ServiceDesk Plus Reviews & Overview

What is ServiceDesk Plus?

ServiceDesk Plus is a comprehensive help desk software solution developed by ManageEngine, a division of Zoho Corporation. It is an IT Service Management (ITSM) software that helps organizations of all sizes manage their IT assets, incidents, problems, changes, and knowledge base. One of the key features of ServiceDesk Plus is its incident management capabilities. This helps reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Using ServiceDesk Plus, each of the tickets is processed through a single system, giving you deeper insight into technical issues. Additionally, these advancements can reduce disruption and give your business skills that will help IT staff, clients, and stakeholders.

In its entirety, ServiceDesk Plus is a robust and adaptable ITSM tool that can assist businesses of all sizes in enhancing the quality of their IT services, cutting expenses, and raising customer happiness.

Company:ManageEngine (Owned by Zoho)

Categories:Help Desk Software

Platforms:

Links:App Store, Google Play

ServiceDesk Plus Recent Reviews

Johnathon

Reviewed on 20 April 2023

Best ticketing system

As a team member of a corporate office responsible for supporting over 500 stores, using SD+ helps to organize store issues and questions efficiently. By categorizing issues, questions are directed to the appropriate department, making it easier to keep in contact with the field, and streamlining communication between corporate and the stores."

Pros

The SD+ platform makes it easy to see who last responded to an issue with its green/red icons.

Cons

Occasionally, the system may stall out and take some time to send a message, or an error may occur, which can be resolved by refreshing the page.
However, it is necessary to ensure that the message is saved before refreshing.

Darla

Reviewed on 20 April 2023

Super Helpful!

ManageEngine ServiceDesk Plus is an ideal platform for both small and large organizations. It is especially useful for asset management as it links notes to the appropriate machines and users. You can also set up email alerts to stay informed of any potential issues.

Pros

ServiceDesk Plus is an innovative platform that offers many functions, including the ability to analyze root causes, reduce repeated incidents, and increase productivity.
The Change Management feature is also a highlight, simplifying the approval, planning, and execution of automated workflows.
Another great feature is the ability to create a Self-Service Portal to facilitate requests.

Cons