have access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

VanillaSoft clients outperform their peers on a number of different fronts:

According to the study, “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management, list-based solutions pale in comparison on several key fronts. Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

  • Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.
  • List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.
  • Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.
  • Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.

Categories:Contact Center

VanillaSoft Recent Reviews

Reviewed on 17 April 2023

Best for new sales development

If you're looking for a tool to manage your prospecting, VanillaSoft is one of the best options out there. The platform is less cumbersome than a tool like Salesforce, which takes the lead all the way to the client. The integrated VoIP system allows for voicemail drop and recording of every call, making it an excellent tool for training and coaching. The platform automates many of your tasks, minimizing manual processes and improving your sales pipeline.

  • VanillaSoft offers a range of capabilities that help us manage our leads efficiently.
  • We appreciate the ability to move raw contacts through marketing and sales development stages to a Marketing Qualified Lead or Sales Qualified Lead.
  • The platform's priority routing capabilities, based on specific criteria such as time zones, zip codes, and distance, have also helped to improve our agent efficiency.
  • The integrated VoIP system with voicemail drop capabilities and call recording has improved the quality and consistency of our communication with customers.
  • The platform's reporting capabilities have given us clear insights into our agents' activities, making it easier to manage our team.
  • Overall, VanillaSoft has been a game-changer for our sales prospecting efforts.
  • We've found that the Salesforce integration is somewhat limited, but we are excited to see the new release coming in early 2020.

Reviewed on 12 January 2020

Everything you need

Making calls with our leads is possible as is having greatly organized sales. For people who don’t receive calls, the SMS feature can be helpful (it is private to those who snub calls.

  • Its call recording aspect is great-I can view the functional and non-functional techniques after reverting and evaluating my calls.
  • Server outages sometimes occur.

VanillaSoft Pricing

VanillaSoft Multi-Channel Engagement Platform
per user / per month
VanillaSoft Pricing Details

VanillaSoft Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Softphone
Call Management & Administration
  • Call Transfer
  • Call Screening
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Screenpops
  • Progressive Dialing
  • Predictive Dialing
  • Call Scripting
Call Routing Types
  • Event-Driven Routing
  • Queue-Based Routing
VanillaSoft Features Details

VanillaSoft Media


VanillaSoft Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.4

VanillaSoft Scores

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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