VanillaSoft Reviews & Overview

What is VanillaSoft?

VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management software allows our customers to see increased productivity, higher contact rates, and sales accountability tools like no other.

VanillaSoft key features include:

queue-based priority lead routing
auto dialing: progressive and preview
logical branch scripting
email drip lead nurturing
mass email
email templates
inbound web lead capture
lead scoring
voice drop of pre-recorded voice mails
call recording, monitoring, whisper & barge
ACD queues
Screen pops

In addition to the features above, VanillaSoft provides essential tools that help managers supervise and coach their agents. Management level users have access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

VanillaSoft clients outperform their peers on a number of different fronts:

According to the study, “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management, list-based solutions pale in comparison on several key fronts. Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.
List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.
Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.
Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.

Company:VanillaSoft

Categories:Contact Center

Platforms:

VanillaSoft Recent Reviews

Tiffanie

Reviewed on 17 April 2023

Best for new sales development

If you're looking for a tool to manage your prospecting, VanillaSoft is one of the best options out there. The platform is less cumbersome than a tool like Salesforce, which takes the lead all the way to the client. The integrated VoIP system allows for voicemail drop and recording of every call, making it an excellent tool for training and coaching. The platform automates many of your tasks, minimizing manual processes and improving your sales pipeline.

Pros

VanillaSoft offers a range of capabilities that help us manage our leads efficiently.
We appreciate the ability to move raw contacts through marketing and sales development stages to a Marketing Qualified Lead or Sales Qualified Lead.
The platform's priority routing capabilities, based on specific criteria such as time zones, zip codes, and distance, have also helped to improve our agent efficiency.
The integrated VoIP system with voicemail drop capabilities and call recording has improved the quality and consistency of our communication with customers.
The platform's reporting capabilities have given us clear insights into our agents' activities, making it easier to manage our team.
Overall, VanillaSoft has been a game-changer for our sales prospecting efforts.

Cons

We've found that the Salesforce integration is somewhat limited, but we are excited to see the new release coming in early 2020.

Lanny

Reviewed on 12 January 2020

Everything you need

Making calls with our leads is possible as is having greatly organized sales. For people who don’t receive calls, the SMS feature can be helpful (it is private to those who snub calls.

Pros