Salesforce Service Cloud
Salesforce Service Cloud
37 reviews
WH Score

Top Salesforce Service Cloud Features

What are the Best Salesforce Service Cloud Features?

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)
  • Concurrent Call Sessions
  • Instant Response
Call Routing Types
  • Omnichannel Routing
Customer Relationship Management (CRM) Features
  • Case Management
  • Account Management
Lead Management
  • Lead Generation
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
Chat/IM Management
  • Chatbots
Reporting & Analytics
  • Call Log Reports
  • Progress Reports
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Lead and Opportunity Tracking
  • Call Monitoring
  • Call Scoring
  • Call Summary
Customizable Items
  • Custom Reports
Document Management
  • File Sharing
  • File Transfers
Drag-and-Drop Builders/Designers
  • Workflow Builder
Workflow Automation
  • Multi-Level Approval Workflows
  • Storage
  • Work Offline
  • Sandbox
Data Management
  • Database Maintenance
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
Governance, Risk, & Compliance (GRC)
  • Quality Management
Integration Options
  • APIs
  • Computer Telephony Integration (CTI)
Third-Party Integrations
  • Salesforce
Microsoft 365
  • Microsoft Outlook
Google Workspace
  • Gmail
Content Management System (CMS) Features
  • Knowledge Management
Learning Management System (LMS) Features
  • Examination Management
Course Management
  • Course Library
After-Sales Service
  • Phone Support
  • Chat Support
  • Help Center
  • Training/Tutorial
  • Product Guide/Manual
  • Advisory Services
Project Management Features
  • Workflow Management

Salesforce Service Cloud Top Features Related Review

Reviewed on 7 November 2019

Reliable but takes some time to learn it all

The software’s range of tools puzzled our team. Nonetheless, the long period it took to serve us was amazing. It is a great time and space saver. Its optimization could be better though.

  • The interface is interesting, it is inexpensive in terms of usage, and the tech service is top class.
  • A rather puzzling range of tools, its performance is horrible, and the optimization is incredibly terrible.

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