13 reviews
WH Score

LiveVox Overview

What is LiveVox?

Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and productivity increases.

Livevox advantages include:

  • Centralized, easily accessible contact center tools and applications
  • Focused unification for Contact Center, Unified Communications (UC), and CRM
  • Simplified data approach and configuration control 
  • Pre-integrated AI capabilities and automations
  • Lowered cost of ownership and long-term cost-savings
  • Improved customer experience and ease of use
  • Platform security complete with risk mitigation tools

What is Livevox Used For?

Livevox can be used to maximize your contact center with easy access to all of the customer experience tools, applications, and workflows that your agents need each day in one centralized, easily accessible platform. 

Livevox also includes built-in CRM tools that are designed to support excellent customer interactions and productive operations across your support teams.

What Features Does Livevox Offer?

All LiveVox products and features are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

LiveVox offers top contact center features such as:

  • Unified Contact Center & PBX Platform
  • Omnichannel Communications
  • Unified Customer Conversions
  • Email, Webchat, and SMS
  • Ticketing
  • Multichannel Chatbots
  • Virtual Agents
  • Pre-Integrated AI Capabilities
  • Speech Anaytics
  • Two-Way Messaging
  • Outbound Campaigns
  • Comprehensive Risk Management & Mitigation

How Much Does Livevox Cost?

Livevox provides demos and consultations to help you understand their complete feature offering and create a CX platform that fits your needs.

The pricing for Livevox will depend on which tools and apps you want to incorporate and can be scaled to protect systems and devices depending on your company size and needs. 

Company:LiveVox, Inc.
Categories:Contact Center

LiveVox Recent Reviews

Reviewed on 2 October 2023

Streamlining Analytics

For anyone looking to delve into detailed analytics with their team, I highly recommend LiveVox. Take the time to explore all its features, and you'll find it to be an invaluable tool.

  • Allows you to effortlessly create reports on any topic you can think of.
  • None.

Reviewed on 21 September 2023

Exceptional Contact Center Solution

Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.

  • From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
  • None.

LiveVox Pricing

LiveVox: Omnichannel Communications
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LiveVox Pricing Details

LiveVox Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
Call Routing Types
  • Event-Driven Routing
LiveVox Features Details

LiveVox Media


LiveVox Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.4

LiveVox Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Ease of Admin

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