Best Video Conferencing Software 2021 - Overview

  • Overview
  • Buyer's Guide
  • Resources

Video conferencing software offers tools and features needed to easily connect with people around the world, in a face-to-face capacity, without physically being in the same place. Video conferencing software can be used to hold audio calls, video meetings, webinars, training sessions, interviews, and individual or group chats. Video conferencing has been shown to improve collaboration both internally and externally in businesses while reducing costs and driving productivity and profit gains. 

The features offered by video conferencing vendors are the tools that will help enhance your company communications. While your business needs, users, and budget will all work together to help you choose the best system for your business, there are a list of core features offered by video conferencing vendors that you will want to make sure are included in whichever option you choose.

The core, must-have features of any video conferencing software include:

  • Audio calling
  • Video calling
  • Call and screen recording
  • Presentation tools
  • Conference calling capabilities
  • Chat (individual and groups)
  • Screen, document, and media sharing
  • User-friendly dashboards
  • Reporting and analytics tools 

Using the best video conferencing system for your business can bring many benefits (for communication and otherwise) to your company, including:

  • Enhanced communication, both internally and externally
  • Increased collaboration opportunities
  • Increased mobility and flexibility
  • Improved efficiency and productivity
  • Reduced costs
  • Competitive advantage and profit opportunities
  • Advanced reporting and analytics

Video conferencing solutions have quickly assumed the role of a business must-have in recent years, and the tools and features available for instant, digital collaboration with a face-to-face feel are always evolving and improving to meet company needs.

This is due to the great benefits video conferencing provides for companies of all types and sizes, but it can also be contributed to the mainstream availability of VC technology that was once only found in the board rooms of large corporations. In coming years, cloud-based video conferencing solutions are only expected to increase in business adoption and continually evolve to include more elaborate tools for connection and collaboration. 

As 5G speed moves to the mainstream, it will bring about even more enhanced video technology with better video resolution, speed, and even more collaboration opportunities and tools, so it’s a great time to consider a new or upgraded video solution that truly supports all of your success goals. Video in and of itself is a trend unfolding quite quickly in business, and it’s becoming a key part of many departments, from sales and marketing to human resources and customer service.

The growing trend of meeting and collaborating in virtual settings has led to a variety of great video conferencing options and providers. Most every solution is simple and cost-effective to implement and begin using immediately. No matter the size or business needs of your company, you will have no barriers in finding a video conferencing offering that will help propel your business forward with customizable features designed to enhance your business communications.

Top 10 Video Conferencing Software
  • Fuze
  • 3CX
  • MiTeam Meetings
  • Zoom
  • GoToMeeting
  • PanTerra ConnectMe Video Conferencing
  • OnStream
  • Avaya
  • EZTalks
  • HighFive
  • List View
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Cost (All)
 
Platforms (All)
 
Company Size (All)
Product Name
Wheelhouse Score
Rating
Features
Pricing
Select product
Fuze

By Fuze, Inc.

Wheelhouse Score
4.90/5
Excellent
Rating
4.29/5
Excellent
Features
1.78/5
Average
Pricing
Economy

Fuze Meeting is a professional video conferencing service solution. It works well for businesses with international operations as well as local enterprises. Fuze Meeting is compatible with Windows, Linux as well as  Mac OS. It is also optimized for use by mobile devices. The online meetings are...

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3CX

By 3CX

Wheelhouse Score
3.78/5
Above Average
Rating
4.35/5
Excellent
Features
5.00/5
Excellent
Pricing
Mid-Range

3CX WebMeeting leverages Google’s groundbreaking WebRTC technology to provide web conferencing solutions for businesses. The WebRTC technology offers voice and video communications using an Internet browser. This allows participants to seamlessly log in and join meetings without having to inst...

