Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and productivity increases.
Livevox advantages include:
Livevox can be used to maximize your contact center with easy access to all of the customer experience tools, applications, and workflows that your agents need each day in one centralized, easily accessible platform.
Livevox also includes built-in CRM tools that are designed to support excellent customer interactions and productive operations across your support teams.
All LiveVox products and features are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
LiveVox offers top contact center features such as:
Livevox provides demos and consultations to help you understand their complete feature offering and create a CX platform that fits your needs.
The pricing for Livevox will depend on which tools and apps you want to incorporate and can be scaled to protect systems and devices depending on your company size and needs.
The incredibly simple reporting process is a major improvement over the cumbersome CDR system. Although there is still a lot of customizing that might be done, the time savings in producing those reports is already astounding.
For anyone looking to delve into detailed analytics with their team, I highly recommend LiveVox. Take the time to explore all its features, and you'll find it to be an invaluable tool.
The Average Wheelhouse score for the Contact Center category is 7.7
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