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Read more about the best metrics you can use track the effectiveness of your marketing and lead campaigns.

Learn more about how marketing automation best practices can help recognize your ideal customer and streamline the marketing strategies of small businesses.  

A detailed look at the difference between a call center and a contact center.

Learn how CRM ERP integrations can streamline your business processes and build efficiency across various departments in your company.

Learn more about what to expect when writing a phone system RFP (Request for Proposal) when searching for the perfect phone systems solution for your business. 

Learn more about everything there is to know about CMS implementation before deciding on a content management system to streamline your business platforms.

Learn about how Electronic Medical Record (EMR) software is improving the healthcare industry t help streamline patient data and improve care.

Learn more about how to build a great marketing foundation with data about your customers and their buying patterns to automate your marketing efforts.

Learn more about how you can reap the benefits of web analytics when using business intelligence software to understand more about your business.

Learn more about how intelligent workload management using cloud technology and infrastructure as a service provides have changed workload management.

Learn more about all the pros and cons of using mobile business intelligence software to help your staff collaborate better when they are outside the office.

Learn more about the five key reasons to implement a contact center performance management (CCPM) system for monitoring your contact center performance.