READ ARTICLES FROM THE #1 RESOURCES LIBRARY

Video meetings are quickly replacing simple conference calls, and for good reason. Connecting by video gives your communication a more personal touch, improves attention, and makes all of your video meetings much more valuable and efficient.

Video conferencing tools are available for every business, no matter your size, industry, or budget. There are video systems that offer basic functionality for free and more robust solutions that provide all the key tools needed to support effective communications at the enterprise level. 

Enterprise Resource Planning (ERP) software has historic roots in the manufacturing industry. For decades, manufacturers and distributors have been using this technology to help organize all the intricate and moving pieces involved in producing, storing, and transporting goods around the world.

While manufacturing is still the industry that uses ERP systems most frequently, the advent of cloud technology has introduced more ease and affordability to cloud-based ERP solutions than ever before. As a result, more and more industries are embracing ERP technology to streamline operations and...

Your CRM solution offers an invaluable collection of tools and features that you can leverage successfully in your business all year-round. However, when a seasonal rush hits your company (likely making up a large portion of your revenue and new business each year) it’s important that you d...

Your CRM is perhaps most important during the busy times your business has during the year, and you can use the CRM tools available to capture and tend to new leads and customers, create a memorable, positive customer experience during a traditionally hectic shopping time, and boost customer rete...

If your business experiences a huge rise in sales during the holidays, then you know that thoroughly preparing for this time (which may account for a large portion of your annual sales) is critical to serving an increased number of customers with hopes of creating loyal ambassadors of your brand ...

Ensuring that your VoIP system, equipment, and tools are all functioning optimally prior to the holiday rush will help your make sure your business is ready for a new wave of customers.

CRM solutions provide a vast array of tools and features that have become business necessities for managing contacts, supporting customers, gleaning customer insights from data, and more. CRM software can bring great benefits to companies, and the impact of a CRM spans across departments and init...

Using a CRM in your sales efforts and encouraging your sales team to leverage to take full advantage of CRM tools available to them can help improve your sales efforts, shorten the time it takes to convert customers, and retain more customers over the long-term. 

Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable customer or client database. Beyond that though, a CRM can also introduce some great benefits into your business, from increases in productivity to improved service and conversion...

Cloud-based CRM systems are swiftly rising in popularity, particularly among small businesses who can take advantage of enterprise-grade tools for an affordable cost that fits into the tight budget of a small company. As a result, a CRM is typically one of the first software investments a small c...

Providing an excellent customer care experience is very important in any size company, but when your business is small, it’s vital that you make every customer interaction count for your growing company.

Investing in a Contact Center solution that’s perfectly integrated with your other small business software must-haves (like a VoIP system and a CRM), will give you more robust tools to manage customer interactions and grow your business through customer satisfaction and retention.

Contact Center software has become much more robust and is very much centered around strategically enhancing a customer’s journey. Modern solutions contain tools that not only help you provide support when needed, but also offer a comprehensive suite of capabilities needed to attract, care ...

The enhancements in Contact Center technology work in tandem with consumer behavior and expectations, and customers themselves have access to more technology than ever before, so they’re changing as well. They’re savvy and not only expect an amazing customer journey…they demand...

Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications. VoIP can bring a mid-sized business immense benefits, such as cost-savings, mobility, productivity, and leading communication tools and capabilities for a price that fits nicely ...

The tools and features offered by VoIP (and how you implement them into your business communications and growth strategies) can be instrumental in creating business benefits and driving growth. Here’s a closer look at some of our favorite enterprise-caliber VoIP tools for mid-sized business...

An enterprise company has complex communication needs, and when you’re looking for a solution to power all your big business collaborations, you need to make sure that the system will fully support your business and all your teams. 

But, which type of phone system, VoIP or IP-PBX, will best power your enterprise corporation and give you all the tools and capabilities you need?

VoIP phone technology is now the most popular business communication system, particularly for small businesses who can reap all the benefits of a robust phone system for a price that fits into a SMB budget.

In addition to being affordable, VoIP also provides small businesses some unique growth opportunities that historically would have only been available for larger companies that could afford elaborate communication services set up on-site. 

Handling claims and medical billing efficiently is key for a profitable and well-run practice. Sifting through piles of paperwork, scouring physical files for information to process bills, and ensuring patient payments are made correctly and on time are all time-consuming and error-prone tasks th...

However, medical billing software is revolutionizing how medical practices process and track claims and provides powerful tools to make billing a much more efficient process. When your practice runs with efficiency and your billing is smooth and streamlined, your practice will be able to see more...

An Electronic Health Record (EHR) is a digital record containing a patient’s medical history, including allergies, health history, medications, and more. An EHR represents a running history of a patient’s care, across various healthcare providers and creates a comprehensive record of ...

While the medical records industry is trending away from the distinction between the two, the fact remains that EMR and EHR represent different depictions of a patient’s health and history. 

Practice Management software provides physicians, specialists, psychiatrists, chiropractors and many other types of physical and mental health professionals with the tools and streamlined organization needed to keep their back offices functioning smoothly while patients are provided with excel...

The days of file cabinets and scheduling books have passed, and modern practices have advanced from manual filing, scheduling, and record keeping to secure software systems that help reduce costs and increase the number of patients that can receive care at a practice.

Video conferencing has undoubtedly changed how businesses communicate and collaborate. This is largely becuase these powerful, affordable video solutions provide tools allow for face-to-face interaction, without having to be in the same location. The benefits of video conferencing are immense, fr...

Video conferencing, though, isn’t finished with its evolution, and by 2020, we’re anticipating some big changes that will change video conferencing and offer companies even more benefits and tools. 

Engagement is a business buzzword that’s gaining momentum across many aspects of business. Companies are putting more focus on creating an engaging, memorable, positive experience with customers to ensure that their journeys and experiences with a brand are exceptional and differentiating.&...

Likewise, many companies are taking this focus inward to improve the connection employees feel to their job and the company where they work. When employees are connected to their jobs and feel a sense of pride and accomplishment in the work they’re doing each day, engagement increases and w...

To support your teams, you must have a communication system in place that meets all your business needs and seamlessly facilitates all the collaboration that takes place to foster success in your business.

Business communication technology has evolved tremendously in recent years, and leverages the connective power of the internet to provide companies with robust communication services that are key to business growth. As a result, many companies are switching from their legacy landline phone system...

If your business provides products and goods to retailer or customers directly, then an efficient supply chain is essential for the profitability and longevity of your company. If there are issues and inefficiencies at certain junctures in moving your products from point A to point B, then it can...

Supply Chain Management (SCM) software is growing quickly in business adoption, particularly as more and more businesses (running both small and large operations) realize the value of managing all the vital aspects of the supply chain in one powerful, centralized, and fully integrated solution.

While the overarching importance of customer service has been a main business component for decades, technology and customer savviness are changing the service industry as a whole- and creating a new set of customer expectations.

As a result, contact center solutions are becoming more advanced each year, and in 2019 and beyond, you can expect to see tools and features that are highly tailored to improving your customer journey from sales to service.

The concept of “Big Data” is often mistook my smaller companies as a business building component reserved only for large enterprises. While this was true in the not so distant past, innovations in cloud technology have changed the definitions of data access and analysis substantially.

As a result, data-driven decision-making is at the forefront of business trends. The availability of robust data analytics tools and technology makes it possible for companies of all sizes to better understand and leverage their data for insight and growth. Data is making it’s way into ever...