Nextiva Reviews, Features & Pricing 2021 - Wheelhouse

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Nextiva offers customers a large variety of phone services connecting businesses large and small throughout the world. Enjoy monthly packages like the Business VoIP plan for one low fee of $19.95 or take advantage of their PBX/SIP Trunking services for a low $14.95 monthly cost. It is never too late to get a quote on Nextiva’s call center options, to improve customer service levels as you increase sales and customer retention rates. Nextiva offers Unified Communications that include Cloud based VoIP services, allowing for flexible mobility in day-to-day operations.

Obtain all the products and services you need to run a highly communicative company while keeping upgrades and maintenances in the provider’s capable hands. You can take advantage of plans based on your business size and needs. Choose a Cloud PBX (private based exchange - that transitions internal phone lines to outside lines), free number porting, advanced call management, unlimited calling, free local number, free toll free number, voicemail to email, unlimited virtual faxing, shared call appearance, HD music on hold and add voicemail to text for only $2.95/line per month. These are all basic options included in any monthly plan, while additional options like Conference Bridge and mobile applications are available for a slightly higher monthly cost.  There are additional packages with even more benefits available.

Nextiva not only offers its customers sip trunking and PBX phone systems but also the best VoIP (voice over internet protocol) for business needs. You can also obtain some of the best office phone systems on the market. Choose from Cisco, Panasonic, Polycom, or Yealink products and services right through your Nextiva provider. You can also take advantage of Nextiva VoIP app features that provide instant messaging services, voice calling, video collaboration technologies, chat rooms, directories, call controls and cloud syncing services. No matter what your communication needs are, they can be met with Nextiva’s optional package plans. 

Excellent
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/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Average
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/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
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Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Nextiva Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
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Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Chad
  • The desk phones are easy to register and the client support is really good.

  • It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.

  • There are issues with the software.

  • For example, the text messages may arrive multiple times or many all together.

  • Additionally, texts with pictures cannot be sent.

  • Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.

Top Favorable Review
Rachel
  • We are most pleased with the outcome of utilizing this system even though it was more expensive than the previous client service system we were using.

  • Some special functions of this system such as Wiki feature have improved our ability to solve customer problems due to enhanced flow of information.

  • It's easy to use functionality also make it a better choice than many of its competitors when it comes to client relationship management.

Top Critical Review

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