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Wheelhouse Score
3.61/5
Above Average
Rating
4.24/5
Excellent
Features
2.59/5
Above Average
Pricing
Economy

Mitel’s cloud business phone and collaboration solution, MiCloud Connect, is ideal for businesses who desire an all-in-one, easy-to-use VoIP solution. It’s easy to implement, use, manage and evolve making it ideal for growing businesses who need quick implementation, replication across l...

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Zoom

By Zoom Video Communications, Inc

Wheelhouse Score
3.50/5
Above Average
Rating
4.64/5
Excellent
Features
1.87/5
Average
Pricing
Economy

Zoom conferencing is a combination of cloud video conferencing, group messaging, online meetings and a software-based conference room solution, all in one simple platform. Zoom’s solution offers high-quality video and audio services, and wireless screen sharing across Windows, Linux, Mac, Blac...

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GoToMeeting

By GoToConnect

Wheelhouse Score
3.50/5
Above Average
Rating
4.53/5
Excellent
Features
1.57/5
Average
Pricing
Economy

GoToMeeting is optimized for various client businesses or satellite offices in different nations. You can change the control setting to other languages. The solution incorporates an API for Google Translate therefore allowing real-time multi-lingual interactions. You can also get a toll-free option ...

Select product
Wheelhouse Score
3.47/5
Above Average
Rating
5.00/5
Excellent
Features
1.42/5
Average
Pricing
Economy

PanTerra's ConnectMe service provides businesses with multi-media tools necessary to communicate effectively (and remotely) with customers, colleagues, partners, and more. ConnectMe is a fully secured comunication platform with video conferencing, chat, screen-sharing, and more. All the tools ar...

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OnStream

By OnStream

Wheelhouse Score
3.36/5
Above Average
Rating
3.80/5
Above Average
Features
2.29/5
Average
Pricing
Economy

Onstream Media is the optimal solution for high-end organizations that require flexible video conferencing software for their in-house meetings, business meetings, and client meetings. With the software, you can host meetings of up to 1000 people. It is rare to find companies that host meetings with...

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Avaya

By Avaya

Wheelhouse Score
3.32/5
Above Average
Rating
4.17/5
Excellent
Features
1.78/5
Average
Pricing
Economy

Avaya video conferencing is a software that offers image transmission, communication, and collaboration between two or more participants i.e. businesses, individuals who are in separate locations. The business world is getting competitive, and it's forcing organizations to re-evaluate their comm...

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EZTalks

By EZTalks

Wheelhouse Score
3.31/5
Above Average
Rating
3.63/5
Above Average
Features
2.29/5
Average
Pricing
Economy

EZTalks is a video conferencing tool that allows you to host or become a part of online meetings. It reduces the boundaries between you, your clients, partners, and other business affiliates that might be thousands of miles/kilometers away. It doesn’t matter the location that they come from. Y...

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HighFive

By HighFive

Wheelhouse Score
3.27/5
Above Average
Rating
4.64/5
Excellent
Features
0.75/5
Average
Pricing
Economy

HighFive is a new video conferencing device that gives the promise of cutting out speakerphones, dial-ins and projectors from company cultures. It's taking a gadget that has lately been considered obsolete and boring and turning it into a slick and friendly device. It contains a high definition ...

Learn more about Video Conferencing Software

What is Video Conferencing Software?

Video conferencing software facilitates online communication and collaboration with tools for connecting via audio calls, video meetings, group webinars, online events and more. Video conferencing software offers a variety of tools to support communication both internally and externally with audio and video calling, screen and desktop sharing, chat, and meeting recordings. Video conferencing can help reduce costs, improve communication and reduce the need for travel while also supporting remote workers and contractors.

What is Video Conferencing Used For?

Video conferencing software is a must-have communication technology that helps people connect and collaborate in a face-to-face setting online, no matter their locations. Video conferencing is extremely cost effective and can be used across a business for meetings, training, and more. 

How Much Does a Video Conferencing System Cost?

