RingCentral Contact Center
RingCentral Contact Center
27 reviews
WH Score
8.9

RingCentral Contact Center Overview

What is RingCentral Contact Center?

RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. 

You also get hosted PBX cloud services that include auto-receptionist, multi-level IVR (flexible phone menus to support employee calls and self-service access menus). Additional features include user templates, music on hold, extensions, dial by name directory, call monitoring, single sign on, secure VoIP (voice over internet telephony), caller ID, ring out, ring me, desk phones, conference phones, cordless phones, analog adapters, desktop apps, call forwarding, call screening, shared lines, video conferencing, online meetings, audio conferencing, voicemail, voicemail to email, and greetings. Get internet fax, Android and iOS mobility. Get unlimited text, mobile devices, cloud, Google Box, Drop Box Office, and Outlook. You can include Salesforce, Zendesk, and Desk integrations via additional service packages such as those included in the premium and enterprise packages.


RingCentral Contact Center Awards

2024
All Years
EDITOR'S
CHOICE
Contact Center
2024

Company:RingCentral, Inc.
Categories:Contact Center
Platforms:

RingCentral Contact Center Recent Reviews


D
David
Reviewed on 19 December 2023

RingCentral is a powerful communications platform

RingCentral has turned into my go-to tool for preventing forgetfulness. I can examine our chats at any time, ensuring that I never overlook a job or customer request, because my calls are recorded and connected to Salesforce. It's repeatedly saved my bacon! Salesforce integration isn't always flawless and trainee call access should be enhanced. Every call is recorded by RingCentral for quality control, which gives me insightful information and increases my self-assurance. RingCentral is the solution to your problems if, like me, you're a busy sales representative who is forgetful.

Pros
  • Call logging and recording.
Cons
  • Salesforce integration has bugs.

D
Doreen
Reviewed on 13 December 2023

Worth considering, but not necessarily the leader.

RingCentral's click-to-call feature from Salesforce was a productivity boon, but the unceasing technical issues made it an excruciating experience. Setup proved to be a headache, and "fixes" frequently caused more damage than they repaired. Call logging turned into a nightmare of double entry, and updates brought in new bugs like clockwork. Help was helpful but frequently ineffective.

Pros
  • Click to call, Salesforce integration, easy to use, voice messages, call access via smartphone.
Cons
  • Complicated setup and configuration process, support staff not knowledgable, inconsistent app usage, software has bugs.

RingCentral Contact Center Pricing


Essentials
Contact Us
RingCentral Contact Center Pricing Details

RingCentral Contact Center Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Click-to-Call
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Preview Dialing
  • Progressive Dialing
  • Predictive Dialing
  • Concurrent Call Sessions
  • Call Path
  • Call Flow
  • Call Lists
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Team-Based Routing
  • Omnichannel Routing
RingCentral Contact Center Features Details

RingCentral Contact Center Media


Videos

RingCentral Contact Center Wheelhouse Score

8.9
What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

RingCentral Contact Center Scores

  • Ease of Use
    9
  • Meets Requirements
    8.2
  • Learning Curve
    7.7
  • Quality of Support
    9.3
  • Ease of Admin
    7.4

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