Contact Center Overview

  • Overview
  • Solutions
  • Buyer's Guide
  • Resources

Find the Contact Center solution that fits your business goals. Learn more about system features, capabilities, pricing and trends through our resources, and schedule demos directly with the Contact Center providers on your shortlist.

List View

Quickly compare solutions by using different sorting models like Rating, Features, Usabiliy and Pricing.

  • Rating
    4.87/5
  • Wheelhouse Score
    3.29
  • Features
    4.13
Ease of Use.
78%vs Avg 82%
Meets Requirements
78%vs Avg 82%
List View

Chart View

Compare solutions using a Magic Quadrant

BestCostWorst
WorstFeaturesBest

Grid View

Compare solutions using Grid View

Solution NameWH Score
Ameyo4.42
Gladly4.00
envision3.99
Evolve IP Call Center3.92

We've created some lists that we think will help you find the ideal software solution. The selections are grouped by different criteria like Best Overall, Top Reviews and Best Features.

Best overall performers

Solutions with best overall rates.

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Gladly
Score:5.00
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Ameyo
Score:4.63
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CyTrack CyCC
Score:3.71
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ICTBroadcast
Score:3.22
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Bright Pattern
Score:2.97
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CallRail
Score:2.55

Top reviews

Solutions with most positive reviews.

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Ameyo
Score:100%
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CyTrack CyCC
Score:100%
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ICTBroadcast
Score:100%
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Gladly
Score:100%
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CallRail
Score:94%

Best features

Solutions with the highest features scores, as rated by our team.

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Gladly
Score:100%
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Sharpen
Score:91%
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Ameyo
Score:85%
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envision
Score:79%
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CXone
Score:67%
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Mitel
Score:59%