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CRM Articles

Which Software is Used in BPO?

Which Software is Used in BPO?
Learn more about how CRM and Contact Center software are used in BPO and see which tools and features you need for your customer service interactions.

How Do You Handle Customers?

How Do You Handle Customers?
Read more about how you can use CRM software to better handle customers and create a memorable customer experience while streamlining your operations.

What are the Disadvantages of CRM?

What are the Disadvantages of CRM?
As businesses adopt CRM technology, they only look at the bright side. Read the article to know about the downsides of CRM.

What is CRM and Benefits?

What is CRM and Benefits?
Learn about the benefits of CRM and discover more on the best ways to streamline business operations is by leveraging CRM technology.

Is SAP a CRM?

Is SAP a CRM?
As CRM becomes an integral part of business operations, many people are wondering if SAP is a CRM as well. Learn more about it in this article.

What are the 3 Types of CRM?

What are the 3 Types of CRM?
Learn about the use cases, perks, and effectiveness of three different types of CRM solutions and how the role of customer relationship management software will continue to evolve in 2022.

What is CRM and Examples?

What is CRM and Examples?
Learn about the basics of CRM, customer relationship management software, and how different companies utilize CRM solutions to their specific needs

What is CRM Software?

What is CRM Software?
Learn more about Customer Relationship Management (CRM) software including what CRM is and what it can do for your business.

Why Do Companies Use CRM Systems?

Why Do Companies Use CRM Systems?
Read about how companies like yours use CRM for great business benefits and strategic advantages.

What are the Major Reasons to Undertake ERP?

What are the Major Reasons to Undertake ERP?
Read about the main reasons companies choose to undertake ERP implementations to improve operations in a centralized system.

What Must a System Do to Qualify as a True ERP Solution?

What Must a System Do to Qualify as a True ERP Solution?
Read about what features, functions, and characteristics qualify a system as a true ERP.

What is ERP and Its Advantages?

What is ERP and Its Advantages?
Read about the business benefits you can achieve by implementing a modern ERP tailored to your business or industry.

5 Advantages Online Retailers Can Achieve with AI-Powered CRM

5 Advantages Online Retailers Can Achieve with AI-Powered CRM
Learn how you can leverage AI-driven data and tools for growth and efficiency. Online retailers can experience some unique advantages using AI-powered CRM systems and improve

CRM Trend Watch: CRM Is Expanding Beyond Customer Service and Sales

CRM Trend Watch: CRM Is Expanding Beyond Customer Service and Sales
Learn more about current CRM trends and how your business can benefit from current and upcoming CRM innovations.

Your Employees Aren't Using Your CRM…

Your Employees Aren't Using Your CRM…

Less than 40% of CRM customers have end-user adoption rates above 90%.-CSO Insights

83% of senior executives explained that their biggest challenge was getting their staff to use the software.-Really Simple Systems

4 Ways to Use Your CRM During the Holiday Sales Season

4 Ways to Use Your CRM During the Holiday Sales Season
See how your CRM can help you organize for the holiday season or any other times your business expects a sales influx.