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Customers are savvy and understand they have many options to choose form when they’re shopping for any of the numerous products and services offered by companies just like yours. This knowledge translates into very high expectations when it comes to customer service and gives your company a...

But, simply offering phone and email support is no longer enough. Modern customers want instant support options that are available to them conveniently, whether they’re on your website or perusing your social channels.

Excellent communication is (and has always been) a critical component to establishing and growing a lucrative company. Industry-leading VoIP software providers are embracing this huge business need and are undoubtedly ramping up for an especially innovative year ahead in 2020, offering more tools...

Cloud-based voice and video software has already revolutionized how businesses communicate and, in turn, how commerce happens around the world. In 2020, new technology and trends will act as major disruptive agents in the cloud communications industry – to the benefit of companies from SMB ...

In today’s era of sophisticated hacks and with unprecedented levels of cybercrime and data breaches occurring, anti-virus software (while necessary) is simply not enough to fully protect your business from threats and data loss.

Anti-virus software works to protect individual devices (such as laptops and desktops) from viruses, malware, and known online threats that can attack and disable your machines. These software programs are absolutely necessary for securing devices, but they only protect the device where they&rsqu...

Less than 40% of CRM customers have end-user adoption rates above 90%. -CSO Insights

83% of senior executives explained that their biggest challenge was getting their staff to use the software. -Really Simple Systems

The business landscape has shifted to be primarily digital, and most businesses (even small companies) operate online and leverage the cost-saving and feature-packed benefits of using advanced software programs in the cloud. Likewise, this is also where a company’s data lives as well.

This shift has also ushered in a new era of necessary security protections to keep systems, data, and full businesses safe from cybercrime. Security is a huge area of focus in the software space, as vendors strive to create systems that are beneficial to businesses and secure from the known threa...

If there’s one thing that all businesses strive for, it’s customers. How do companies get new customers and keep the existing customers? Most likely by perusing leads and attempting to give existing customers a positive experience. A larger company is likely to have a comprehensive li...

Customer Relationship Management software may be a new endeavor for small business owners, so it’s important they understand the value CRM software brings. CRM software provides data entry, social media and email integration, lead management, and analytics, all in one system. Customer trend...

Like a grapevine supported by a stout tree, the growth of business relies heavily on the advancement of technology, with the strongest branches being the innovation of new methods of communication. From pen and paper, to telegraphic messages, to today’s cellular and digital messages, each p...

With the advent of the internet, professional communication became much faster, with most messages being sent by email. However, email did not completely replace the landline,, which was necessary whenever immediate response was necessary. In this modern age, landlines are sorely outdated. Most d...

Customer Relationship Management software, or CRM for short, is technology small businesses can utilize in order to store and manage all relationships with potential and current customers all in one place and more efficiently than ever. There are many key benefits to this including increased orga...

First, a small business implementing the use of a CRM software will keep the company organized from day one. These systems allow the storage of important digital files and customer information, eliminating the need for spreadsheets or physical filing systems. Not only will the ease of digital sto...

Video meetings are quickly replacing simple conference calls, and for good reason. Connecting by video gives your communication a more personal touch, improves attention, and makes all of your video meetings much more valuable and efficient.

Video conferencing tools are available for every business, no matter your size, industry, or budget. There are video systems that offer basic functionality for free and more robust solutions that provide all the key tools needed to support effective communications at the enterprise level. 

Enterprise Resource Planning (ERP) software has historic roots in the manufacturing industry. For decades, manufacturers and distributors have been using this technology to help organize all the intricate and moving pieces involved in producing, storing, and transporting goods around the world.

While manufacturing is still the industry that uses ERP systems most frequently, the advent of cloud technology has introduced more ease and affordability to cloud-based ERP solutions than ever before. As a result, more and more industries are embracing ERP technology to streamline operations and...

Your CRM solution offers an invaluable collection of tools and features that you can leverage successfully in your business all year-round. However, when a seasonal rush hits your company (likely making up a large portion of your revenue and new business each year) it’s important that you d...

Your CRM is perhaps most important during the busy times your business has during the year, and you can use the CRM tools available to capture and tend to new leads and customers, create a memorable, positive customer experience during a traditionally hectic shopping time, and boost customer rete...

If your business experiences a huge rise in sales during the holidays, then you know that thoroughly preparing for this time (which may account for a large portion of your annual sales) is critical to serving an increased number of customers with hopes of creating loyal ambassadors of your brand ...

Ensuring that your VoIP system, equipment, and tools are all functioning optimally prior to the holiday rush will help your make sure your business is ready for a new wave of customers.

CRM solutions provide a vast array of tools and features that have become business necessities for managing contacts, supporting customers, gleaning customer insights from data, and more. CRM software can bring great benefits to companies, and the impact of a CRM spans across departments and init...

Using a CRM in your sales efforts and encouraging your sales team to leverage to take full advantage of CRM tools available to them can help improve your sales efforts, shorten the time it takes to convert customers, and retain more customers over the long-term. 

Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable customer or client database. Beyond that though, a CRM can also introduce some great benefits into your business, from increases in productivity to improved service and conversion...

Cloud-based CRM systems are swiftly rising in popularity, particularly among small businesses who can take advantage of enterprise-grade tools for an affordable cost that fits into the tight budget of a small company. As a result, a CRM is typically one of the first software investments a small c...

Providing an excellent customer care experience is very important in any size company, but when your business is small, it’s vital that you make every customer interaction count for your growing company.

Investing in a Contact Center solution that’s perfectly integrated with your other small business software must-haves (like a VoIP system and a CRM), will give you more robust tools to manage customer interactions and grow your business through customer satisfaction and retention.

Contact Center software has become much more robust and is very much centered around strategically enhancing a customer’s journey. Modern solutions contain tools that not only help you provide support when needed, but also offer a comprehensive suite of capabilities needed to attract, care ...

The enhancements in Contact Center technology work in tandem with consumer behavior and expectations, and customers themselves have access to more technology than ever before, so they’re changing as well. They’re savvy and not only expect an amazing customer journey…they demand...

Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications. VoIP can bring a mid-sized business immense benefits, such as cost-savings, mobility, productivity, and leading communication tools and capabilities for a price that fits nicely ...

The tools and features offered by VoIP (and how you implement them into your business communications and growth strategies) can be instrumental in creating business benefits and driving growth. Here’s a closer look at some of our favorite enterprise-caliber VoIP tools for mid-sized business...

An enterprise company has complex communication needs, and when you’re looking for a solution to power all your big business collaborations, you need to make sure that the system will fully support your business and all your teams. 

But, which type of phone system, VoIP or IP-PBX, will best power your enterprise corporation and give you all the tools and capabilities you need?

VoIP phone technology is now the most popular business communication system, particularly for small businesses who can reap all the benefits of a robust phone system for a price that fits into a SMB budget.

In addition to being affordable, VoIP also provides small businesses some unique growth opportunities that historically would have only been available for larger companies that could afford elaborate communication services set up on-site. 

Handling claims and medical billing efficiently is key for a profitable and well-run practice. Sifting through piles of paperwork, scouring physical files for information to process bills, and ensuring patient payments are made correctly and on time are all time-consuming and error-prone tasks th...

However, medical billing software is revolutionizing how medical practices process and track claims and provides powerful tools to make billing a much more efficient process. When your practice runs with efficiency and your billing is smooth and streamlined, your practice will be able to see more...