31 reviews
WH Score

LiveAgent Reviews & Overview

What is LiveAgent?

Live Agent is a help desk software designed to provide customer support through multiple communication channels, including live chat, phone, email, and social media. Its user-friendly interface and advanced features offer a real-time and personalized customer experience.

What is Live Agent Used For?

Live Agent is used by businesses and organizations to manage their customer support operations. It allows them to receive, track, and resolve customer inquiries and complaints efficiently and effectively. With Live Agent, customer support teams can increase their productivity and customer satisfaction by providing fast and relevant answers to their customers.

What are the Most Important Live Agent Features?

The most important Live Agent features include the following:

Multichannel Support

Live Agent offers live chat, phone, email, and social media support, allowing businesses to reach their customers through their preferred channels.

Real-Time Analytics

Live Agent provides real-time insights into customer behavior, support performance, and customer satisfaction, helping businesses to improve their support operations continuously.

Automated Workflows

Live Agent automates routine tasks, freeing up support agents to focus on more complex issues.

Customizable Interface

Live Agent allows businesses to customize the look and feel of their support portal to align with their brand identity.

Mobile App

Live Agent offers a mobile app for support agents, allowing them to respond to customer inquiries from anywhere, at any time.

What are the Top Live Agent Benefits?

The top benefits of  Live Agent include:

Improved Customer Experience

Live Agent provides a fast, personalized, multichannel customer experience, resulting in higher customer satisfaction and loyalty.

Increased Productivity

Live Agent automates routine tasks, freeing support agents to focus on more complex issues and enabling them to handle more inquiries in less time.

Better Support Operations

Live Agent provides real-time analytics, enabling businesses to monitor and improve their support operations continuously.

Increased Revenue

Live Agent helps businesses to resolve customer inquiries and complaints faster, leading to increased customer loyalty and higher sales.

What are the Main Live Agent Competitive Differentiators?

Some of the key competitive advantages of Live Agent include:

  • Multichannel Support
  • Mobile App
  • Advanced Analytics
  • Customizable Interface

Live Agent is the ideal solution for businesses and organizations looking to manage their customer support operations effectively and efficiently. With its multichannel support, customizable interface, mobile app, and advanced analytics, Live Agent provides a fast, personalized, and effective customer experience, resulting in increased customer satisfaction and loyalty.

Company:Quality Unit, LLC.

LiveAgent Recent Reviews

Reviewed on 20 April 2023


Live Agent is an efficient program that offers a great overview of your customer service needs. It simplifies email sorting, which saves a lot of time for both users and their companies

  • Live Agent is a user-friendly program that enables you to easily customize your settings.
  • It integrates multiple tools in one place, making workflow smoother and more efficient.
  • It would be beneficial for new users to receive a guide on how to use the software via email.

Reviewed on 20 April 2023

Easy to use!

Compared to other options, LiveAgent stands out as a preferred choic

  • One of the things I like about LiveAgent is the ability to keep my messages organized and customize my settings.
  • Combining multiple programs in one place has made my workflow smoother and more efficient.
  • Although it takes a bit of time to get used to, the user interface is easy to navigate after a few weeks.

LiveAgent Pricing

per user / per month
LiveAgent Pricing Details

LiveAgent Key Features

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
Supported Channels
  • Voice
  • Chat/IM
  • Email
  • Social Media
Document Management
  • File Transfers
  • File Attachments
LiveAgent Features Details

LiveAgent Media


LiveAgent Wheelhouse Score

What is this?

The Average Wheelhouse score for the Help Desk category is 8

LiveAgent Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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