VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management software allows our customers to see increased productivity, higher contact rates, and sales accountability tools like no other.
In addition to the features above, VanillaSoft provides essential tools that help managers supervise and coach their agents. Management level users have access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.
According to the study, “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management, list-based solutions pale in comparison on several key fronts. Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:
I can confidently say that there is not a single thing I dislike about VanillaSoft. It has exceeded my expectations in every aspect of its implementation.
In one word: awesome. If you're looking for a tool that simplifies your workflow and allows for effective automation, look no further.
The Average Wheelhouse score for the Contact Center category is 7.7
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