2 reviews
WH Score

Ameyo Reviews & Overview

What is Ameyo?

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contact resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.

Company:Drishti Soft Solutions Pvt. Ltd.

Ameyo Pricing

Ameyo Cloud Contact Center Solutions
per user / per month
Ameyo Pricing Details

Ameyo Key Features

Reporting & Analytics
  • Call Monitoring
  • Call Scoring
  • Sentiment Analysis
  • CX Analytics
  • Dashboard
  • Performance Evaluations
  • Call Log Reports
  • Agent Analytics
  • Agent Management
Third-Party Integrations
  • Whatsapp
  • Freshsales
  • SugarCRM
  • Dynamics 365
Call Management & Administration
  • Number Masking
  • Voice Assistant
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Voicemail to Email
  • Call Back
  • Call Hold
  • Call Queue
  • Ring Groups
  • Call Waiting
  • Caller ID
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Call Queue
  • Caller ID
Customer Relationship Management (CRM)
  • Customer Profiling
Governance, Risk, & Compliance (GRC)
  • Quality Management
Chat/IM Management
  • Chatbots
After-Sales Service
  • Chat Support
  • Product Guide/Manual
  • Training/Tutorial
  • Email Support
  • Forum
  • FAQs
  • Product Guide/Manual
Device Management
  • Bring Your Own Device (BYOD)
Remote Support
  • Screen Sharing
Custom Variables
  • Reporting
  • Greetings
  • Issue Management
  • Ticket Routing
  • Ticket Lifecycle Management
Phone Systems
  • Outbound Calling
  • Inbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
Supported Channels
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Hot Desking
  • Wallboard
Conferencing Capabilities
  • Video Conferencing
  • Webinars
  • Audio Conferencing
Call Routing Types
  • Queue-Based Routing
  • Event-Driven Routing
Course Management
  • Course Library
Ameyo Features Details

Ameyo Media


Ameyo Reviews

Pros & Cons Preview
  • The product offers the basic features for what it is built.
  • If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
  • They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs.
  • The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution.
  • However, that really didn’t happen.
  • The support is okay, but not the greatest.
  • They do take time to respond and cannot handle many complaints at a time.

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