Video conferencing software is available in a wide range of pricing plans and options, starting with free systems offering basic tools (with user, participant, or feature restrictions) and going all the way up to high end telepresence systems on-site in board rooms. Pricing plans for video conferencing start at $0-$20 a user per month and can range up $20,000 setups. 

What Equipment do I Need for Video Conferencing?

With a cloud-based video conferencing software, all you need is a fast internet connection and a desktop laptop, or mobile device to connect by video or audio. Any device you use to connect to video conferencing software should have some kind of monitor, display screen, speakers, and microphone to ensure you can see, hear, and speak to other attendees. 

What are the Requirements for Using Video Conferencing?

The basic requirements for using video conferencing software include:

  • Video conferencing software
  • High-res webcam
  • Updated devices and operating systems to ensure access to updated features and system upgrades
  • Strong internet connection and bandwidth availability
  • Display screen or monitor for video 
  • Microphone & Speakers
  • Mobile video conferencing app or desktop download

What are the Common Features of Video Conferencing Software?

The most common features of video conferencing software are:

  • Audio Calling (VoIP integration)
  • HD Video Calls & Meetings
  • Individual and Group Chat
  • Screen, Desktop, File, & Application Sharing
  • Shared Digital Whiteboards
  • Remote Access
  • Webcam and Audio Settings
  • Meeting Recordings
  • Branding and Customization

What are the Benefits of Video Conferencing?

The benefits of video conferencing software include:

  • Enhanced collaboration opportunities 
  • Improved internal and external communication
  • Better Cost-Savings and profitability
  • Improved efficiency and productivity
  • Eased meeting scheduling

Who Uses Video Conferencing Software?

Most all companies are now using some form of video conferencing software. Video conferencing software has grown into a must-have business tool for improved communication and collaboration via audio, video, and chat in a centralized system. Video conferencing is used most often by:

  • Small businesses
  • Large corporations
  • Remote employees or teams
  • In-house teams connecting with customers, clients, or stake holders

Which Industries Use Video Conferencing?

Companies in most every industry are using video conferencing. Industries like healthcare, legal, and education are heavily leveraging video software. Internally, video conferencing can benefit sales, HR, marketing, product development, and executives. Video conferencing is multi-purpose and can be used for audio and video calls as well as training, recruiting, interviews, and more. 

What is Conferencing Software Used For?

Video conferencing software is used to bring people together via audio, video, or chat meetings that work through an internet connection. Video conferencing software can be used for scheduled meetings, impromptu connections, webinars, and training sessions. 

Challenges with Video Conferencing Software?

The most common challenges with video conferencing software come from inexperience with the tools and features included in the software. With continued used and training, video conferencing can be a helpful tool across any organization, but being aware of the following challenges can help to overcome any issues. 

  • Video conferencing system is not upgraded with the most up-to-date audio and video conferencing features
  • Employees do not have experience using a video meeting software
  • Weak internet connection or limited bandwidth making audio or video meetings glitchy or causing interruptions. 

What is the Most Challenging Aspect of Video Calling?

Some of the challenging aspects of communicating with video conferencing software include:

  • Misunderstood nonverbal cues
  • Cultural communication differences
  • Distrust of the video system and frustration with tools
  • Slow adoption of virtual or remote team members
  • Weak internet connection and bandwidth issues
  • Software compatibility with older machines or devices

How to Buy Video Conferencing Software?

You can use the following checklist to help ensure you choose the right video conferencing software for your business:

  • Focus on business needs, communication issues, and growth plans when considering video solutions
  • Plan for implementation costs, IT involvement, and any downtime that may impact ongoing customer interactions or sales processes.
  • Make a plan to support user adoption through training.
  • Ensure all users are set up for success with updated devices, strong internet connection, and adequate bandwidth.
  • Compare the features, pricing, and reviews on multiple video conferencing solutions to identify which ones align most closely with your business goals.
  • Don’t skip the product demos offered by video conferencing vendors to show features and functionality.

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