In our comparison of Salesforce Service Cloud vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
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In our rating and review comparison of Salesforce Service Cloud vs. Zoho Desk, Zoho Desk has 18 user reviews and Salesforce Service Cloud has 37. The average star rating for Zoho Desk is 4.61 while Salesforce Service Cloud has an average rating of 4.54. Zoho Desk has more positive reviews than Salesforce Service Cloud. Comparing Salesforce Service Cloud vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
Salesforce Service Cloud vs. Zoho Desk both offer a strong set of features and functionality including Help Desk Features, Systems/Administrative, Call Management & Administration, Identity and Access Management (IAM), Reporting & Analytics, Workflow Automation, Supported Technologies, Supported Channels, File Management, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Course Management, After-Sales Service, Chat/IM Management. In our feature comparison of Salesforce Service Cloud vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than Salesforce Service Cloud.
In our pricing comparison of Salesforce Service Cloud vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of Salesforce Service Cloud vs. Zoho Desk shows that Zoho Desk scores higher in usability for quality of support. Salesforce Service Cloud scores higher in ease of use, meets requirements, learning curve, setup & support, ease of admin, but Zoho Desk has the best scores overall for system usability.
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