SysAid
SysAid
17 reviews
WH Score
8.9

SysAid Overview

What is SysAid?

SysAid is a robust ITSM platform powered by Agentic AI—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges.

Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success.

ITSM run by AI—and you. 100X more impactful.


Company:SysAid
Platforms:

SysAid Recent Reviews


B
Boon Han Ong, Helpdesk Lead
Reviewed on 29 July 2025

Cashco Financial: I was amazed at how smart the chatbot is. It draws on the user guide to help our users with common issues and 'how-to' questions, especially password resets for remote users.

We've only scratched the surface of what SysAid can do. Once we integrate video recordings and fine-tune the Chatbot, it's going to feel like I've doubled my team.

Please note: this is an excerpt from a finance industry customer testimonial, added with express permission from SysAid.


D
Derek Simonet, Service Desk Tech
Reviewed on 29 July 2025

UofL Health: Reducing MTTR saves lives, because it directly impacts the quality of patient care.

The self-service portal is really user-friendly, and we're already seeing the impact on efficiency. It's exciting to think about the potential as we scale it up.

Please note: this is an excerpt from a healthcare industry customer testimonial, added with express permission from SysAid.


SysAid Pricing


Help Desk
Contact Us
SysAid Pricing Details

SysAid Key Features


Systems/Administrative

  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • IT Infrastructure Management (ITIM)
  • IT Infrastructure Library (ITIL)
  • Remote Monitoring & Management (RMM)
  • Multiple Company Management
  • Update/Patch Management
  • Policy Management
  • Knowledge Base
  • SLA Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Archiving
  • Segmentation/Grouping
  • Sandbox
  • Bulk Actions
  • Multi-Tenant Deployment
  • Low-Code/No-Code Development

Configuration Management

  • Drift Management

Sync/Refresh

  • Password Sync
  • Email Sync
  • Contact Sync
  • Calendar Sync
SysAid Features Details

SysAid Media


SysAid Videos

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