LiveVox
LiveVox
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WH Score
9.9
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LiveVox Reviews & Overview

What is LiveVox?

Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and productivity increases.

Livevox advantages include:

  • Centralized, easily accessible contact center tools and applications
  • Focused unification for Contact Center, Unified Communications (UC), and CRM
  • Simplified data approach and configuration control 
  • Pre-integrated AI capabilities and automations
  • Lowered cost of ownership and long-term cost-savings
  • Improved customer experience and ease of use
  • Platform security complete with risk mitigation tools

What is Livevox Used For?

Livevox can be used to maximize your contact center with easy access to all of the customer experience tools, applications, and workflows that your agents need each day in one centralized, easily accessible platform. 

Livevox also includes built-in CRM tools that are designed to support excellent customer interactions and productive operations across your support teams.

What Features Does Livevox Offer?

All LiveVox products and features are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

LiveVox offers top contact center features such as:

  • Unified Contact Center & PBX Platform
  • Omnichannel Communications
  • Unified Customer Conversions
  • Email, Webchat, and SMS
  • Ticketing
  • Multichannel Chatbots
  • Virtual Agents
  • Pre-Integrated AI Capabilities
  • Speech Anaytics
  • Two-Way Messaging
  • Outbound Campaigns
  • Comprehensive Risk Management & Mitigation

How Much Does Livevox Cost?

Livevox provides demos and consultations to help you understand their complete feature offering and create a CX platform that fits your needs.

The pricing for Livevox will depend on which tools and apps you want to incorporate and can be scaled to protect systems and devices depending on your company size and needs. 


Company:LiveVox, Inc.
Categories:Contact Center
Platforms:

LiveVox Pricing


LiveVox: Omnichannel Communications
N/A
per user / per month
LiveVox Pricing Details

LiveVox Key Features


Support Features
  • 24/7 Support
Reporting & Analytics
  • Call Recording
  • Scoring
  • Voice Analytics
  • Interaction Analytics
  • Customer Surveys
  • Quality Monitoring
  • Real-Time Dashboards
  • Omnichannel Analytics
Inbound Communications
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
Channels Supported
  • Voice
  • SMS
  • Email
  • Live Chat
  • Social Media
Outbound Communications
  • Campaign Management
Integrations
  • APIs
Security/Compliance
  • Encryption
  • SOC2
  • Active Failover
  • HIPAA
  • PCI DSS
  • FISMA
  • FedRAMP
  • Consent Management
Contact Center Types
  • Outbound
  • Inbound
  • Omnichannel
Automations and AI
  • Natural Language Processing (NLP)
  • Chatbots
  • Automatic Routing
Workforce Optimization
  • Customer Relationship Management (CRM)
  • eLearning Tools
  • Performance Management
  • Agent Management
  • Task Management
LiveVox Features Details

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