RingCentral Contact Center Reviews & Overview

What is RingCentral Contact Center?

RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

You also get hosted PBX cloud services that include auto-receptionist, multi-level IVR (flexible phone menus to support employee calls and self-service access menus). Additional features include user templates, music on hold, extensions, dial by name directory, call monitoring, single sign on, secure VoIP (voice over internet telephony), caller ID, ring out, ring me, desk phones, conference phones, cordless phones, analog adapters, desktop apps, call forwarding, call screening, shared lines, video conferencing, online meetings, audio conferencing, voicemail, voicemail to email, and greetings. Get internet fax, Android and iOS mobility. Get unlimited text, mobile devices, cloud, Google Box, Drop Box Office, and Outlook. You can include Salesforce, Zendesk, and Desk integrations via additional service packages such as those included in the premium and enterprise packages.

Company:RingCentral, Inc.

Categories:Contact Center

Platforms:

Links:App Store, Google Play

RingCentral Contact Center Recent Reviews

Anthony

Reviewed on 11 May 2023

RingCentral: Streamlined Communication and Administration

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

Pros

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities.
It also includes the ability to send text messages.

Cons

Making changes requires accessing the site rather than using the app, which can be inconvenient.

Steve

Reviewed on 11 May 2023

RingCentral: An Efficient and High-Quality Next-Generation Communication System

RingCentral enables more people to have access to a digital communication system, facilitating communication between departments and overcoming previous challenges in network deployment and high costs of connecting isolated departments.

Pros

RingCentral is a step in the right direction, providing efficient communication through cloud-based systems, eliminating the need for analog communication and reducing maintenance costs.
IP communication offers security, reliability, and simplicity.

Cons

The dependence on stable internet connection for IP communication can be a challenge, particularly for small and medium-sized companies with limited bandwidth.

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