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Self-service business intelligence may seem like a complex prospect to delve into, but this technology has been embraced widely by leading tech names in the industry. With the objective of providing simple and effective analytics services, many SaaS solutions are available, and can be customized to suit your individual business requirements.

In fact, self-service BI is so widespread that many applications offer it as a feature - but many of us are unbeknownst to it, and the fact that we may already be using it! If you are aware of the advantages it can bring to the workings of your business, you can be rest assured that investing in a fully-fledged self-service BI platform is going to be an investment that is worth every penny.

You've probably been hearing about frightening incidents of some of the world's biggest brands being victims of cyber attacks, which makes you wonder about the security of your own business. Cyber attacks have increased exponentially over the past few years, and while this isn't good news, it's definitely a wake-up call to tighten protection barriers around your own networks, ERP and otherwise.

When video conferencing first made its debut in the business world, it came with a hefty price tag and a lot of legwork – handsome budgets, bulky hardware and expert configuration from IT professionals. Even after concise testing and deployment, problems still abounded; from dropped calls to the dreaded loss of connectivity, it was hardly foolproof.

Let’s be honest – video conferencing may not be impeccable (what in this flawed world, is?), but it sure has come a long way since the days of tedious setups and complex gadgets. What’s more, video conferencing solutions are now reasonably priced and accessible to be obtained by anyone, be it a 10-person startup or a multinational corporation. The ubiquitous ability to connect effectively from just about anywhere makes remote work possible and eliminates various drawbacks associated with the virtual conference table.

When it comes to evaluating how successful your company is, what factors do you consider? Most business owners observe individual aspects such as sales, to determine how well they’ve performed during a certain period of time.

However, one such nuance that is underestimated for this endeavor is payroll. A routine business function that pretty much goes through the motion every month, the payroll system of any company is simply seen as a medium to facilitate the payment of salaries, and nothing more.

Ever since the advent of a new form of technology, overheads have been replaced with sophisticated gadgets to reduce costs and time. With every business today relying on some form of automation or digitization, it’s only normal to presume that professionals are tech-savvy, at least to a basic level.

However, the Accounting industry at large is still susceptible to under-skilled workers, or companies that haven’t embraced the maximum potential that the latest Accounting technology can offer. This can negatively impact all the entities that Accountants liaise with, causing a number of issues such as duplicate entries or erroneous transactions.

In recent years, customer experience has become a leading business initiative, and many companies are investing in new, innovative customer satisfaction strategies and contact center technology to support their customer-driven growth goals.

But the business landscape is shifting, and multilingual customer support is quickly becoming a necessity to compete in a hyper-connected, global market. To stay relevant, grow your business, and deliver a great customer experience to all your diverse customers, you need to offer support in the native languages of all the people around the globe who choose your products and services.

Business success often drives the need for more robust software solutions and tools to support the continued effectiveness, efficiency, and growth of your company. If your business depends upon large amounts of data, then a business growth spurt can quickly propel you to a place where you need a powerful, organized, comprehensive Business Intelligence (BI) system in place to protect, access, and manage all the data your company needs to function successfully each day.

Generating sales is at the heart of most every decision you make for your company, and each initiative you implement is likely focused on driving revenue and profits for your business. While there are many factors that contribute to successful sales numbers, something every business owner must decide is how they will process those sales they’ve worked so hard to achieve.

Technological innovation, along with mobile and internet connectivity, have changed how companies implement and use modern Point of Sale (POS) software systems, making them more efficient and accessible for both brick and mortar and online companies alike. You can process sales through a POS terminal on site, or even run your POS machine through your smartphone or tablet.

Depending on how long you’ve been in the job force, you might have memories of stacks of printed CVs and stapler-induced blisters on your hands. Those days, of course, are long over and life is much, much easier for applicants—digitizing the process has made applying to job after job a nearly effortless process. Of course, since applying to fifty jobs is as simple as applying to ten now, recruiters have a Sisyphean task on their hands. Sorting through the deluge to find the best candidates to hire requires the best tools, and as a result applicant tracking system (ATS) software solutions are exploding!

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media in real time. There are multiple services and applications which can make use of this protocol, which is used to transmit information between multiple end points. What makes SIP particularly useful for businesses and other organizations is its flexibility, which is due, in part, to SIP trunking.

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically two separate operations several years ago, you’ll almost never see a company that requires the use of both separate the two systems. There’s simply no need to, with today’s comprehensive contact center software and services. Speaking of services and software—SaaS (software as a service) has also taken the industry by storm, and that’s just the tip of the innovation iceberg.

Everyone from individuals to enterprises is benefiting from the explosion of high quality, affordable video conferencing software and hardware options. The government is no different. Adopting video conferencing as a major communication channel. Here’s how video conferencing is revolutionizing government communication:

Technological advances, falling hardware and software prices, and scalability of customer service applications for businesses of all sizes have made video conferencing more accessible for organizations. Many companies have implemented video conferencing in order to provide an alternative to in-person meetings for the purpose of interoffice communication, but that’s far from the only application for video conferencing.
Video conferencing can also be used to improve customer service outcomes. Here are nine ways in which this increasingly affordable technology can improve relationships between your company, organization, or business and its clients or customers.

Building a strong organization starts with recruiting the right talent. But hiring the best people isn’t the end of it—it’s only the beginning! Training new hires and assimilating them into your organization’s workflow is a vital part of the process.

If your organization depends on medical billing software in any capacity, it’s important to know how the medical billing software landscape is evolving… because it is, and quickly!

Small-business owners, when was the last time you took a vacation? If you scoff at the very thought, if even the idea of setting your phone on silent to spend the day with your family for a holiday makes you anxious, this list is for you. You don’t have to live and breathe your business 24/7/365… with the right approach.

Online, social networks have quickly amassed rabid users of their convenient, enjoyable platforms delivering social networking and entertainment. However, social media continues to evolve rapidly and, apart from its social connectivity roots, has recently transformed into a digital marketing force with great potential to connect with consumers in a more personal and impactful way.

The successful expansion and growth of your business is largely dependent upon quality collaborations necessary both internally with your teams and employees and externally with leads, clients, or important business partners. Because collaboration and connection are so important for businesses to thrive, many companies are harnessing the connective powers of the internet for their online meeting purposes by using web conferencing.

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accounts) is an auto attendant, or virtual receptionist. When you call a business or organization and are professionally greeted by a recording that aids you in reaching the correct person or department for your needs, you’re interacting with this incredibly useful tool.

Project management software and collaboration tools have revolutionized the ways in which we do business. Teamwork on a whole different level is now possible—but only when project management solutions are used to their full potential. Here’s how you can do just that.