Avaya UCaaS
Avaya UCaaS
16 reviews
WH Score

Avaya UCaaS Reviews & Overview

What is Avaya UCaaS?

With a bedrock of experience and the continuously trained expertise of system specialists, Avaya develops optimum, tailor-made and cutting-edge communication solutions to support and optimize business processes for industries of all kinds.

Avaya Phone System improves the efficiency of cooperation and encouragesthe formation of healthy relationships between employees, business partners, and customers, all while reducing transportation costs.

Avaya offers a wide range of desktop phones - IP-phones, digital, analog, and wireless telephones, and phones supporting the SIP protocol. Avaya phones use the patented technology of Avaya OmniSound that provides an excellent quality of communication at any group meeting.

Avaya phone conferencing is easy to use thanks to advanced features that enhance productivity. These phones are easy to install and can connect to your network. The phone system features include:

  • Universal solution: Provides support for third-party systems for rooms, mobile devices, tablets and desktop computers, and a variety of opportunities to work together from almost any device, both in the workplace and on the road.
  • Ease of use: Start working with any employee from any location by connecting to virtually any network with just one click!
  • Reasonable price for medium-sized enterprises
  • IP Office: Unified Communications provide communication and collaboration in real time throughout the organization.
  • Integrated management for conferences simplifies and accelerates the setup and administration of conferences.
  • Wireless handsets with IP technology and DECT
  • Wireless connections and functions, including conference calls and access to corporate telephone directories, help user productivity, even during the movement of the subscriber around the premises.

Avaya is constantly introducing innovations in unified communications and is developing a portfolio of Engagement Solutions.

Avaya solutions can help with the optimization of communications for development and modernization of existing systems, improving employee productivity, and the creation of new competitive applications that provide growth and development.


Avaya UCaaS Pricing

Avaya UCaaS
per user / per month
Avaya UCaaS Pricing Details

Avaya UCaaS Key Features

Reporting & Analytics
  • Call Analytics
  • Directory Management
Third-Party Integrations
  • Dynamics 365
  • Zendesk
  • NetSuite
  • SugarCRM
  • eAgent
  • Act!
  • Salesforce
  • Dynamics 365
Call Management & Administration
  • Number Porting
  • Find Me/Follow Me
  • Number Black/White List
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Call Hold
  • Call Queue
  • Emergency Calling
  • Call Waiting
  • Caller ID
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Call Transfer
  • Call Hold
  • Call Queue
  • Emergency Calling
  • Auto Attendant
Language & Speech
  • Speech-to-Text
Chat/IM Management
  • Group Chat
After-Sales Service
  • Self-Service Tools
  • Chat Support
  • Training/Tutorial
  • Phone Support
  • Email Support
  • Forum
  • Product Guide/Manual
Custom Variables
  • Forms
  • Greetings
Phone Systems
  • IP Fax
  • Softphone
  • Toll-Free Numbers
  • Paging
  • International Calling
  • PBX
  • Softphone
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
Microsoft 365
  • Microsoft Outlook
Supported Devices/Hardware
  • Business Phones
Call Routing Types
  • Event-Driven Routing
  • Last Agent Routing
  • Data-Driven Routing
Avaya UCaaS Features Details

Avaya UCaaS Media


Avaya UCaaS Reviews

Pros & Cons Preview
  • It has a nice functioning “soft phone”.
  • Calling others in the company is simple as it is tapped into your organization directory.
  • Adding contacts is possible and it has nice call quality despite its slight disperse.
  • Other than noise-filled calls due to static, the system did not work well and the network part of it almost never worked.

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