27 reviews
WH Score

Mitel Overview

What is Mitel?

Mitel is a leading provider of communications software for businesses of all sizes. Their software is designed to help companies improve their internal and external communications, increase productivity, and streamline their operations. One of the critical features of Mitel software is its flexibility. The platform can be customized to fit the specific needs of any organization, with options for on-premise, cloud-based, or hybrid deployment. Companies can choose the solution best suits their budget, technical capabilities, and communication requirements.

Another key feature of Mitel software is its scalability. The platform is designed to grow with your business, so you can easily add users and features as your company expands. This makes it a great choice for businesses looking to expand in the future. Mitel also offers a range of features to improve communication and collaboration within your organization. These include advanced call routing, voicemail, conferencing capabilities, and integrated instant messaging and presence. Mitel offers a range of mobile apps that allow users to stay connected and productive even on the go.

Mitel pricing is flexible and tailored to the needs of your business, whether you're a small start-up or a large enterprise. The company offers several pricing plans, including per-user, per-month options, and custom pricing for larger organizations. In terms of Mitel reviews, the company has an overall positive reputation in the market, with customers praising its reliability, scalability, and ease of use. Many businesses have found that Mitel software has helped them improve their internal and external communications, increase productivity, and streamline their operations.

Mitel is a great choice for businesses looking for flexible, scalable, and feature-rich communications software. With its range of features, flexible pricing options, and positive customer reviews, Mitel is a reliable and effective solution for companies of all sizes.

Company:Mitel Networks Corp.

Mitel Recent Reviews

Reviewed on 30 October 2023

Features Disrupted by Connectivity and Support Woes

If you're considering Nextiva, be cautious. While they market appealing features and support, the reality has proven to be quite different. The persistent connectivity problems and inadequate support can have a significant impact on your business operations. Do your research and evaluate the pros and cons thoroughly before making a decision.

  • Unfortunately, the reality has not lived up to the expectation, with frequent connectivity issues and support that falls short of resolving our concerns.
  • Connectivity and Support Concerns.

Reviewed on 21 October 2023

Technologically Up-to-Date Communication Solution

Over the span of 10 years, my experience with Shoretel/Mitel products has been consistently positive. From the moment of implementation, I've been using the same phone, which speaks to the sturdy and well-crafted nature of these devices.

  • Durable and Reliable Hardware.
  • My initial interaction with the sales representative left something to be desired.

Mitel Pricing

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Mitel Pricing Details

Mitel Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Operator
  • IVR
  • Auto Attendant
  • Predictive Dialing
  • Number Porting
  • Do Not Call (DNC) List
  • Call Flow
Call Routing Types
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Omnichannel Routing
Mitel Features Details

Mitel Media


Mitel Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Mitel Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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