17 reviews
WH Score

LiveAgent Reviews & Overview

What is LiveAgent?

Live Agent is a help desk software designed to provide customer support through multiple communication channels, including live chat, phone, email, and social media. Its user-friendly interface and advanced features offer a real-time and personalized customer experience.

What is Live Agent Used For?

Live Agent is used by businesses and organizations to manage their customer support operations. It allows them to receive, track, and resolve customer inquiries and complaints efficiently and effectively. With Live Agent, customer support teams can increase their productivity and customer satisfaction by providing fast and relevant answers to their customers.

What are the Most Important Live Agent Features?

The most important Live Agent features include the following:

Multichannel Support

Live Agent offers live chat, phone, email, and social media support, allowing businesses to reach their customers through their preferred channels.

Real-Time Analytics

Live Agent provides real-time insights into customer behavior, support performance, and customer satisfaction, helping businesses to improve their support operations continuously.

Automated Workflows

Live Agent automates routine tasks, freeing up support agents to focus on more complex issues.

Customizable Interface

Live Agent allows businesses to customize the look and feel of their support portal to align with their brand identity.

Mobile App

Live Agent offers a mobile app for support agents, allowing them to respond to customer inquiries from anywhere, at any time.

What are the Top Live Agent Benefits?

The top benefits of  Live Agent include:

Improved Customer Experience

Live Agent provides a fast, personalized, multichannel customer experience, resulting in higher customer satisfaction and loyalty.

Increased Productivity

Live Agent automates routine tasks, freeing support agents to focus on more complex issues and enabling them to handle more inquiries in less time.

Better Support Operations

Live Agent provides real-time analytics, enabling businesses to monitor and improve their support operations continuously.

Increased Revenue

Live Agent helps businesses to resolve customer inquiries and complaints faster, leading to increased customer loyalty and higher sales.

What are the Main Live Agent Competitive Differentiators?

Some of the key competitive advantages of Live Agent include:

  • Multichannel Support
  • Mobile App
  • Advanced Analytics
  • Customizable Interface

Live Agent is the ideal solution for businesses and organizations looking to manage their customer support operations effectively and efficiently. With its multichannel support, customizable interface, mobile app, and advanced analytics, Live Agent provides a fast, personalized, and effective customer experience, resulting in increased customer satisfaction and loyalty.

Company:Quality Unit, LLC.

LiveAgent Pricing

per user / per month
LiveAgent Pricing Details

LiveAgent Key Features

Reporting & Analytics
  • Dashboard
  • Bulk Actions
Identity and Access Management (IAM)
  • Multi-Factor Authentication (MFA)
Third-Party Integrations
  • ActiveCampaign
  • Wix
  • Viber
  • Instagram
  • Shopify
  • Atlassian
  • Zapier
  • MailChimp
  • Slack
  • Wordpress
  • Pipedrive
  • Twitter
  • Facebook
  • Salesforce
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Queue
  • IVR
  • Call Queue
Data Management
  • Data Masking
Language & Speech
  • Speech-to-Text
  • Transcriptions
After-Sales Service
  • Chat Support
  • Phone Support
  • Email Support
  • IP Black/White List
  • Encryption
Custom Variables
  • Branding
  • Templates
  • Branding
Integration Options
  • APIs
  • Ticket Merge
  • Ticket Transfer
  • Ticket Split
Portal Types
  • Customer/Client Portal
Phone Systems
  • Softphone
Supported Channels
  • Email
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Notes
Password Management
  • Password Strength Check
Google Workspace
  • Gmail
LiveAgent Features Details

LiveAgent Media


LiveAgent Reviews

Pros & Cons Preview
  • The software is functional, quick and personable support, and regardless of the CS operation size, this software provides everything.
  • Some in-depth training is required after moving to this system.

LiveAgent has no reviews yet.

LiveAgent Usability Score

out of 10

The Average Usability score for the Help Desk category is 6.0

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Ease of Admin
  • Pricing

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