Ameyo Reviews & Overview

What is Ameyo?

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contact resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.

Company:Drishti Soft Solutions Pvt. Ltd.

Categories:Contact Center, Help Desk Software

Platforms:

Links:App Store, Google Play

Ameyo Recent Reviews

Rodney

Reviewed on 8 December 2019

Isn’t exactly what we were promised

General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.

Pros

The product offers the basic features for what it is built.
If you are told that it does a lot more, maybe you ought to confirm before starting to use it.

Cons

They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs.
The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution.
However, that really didn’t happen.
The support is okay, but not the greatest.
They do take time to respond and cannot handle many complaints at a time.

Jennifer

Reviewed on 10 October 2019

Helps me be more efficient and productive

Although not perfect, this program has definitely helped us be more efficient with our works and provide better quality services to our customers.

Pros

There are many things to love about this product.
But one of its most significant advantages is that it helps the entire workforce of our team.
This program also can receive calls quickly and review them after.
It also helps our call centre agents to track their time and make sure everything is accurate.

Cons

There have been times when the customer’s profile won’t show up automatically on the screen even if they already called you.
The system also lags whenever call-queueing starts.

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