Avaya UCaaS
Avaya UCaaS
23 reviews
WH Score

Avaya UCaaS Overview

What is Avaya UCaaS?

With a bedrock of experience and the continuously trained expertise of system specialists, Avaya develops optimum, tailor-made and cutting-edge communication solutions to support and optimize business processes for industries of all kinds. 

Avaya Phone System improves the efficiency of cooperation and encouragesthe formation of healthy relationships between employees, business partners, and customers, all while reducing transportation costs.

Avaya offers a wide range of desktop phones - IP-phones, digital, analog, and wireless telephones, and phones supporting the SIP protocol. Avaya phones use the patented technology of Avaya OmniSound that provides an excellent quality of communication at any group meeting.

Avaya phone conferencing is easy to use thanks to advanced features that enhance productivity. These phones are easy to install and can connect to your network. The phone system features include:

  • Universal solution: Provides support for third-party systems for rooms, mobile devices, tablets and desktop computers, and a variety of opportunities to work together from almost any device, both in the workplace and on the road.
  • Ease of use: Start working with any employee from any location by connecting to virtually any network with just one click!
  • Reasonable price for medium-sized enterprises
  • IP Office: Unified Communications provide communication and collaboration in real time throughout the organization.
  • Integrated management for conferences simplifies and accelerates the setup and administration of conferences.
  • Wireless handsets with IP technology and DECT
  • Wireless connections and functions, including conference calls and access to corporate telephone directories, help user productivity, even during the movement of the subscriber around the premises.

Avaya is constantly introducing innovations in unified communications and is developing a portfolio of Engagement Solutions.

Avaya solutions can help with the optimization of communications for development and modernization of existing systems, improving employee productivity, and the creation of new competitive applications that provide growth and development.

Avaya UCaaS Awards

All Years
Avaya UCaaS - Editors Choice 2024


Avaya UCaaS Recent Reviews

Reviewed on 11 December 2023

Seamless Interface

The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.

  • Easy-to-use interface complemented by readily available documentation.
  • A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

Reviewed on 10 November 2023

Seamless Remote Communication with Telecom Limitations

The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.

  • The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
  • The product does not work with any telecom provider, limiting its compatibility.

Avaya UCaaS Pricing

Avaya UCaaS
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Avaya UCaaS Pricing Details

Avaya UCaaS Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Speed Dialing
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
  • Call Flow
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Last Agent Routing
Avaya UCaaS Features Details

Avaya UCaaS Media


Avaya UCaaS Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Avaya UCaaS Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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