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Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable customer or client database. Beyond that though, a CRM can also introduce some great benefits into your business, from increases in productivity to improved service and conversion...

Cloud-based CRM systems are swiftly rising in popularity, particularly among small businesses who can take advantage of enterprise-grade tools for an affordable cost that fits into the tight budget of a small company. As a result, a CRM is typically one of the first software investments a small c...

Providing an excellent customer care experience is very important in any size company, but when your business is small, it’s vital that you make every customer interaction count for your growing company.

Investing in a Contact Center solution that’s perfectly integrated with your other small business software must-haves (like a VoIP system and a CRM), will give you more robust tools to manage customer interactions and grow your business through customer satisfaction and retention.

Contact Center software has become much more robust and is very much centered around strategically enhancing a customer’s journey. Modern solutions contain tools that not only help you provide support when needed, but also offer a comprehensive suite of capabilities needed to attract, care ...

The enhancements in Contact Center technology work in tandem with consumer behavior and expectations, and customers themselves have access to more technology than ever before, so they’re changing as well. They’re savvy and not only expect an amazing customer journey…they demand...

Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications. VoIP can bring a mid-sized business immense benefits, such as cost-savings, mobility, productivity, and leading communication tools and capabilities for a price that fits nicely ...

The tools and features offered by VoIP (and how you implement them into your business communications and growth strategies) can be instrumental in creating business benefits and driving growth. Here’s a closer look at some of our favorite enterprise-caliber VoIP tools for mid-sized business...

An enterprise company has complex communication needs, and when you’re looking for a solution to power all your big business collaborations, you need to make sure that the system will fully support your business and all your teams. 

But, which type of phone system, VoIP or IP-PBX, will best power your enterprise corporation and give you all the tools and capabilities you need?

VoIP phone technology is now the most popular business communication system, particularly for small businesses who can reap all the benefits of a robust phone system for a price that fits into a SMB budget.

In addition to being affordable, VoIP also provides small businesses some unique growth opportunities that historically would have only been available for larger companies that could afford elaborate communication services set up on-site. 

Handling claims and medical billing efficiently is key for a profitable and well-run practice. Sifting through piles of paperwork, scouring physical files for information to process bills, and ensuring patient payments are made correctly and on time are all time-consuming and error-prone tasks th...

However, medical billing software is revolutionizing how medical practices process and track claims and provides powerful tools to make billing a much more efficient process. When your practice runs with efficiency and your billing is smooth and streamlined, your practice will be able to see more...

An Electronic Health Record (EHR) is a digital record containing a patient’s medical history, including allergies, health history, medications, and more. An EHR represents a running history of a patient’s care, across various healthcare providers and creates a comprehensive record of ...

While the medical records industry is trending away from the distinction between the two, the fact remains that EMR and EHR represent different depictions of a patient’s health and history. 

Practice Management software provides physicians, specialists, psychiatrists, chiropractors and many other types of physical and mental health professionals with the tools and streamlined organization needed to keep their back offices functioning smoothly while patients are provided with excel...

The days of file cabinets and scheduling books have passed, and modern practices have advanced from manual filing, scheduling, and record keeping to secure software systems that help reduce costs and increase the number of patients that can receive care at a practice.

Video conferencing has undoubtedly changed how businesses communicate and collaborate. This is largely becuase these powerful, affordable video solutions provide tools allow for face-to-face interaction, without having to be in the same location. The benefits of video conferencing are immense, fr...

Video conferencing, though, isn’t finished with its evolution, and by 2020, we’re anticipating some big changes that will change video conferencing and offer companies even more benefits and tools. 

Engagement is a business buzzword that’s gaining momentum across many aspects of business. Companies are putting more focus on creating an engaging, memorable, positive experience with customers to ensure that their journeys and experiences with a brand are exceptional and differentiating.&...

Likewise, many companies are taking this focus inward to improve the connection employees feel to their job and the company where they work. When employees are connected to their jobs and feel a sense of pride and accomplishment in the work they’re doing each day, engagement increases and w...

To support your teams, you must have a communication system in place that meets all your business needs and seamlessly facilitates all the collaboration that takes place to foster success in your business.

Business communication technology has evolved tremendously in recent years, and leverages the connective power of the internet to provide companies with robust communication services that are key to business growth. As a result, many companies are switching from their legacy landline phone system...

If your business provides products and goods to retailer or customers directly, then an efficient supply chain is essential for the profitability and longevity of your company. If there are issues and inefficiencies at certain junctures in moving your products from point A to point B, then it can...

Supply Chain Management (SCM) software is growing quickly in business adoption, particularly as more and more businesses (running both small and large operations) realize the value of managing all the vital aspects of the supply chain in one powerful, centralized, and fully integrated solution.

While the overarching importance of customer service has been a main business component for decades, technology and customer savviness are changing the service industry as a whole- and creating a new set of customer expectations.

As a result, contact center solutions are becoming more advanced each year, and in 2019 and beyond, you can expect to see tools and features that are highly tailored to improving your customer journey from sales to service.

The concept of “Big Data” is often mistook my smaller companies as a business building component reserved only for large enterprises. While this was true in the not so distant past, innovations in cloud technology have changed the definitions of data access and analysis substantially.

As a result, data-driven decision-making is at the forefront of business trends. The availability of robust data analytics tools and technology makes it possible for companies of all sizes to better understand and leverage their data for insight and growth. Data is making it’s way into ever...

AI technology is becoming a strong force in the business software industry, and more applications of AI are surfacing as companies begin to embrace it in creative ways that enhance their existing software offerings. 

As a result, more businesses than ever before have access to powerful AI technology that can help automate, streamline, and enhance many aspects of business, from communication to lead gather and business intelligence. 

Artificial Intelligence (AI) isn’t necessarily a new technology, but it’s been perceived more as a work of futuristic science fiction than a mainstream approach to improving business operations. That is, until recently. In the past couple of years, AI has made a big appearance in main...

One of the industries that is leveraging AI heavily (and with much innovation) is Enterprise Security. The language and learning capabilities inherent in AI have been built into security suites to enhance protections and create new tools that defend against the very cyber threats that have been s...

Manually creating employee schedules, keeping track of hours worked, and handling time off requests can be challenging and error-prone for companies and confusing and frustrating for employees. However, modern Time and Attendance software can help you manage your staff’s time much more effi...

This resource will help you understand Time and Attendance software benefits and limitations and explain how this software can work as a stand-alone solution or as an integration with your existing Payroll or HR systems. 

Business communication is paramount to your company’s success, no matter your size or industry. You should always make sure that you have all the best (and most relevant) phone systems tools and features at work in your company to thrive-which may mean it’s time for an upgrade in 2019...

If you’re considering implementing a new phone system or upgrading your existing communication tools, here are five key things you should know about making the switch to VoIP in 2019.