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WH Score

LiveVox Reviews & Overview

What is LiveVox?

Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and productivity increases.

Livevox advantages include:

  • Centralized, easily accessible contact center tools and applications
  • Focused unification for Contact Center, Unified Communications (UC), and CRM
  • Simplified data approach and configuration control 
  • Pre-integrated AI capabilities and automations
  • Lowered cost of ownership and long-term cost-savings
  • Improved customer experience and ease of use
  • Platform security complete with risk mitigation tools

What is Livevox Used For?

Livevox can be used to maximize your contact center with easy access to all of the customer experience tools, applications, and workflows that your agents need each day in one centralized, easily accessible platform. 

Livevox also includes built-in CRM tools that are designed to support excellent customer interactions and productive operations across your support teams.

What Features Does Livevox Offer?

All LiveVox products and features are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

LiveVox offers top contact center features such as:

  • Unified Contact Center & PBX Platform
  • Omnichannel Communications
  • Unified Customer Conversions
  • Email, Webchat, and SMS
  • Ticketing
  • Multichannel Chatbots
  • Virtual Agents
  • Pre-Integrated AI Capabilities
  • Speech Anaytics
  • Two-Way Messaging
  • Outbound Campaigns
  • Comprehensive Risk Management & Mitigation

How Much Does Livevox Cost?

Livevox provides demos and consultations to help you understand their complete feature offering and create a CX platform that fits your needs.

The pricing for Livevox will depend on which tools and apps you want to incorporate and can be scaled to protect systems and devices depending on your company size and needs. 

Company:LiveVox, Inc.
Categories:Contact Center

LiveVox Pricing

LiveVox: Omnichannel Communications
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LiveVox Pricing Details

LiveVox Key Features

Reporting & Analytics
  • Surveys/Questionnaires/Polls
  • Campaign Monitoring
  • Quality Monitoring
  • Voice Analytics
  • Dashboard
  • Performance Evaluations
  • Agent Management
Third-Party Integrations
  • Whatsapp
Compliance Accreditations
  • PCI
  • FedRAMP
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Auto Attendant
  • IVR
Customer Relationship Management (CRM)
  • Customer Profiling
Governance, Risk, & Compliance (GRC)
  • Consent/Preference Management
Drag-and-Drop Builders/Designers
  • Campaign Builder
Chat/IM Management
  • Chatbots
Automation Technologies
  • Artificial Intelligence (AI)
  • Natural Language Processing (NLP)
  • Encryption
Integration Options
  • APIs
Phone Systems
  • Outbound Calling
  • Inbound Calling
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Virtual Assistant
Call Routing Types
  • Event-Driven Routing
LiveVox Features Details

LiveVox Media


LiveVox Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

  • Meets Requirements
  • Ease of Admin

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