Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations. All Sangoma users have complete access to the system features. Users can leverage unified communication and have access to multiple features such as click to call, presence, instant messaging and many others.
The Sangoma Mobile app grants employees access to PBX features through mobile devices. The solution is particularly useful for contact centers, as it offers call queuing, Interactive Voice Response (IVR), and other similar features. In addition, Sangoma provides an SIP trunking facility for businesses that need to connect calls using the traditional phone network. It also allows businesses to utilize third-party SIP trunks along with Sangoma.
The solution greatly improves productivity and is easy to use because of its intuitive GUI.
We are using the product for our traditional phone lines as well as our Zoom communication needs."
The Monitoring and analytics features of Nextiva help manage the team and track call times.
The Average Wheelhouse score for the Phone Systems category is 8.2
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