Zendesk Suite
Zendesk Suite
388 reviews
WH Score
8.6

Zendesk Suite Overview

What is Zendesk Suite?

Zendesk Suite is an end-to-end customer relationship platform that combines help desk, voice and CX capabilities into one powerful application. AI is a key capability at Zendesk, offering users the ability to infuse intelligent automation across a variety of areas, from customer interactions to internal workflows. Thanks to an all-encompassing range of capabilities, the Zendesk Suite adds value to businesses with:

Scalability

Zendesk Suite can easily scale according to your business needs as a cloud-based solution. You can adjust resources and features as your customer support requirements change, ensuring flexibility and cost-effectiveness. 

Customizability

Zendesk Suite provides high levels of customization, allowing you to tailor the platform to suit your specific business needs. You can create custom workflows, fields, and reports, ensuring the system aligns with your unique processes and requirements. 

Integrations

Zendesk Suite seamlessly integrates with a wide range of business applications, enabling you to connect and centralize your data and processes. Whether it's CRM systems, marketing automation tools, or accounting software, you can streamline workflows and enhance productivity by bringing all your tools together.

Reporting and Analytics

With Zendesk Suite, you gain access to comprehensive reporting and analytics capabilities. This empowers you to track the performance of your customer support team, identify trends, and uncover areas for improvement. You can optimize your customer support processes by leveraging data-driven insights and making informed business decisions. 

Security

Zendesk Suite prioritizes the security of your data. It adheres to the highest industry standards, implementing data encryption, role-based access control, and two-factor authentication measures. This ensures the protection and confidentiality of your sensitive customer information.

Support

Zendesk offers 24/7 support to assist you whenever you need assistance. With multiple support channels such as phone, email, and chat, you can rely on their expertise to promptly address any concerns or issues. 

By leveraging these advantages, businesses can improve their customer support operations, enhance the customer experience, boost productivity, and achieve better business outcomes with Zendesk Suite.


Company:Zendesk
Platforms:

Zendesk Suite Recent Reviews


K
Katherine
Reviewed on 17 April 2023

Zendesk is very powerful tool

Overall, I find Zendesk to be a convenient and easy-to-use platform for customer service support. I would definitely recommend it

Pros
  • Zendesk allows for easy searching and viewing of tickets, as well as access to past tickets for each customer to ensure accurate solutions
  • The platform also offers the ability to escalate tickets to the appropriate management and create macros or knowledge base articles for consistent and accurate responses to customers.].
Cons
  • The system can experience lagging at times, especially when dealing with a high volume of tickets
  • Additionally, there have been instances where multiple agents provide conflicting solutions to the same ticket, leading to customer confusion and frustration.

B
Bryan
Reviewed on 17 April 2023

Zendesk review

Pros
  • This tool is suitable for managing tickets and can be effective in specific work environments.
Cons
  • The customer service lacks friendliness and quality.

Zendesk Suite Pricing


Suite Team
$49
per user / per month
Zendesk Suite Pricing Details

Zendesk Suite Key Features


Campaign Types
  • Remarketing Campaigns
Contact Management
  • Contact Groups
Helpdesk Features
  • Ticket Sharing
  • Ticket Lifecycle Management
Zendesk Suite Features Details

Zendesk Suite Wheelhouse Score

8.6
What is this?

The Average Wheelhouse score for the CRM category is 7.9

Zendesk Suite Scores

  • Ease of Use
    8.5
  • Meets Requirements
    8.3
  • Learning Curve
    7.9
  • Setup & Support
    7.4
  • Quality of Support
    7.8
  • Ease of Admin
    7.6

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