66 reviews
WH Score

Nextiva Overview

What is Nextiva?

Nextiva is a cloud-based VoIP (Voice over Internet Protocol) software for businesses of all sizes. The Nextiva platform offers advanced communication and collaboration tools, such as voice and video calls, messaging and conferencing. With Nextiva, businesses can easily communicate and collaborate with employees, customers, and partners from anywhere in the world using any device.   

What is Nextiva Used For?

Nextiva is used for a variety of business communication and collaboration needs. It offers a comprehensive suite of tools that streamline communication and increase productivity. With Nextiva, businesses can make voice and video calls, send messages, schedule appointments, and participate in online conferences. Nextiva also offers advanced features like call forwarding, call recording, and call blocking, making it easy to manage incoming calls and ensure that important calls are never missed.

What are the Most Important Nextiva Features?

Some of the most important Nextiva features include:

Voice and Video Calls

Nextiva offers high-quality voice and video calls, making it easy to connect with employees, customers, and partners from anywhere in the world.


Nextiva provides an easy-to-use messaging platform, allowing businesses to send messages, files, and images in real-time.


Nextiva offers online conferencing capabilities, making it easy to collaborate with team members and customers from anywhere in the world.

Call Management

Nextiva provides advanced call management features, such as call forwarding, call recording, and call blocking, helping businesses stay organized and manage incoming calls efficiently.

Mobile Apps

Nextiva provides mobile apps for iOS and Android, allowing businesses to communicate and collaborate on-the-go.

What are the Top Nextiva Benefits?

Nextiva offers a range of benefits, including:

Increased Productivity

Nextiva streamlines communication and collaboration, reducing the time and effort required to communicate and collaborate with team members, customers, and partners.

Cost Savings

Nextiva is a cloud-based solution, meaning that businesses can save money on hardware, software, and IT support costs.


Nextiva can be easily scaled to meet the needs of businesses of all sizes, making it a flexible solution for businesses as they grow.


Nextiva is a reliable solution, offering 99.999% uptime and 24/7 support.

Enhanced Customer Experience

Nextiva provides businesses with advanced communication and collaboration tools, making it easier to connect with customers and provide excellent customer service.

What are the Main Nextiva Competitive Differentiators?

Nextiva stands out from its competitors in many ways, including:

Comprehensive Suite of Tools

Nextiva offers a comprehensive suite of communication and collaboration tools, making it an all-in-one solution for businesses.

User-Friendly Interface

Nextiva provides a user-friendly interface, making it easy for businesses to use and manage the platform.

Affordable Pricing

Nextiva offers competitive pricing, making it an affordable solution for businesses of all sizes.

Reliable Customer Support

Nextiva provides 24/7 customer support, ensuring that businesses can get the help they need when they need it.

Nextiva is a powerful and versatile VoIP software that provides businesses with a comprehensive suite of communication and collaboration tools. With Nextiva, businesses can increase productivity, save money, and enhance the customer experience. With its user-friendly interface, affordable pricing, and reliable customer support, Nextiva is a solution businesses can rely on for all their communication needs.

Nextiva Recent Reviews

Reviewed on 20 November 2023

A Mixed Bag

While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.

  • Their phones arrived preset and the onboarding process was remarkably streamlined
  • Technical support was prompt and effective whenever issues arose.
  • Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through
  • The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.

Reviewed on 14 October 2023

A Breath of Fresh Air

Coming from a frustrating encounter with ATT, which was marred by poor service and a complete lack of attention to detail, our switch to Nextiva was an incredibly positive contrast. With ATT, it was an agonizing ordeal lasting over six months, marked by constant mistakes on their end, just to get the service started. To make matters worse, the features we desired were tucked behind a more expensive package. Nextiva was like a breath of fresh air in comparison.

  • Reliable, Honest, and Quality Service.
  • Some aspects required manual configuration that could have been streamlined by an automatic process

Nextiva Pricing

per user / per month
Nextiva Pricing Details

Nextiva Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Phone Rentals
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Assign
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Shared Lines
  • Ring Groups
  • Auto Attendant
  • Number Porting
  • Call Flow
  • Music on Hold
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • CX Analytics
  • Sentiment Analysis
  • Device Analytics
Nextiva Features Details

Nextiva Media


Nextiva Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Nextiva Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

Best WH Scored Nextiva Alternatives

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

The right software for your business

Get your personalized recommendations now.