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Help Desk Software Articles

The Benefits of Using a Companywide Support Ticket System

In today's fierce business competition, customer support tickets aren't meant for just, well, customer support. We elaborate why.

The Benefits of Using an IT Help Desk System

The Benefits of Using an IT Help Desk System

Many small businesses wonder if they should have an IT help desk or just rely on tech-savvy individuals to solve problems. The answer typically depends on the size of the company, and there are reasons to consider each. Searching for the best help desk software can help your team decide whether an application is valuab...

With businesses increasingly depending on cloud services and remote work today, it is imperative to establish an IT support system for employees and customers, no matter where they may be located. Whether this happens via a dedicated IT department, or a third-party service provider, the benefits of having a help desk p...