High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contact resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.
Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.
Optimization of Services
Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:
- IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
- Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
- CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.