8 reviews
WH Score

Ameyo Overview

What is Ameyo?

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contact resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.

Company:Drishti Soft Solutions Pvt. Ltd.

Ameyo Recent Reviews

Reviewed on 28 December 2023

Comprehensive Features and 24/7 Customer Support

While the overall experience is positive, the platform could benefit from addressing customization challenges and further enhancing customer support. Organizations should weigh these considerations against the platform's merits.

  • The platform's rich feature set contributes to operational versatility and efficiency
  • The availability of 24/7 customer support ensures continuous assistance, contributing to a positive user experience.
  • The 24/7 customer support (L1 and L2) may fall short in addressing some user concerns, indicating room for improvement.

Reviewed on 25 December 2023

Robust Features and Exceptional Support

The software has established itself as an excellent service with the potential for even greater heights. A commitment to refining UI/UX will undoubtedly elevate the user experience, fostering continued success.

  • Throughout usage, the service demonstrated reliability, with no reported issues affecting its functionality.
  • Considering the software's solid foundation, focusing on refining the UI/UX will undoubtedly enhance user satisfaction and engagement.

Ameyo Pricing

Ameyo Cloud Contact Center Solutions
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Ameyo Pricing Details

Ameyo Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Ring Groups
  • IVR
  • Auto Attendant
  • Voice Assistant
  • Predictive Dialing
  • Number Masking
Call Routing Types
  • Event-Driven Routing
  • Queue-Based Routing
Ameyo Features Details

Ameyo Media


Ameyo Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Ameyo Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Quality of Support
  • Ease of Admin

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