526 reviews
WH Score

Zoom Overview

What is Zoom?

Zoom is a video conferencing software that enables remote communication and collaboration through video, audio, and screen sharing. It is designed to be easy to use, with a user-friendly interface, and can be accessed on desktop, laptop, tablet, or mobile devices.

What is Zoom Used For?

Zoom is used for various purposes, including remote team meetings, webinars, video conferencing with clients or customers, and virtual training sessions. It is particularly useful for businesses, schools, and other organizations that need to stay connected with remote teams or clients.

What are the Most Important Zoom Features?

Zoom offers many video conferencing features, and some of the most popular features include:

High-Quality Video and Audio

Zoom offers high-definition video and clear audio for a seamless experience.

Screen Sharing

Zoom allows users to share their screens, making collaborating on projects or presentations easy.

Virtual Background

Users can choose from various virtual backgrounds to personalize their Zoom experience.


Zoom enables users to record their meetings for later viewing or sharing.

Breakout Rooms

Zoom’s breakout room feature allows users to split into smaller groups for more focused discussions.

What are the Top Zoom Benefits?

Zoom is popular with many companies due to the communication benefits it provides, including:

Increased Productivity

Zoom allows remote teams to collaborate effectively, leading to increased productivity and better results.

Improved Communication

Zoom helps to improve communication between remote teams, reducing the risk of miscommunication and misunderstandings.

Increased Accessibility

Zoom is accessible from anywhere, allowing users to participate in meetings and connect with others even when they are on the go.


Zoom offers competitive pricing, making it an affordable solution for businesses and organizations of all sizes.


Zoom is designed to be user-friendly, with a simple interface that is easy to navigate.

What are the Main Zoom Competitive Differentiators?

The competitive advantages of Zoom include:


Zoom is a highly reliable solution with a track record of providing stable and reliable video conferencing.

Integration with Other Tools

Zoom integrates with various other tools and platforms, making it easy to use in various workflows.


Zoom takes security seriously, with many features protecting users' data and privacy.

Customization Options

Zoom offers a variety of customization options, including virtual backgrounds and custom branding, allowing users to personalize their experience.

Widely Adopted

Zoom is widely adopted, with a large and growing user base, making it a trusted and familiar solution for many businesses and organizations.

Overall, Zoom is a comprehensive video conferencing solution that offers high-quality video and audio, screen sharing, virtual backgrounds, recording, and breakout rooms, among other features. It is easy to use, accessible from anywhere and offers a range of benefits, including increased productivity, improved communication, and cost-effectiveness. With its reliability, security, customization options, and widespread adoption, Zoom is a top choice for businesses and organizations looking for an effective and flexible remote communication and collaboration solution.

Company:Zoom Video Communications, Inc

Zoom Recent Reviews

Reviewed on 18 September 2023

Excellent, but Screen Sharing Issue

I find Zoom to be an excellent platform, especially considering that it's available for free. It has proven to be a valuable tool for connecting with various people in a professional context.

  • Options for changing backgrounds, configuring conference settings, managing video and audio output, using the chat box, setting privacy preferences, and recording conferences
  • Problem with screen sharing in recent weeks

Reviewed on 5 April 2023

I switched to zoom

In general, Zoom is now my preferred platform for video meetings

  • I appreciate the ability for the Admin to manage breakout rooms, permissions, and security settings
  • Zoom also provides easy sharing of meeting links.
  • The issue I have noticed is that when sending Google invites, it also sends a Google Meet link, which can confuse people about which link to join.

Zoom Pricing

per host / per month
Zoom Pricing Details

Zoom Key Features

Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Split Meeting Rooms
  • Waiting Room
Remote Support Features
  • Screen Sharing
Chat/IM Management
  • Group Chat
Zoom Features Details

Zoom Media


Zoom Wheelhouse Score

What is this?

The Average Wheelhouse score for the Video Conferencing category is 8.2

Zoom Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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