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VanillaSoft Reviews & Overview

What is VanillaSoft?

VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management software allows our customers to see increased productivity, higher contact rates, and sales accountability tools like no other.

VanillaSoft key features include:

  • queue-based priority lead routing
  • auto dialing: progressive and preview
  • logical branch scripting
  • email drip lead nurturing
  • mass email
  • email templates
  • inbound web lead capture
  • lead scoring
  • voice drop of pre-recorded voice mails
  • call recording, monitoring, whisper & barge
  • ACD queues
  • Screen pops

In addition to the features above, VanillaSoft provides essential tools that help managers supervise and coach their agents. Management level users have access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

VanillaSoft clients outperform their peers on a number of different fronts:

According to the study, “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management, list-based solutions pale in comparison on several key fronts. Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

  • Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.
  • List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.
  • Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.
  • Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.

Categories:Contact Center

VanillaSoft Pricing

Sales Engagement Platform
per user / per month
VanillaSoft Pricing Details

VanillaSoft Key Features

Support Features
  • Telephone Support
  • Email Support
  • Online Chat
  • Social Media
Reporting & Analytics
  • Call Monitoring
  • Call Recording
  • Custom Reports
  • Quality Monitoring
  • Real-Time Dashboards
Outbound Communications
  • Unlimited Calls to US and Canada
  • Preview Dialer
  • Predictive Dialer
  • Web Lead Integration
  • Drip Campaigns
System Management
  • IP PBX
  • Call Record Database
Core Features
  • Knowledge Base
  • SMS
  • Softphone
  • Local Numbers
  • Multi-level Selling
  • Team-Based Selling
  • Appointment Setting
  • Logical Branch Scripting
  • Mass Emails
  • Custom Emails
  • Lead Management
Omni-Channel Routing
  • ACD (Automatic Call Distribution)
  • DID
Automations and AI
  • Screenpops
  • Event-Driven Routing
  • Voicemail Drop
  • Queue-Based Routing
Workforce Optimization
  • Quality Management
  • Barge, Monitor, Whisper
  • Record & Replay
VanillaSoft Features Details

VanillaSoft Media


VanillaSoft Reviews

Pros & Cons Preview
  • Your call logs can be navigated easily.
  • Email client is a bit difficult to use and doesn't have a very modern look to it.
  • Occasional service outages hamper productivity, but this is not often.

VanillaSoft has no reviews yet.

VanillaSoft Usability Score

out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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