34 reviews
WH Score

LiveAgent Overview

What is LiveAgent?

Live Agent is a help desk software designed to provide customer support through multiple communication channels, including live chat, phone, email, and social media. Its user-friendly interface and advanced features offer a real-time and personalized customer experience.

What is Live Agent Used For?

Live Agent is used by businesses and organizations to manage their customer support operations. It allows them to receive, track, and resolve customer inquiries and complaints efficiently and effectively. With Live Agent, customer support teams can increase their productivity and customer satisfaction by providing fast and relevant answers to their customers.

What are the Most Important Live Agent Features?

The most important Live Agent features include the following:

Multichannel Support

Live Agent offers live chat, phone, email, and social media support, allowing businesses to reach their customers through their preferred channels.

Real-Time Analytics

Live Agent provides real-time insights into customer behavior, support performance, and customer satisfaction, helping businesses to improve their support operations continuously.

Automated Workflows

Live Agent automates routine tasks, freeing up support agents to focus on more complex issues.

Customizable Interface

Live Agent allows businesses to customize the look and feel of their support portal to align with their brand identity.

Mobile App

Live Agent offers a mobile app for support agents, allowing them to respond to customer inquiries from anywhere, at any time.

WhatsApp Integration

LiveAgent delivers inquiry handling directly via WhatsApp, and converts messages into support tickets.

What are the Top Live Agent Benefits?

The top benefits of  Live Agent include:

Improved Customer Experience

Live Agent provides a fast, personalized, multichannel customer experience, resulting in higher customer satisfaction and loyalty.

Increased Productivity

Live Agent automates routine tasks, freeing support agents to focus on more complex issues and enabling them to handle more inquiries in less time.

Better Support Operations

Live Agent provides real-time analytics, enabling businesses to monitor and improve their support operations continuously.

Increased Revenue

Live Agent helps businesses to resolve customer inquiries and complaints faster, leading to increased customer loyalty and higher sales.

What are the Main Live Agent Competitive Differentiators?

Some of the key competitive advantages of Live Agent include:

  • Multichannel Support
  • Mobile App
  • Advanced Analytics
  • Customizable Interface
  • WhatsApp Integration

Live Agent is the ideal solution for businesses and organizations looking to manage their customer support operations effectively and efficiently. With its multichannel support, customizable interface, mobile app, and advanced analytics, Live Agent provides a fast, personalized, and effective customer experience, resulting in increased customer satisfaction and loyalty.

LiveAgent Awards

All Years
LiveAgent - Editors Choice 2024

Company:Quality Unit, LLC.

LiveAgent Recent Reviews

Reviewed on 23 November 2023

Enhancing Task Management

The overall experience with this task management tool has been very good, with the positives largely outweighing the minor inconvenience related to username entry.

  • Ability to build boards with a diverse set of powerful columns
  • This versatility adds a significant dimension to task management and organization.
  • A minor inconvenience involves the need to type in the username every time, potentially affecting the user experience by requiring repetitive input.

Reviewed on 21 September 2023

Great Experience After Initial Hurdles

The installation process, involving five different brands, was a bit messy initially. However, with the incredible assistance from their customer service team, we managed to sort it all out.

  • It's user-friendly and the ticketing system, as well as the live chat feature, greatly enhance our operations.
  • The initial installation process was a bit challenging.

LiveAgent Pricing

per user / per month
LiveAgent Pricing Details

LiveAgent Key Features

Helpdesk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management

Supported Channels

  • Voice
  • Chat/IM
  • Email
  • Social Media

Accounting Features

  • Invoicing & Billing
LiveAgent Features Details

LiveAgent Media

LiveAgent Videos

LiveAgent Wheelhouse Score

What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

LiveAgent User Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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