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Freshdesk Reviews & Overview

What is Freshdesk?

Freshdesk unifies contact center capabilities with the expertise and knowledge of help desks, giving consumers the benefit of having all their solutions in one place. A powerful, comprehensive ticketing system keeps all active agents aware of what others are doing to increase productivity and avoid unnecessary duplication of work. Shared inboxes promote active coordination between teams that leverage unique individual perspectives and experiences to deliver the fastest resolution possible to consumer challenges and concerns. With extensive multilingual support and options for accommodating multiple time zones and business hours, Freshdesk is the network of choice for companies with global operations.    

Enhance Productivity through Gamification

Empower and motivate support reps to deliver great service with a revolutionary new gamification system that uses game mechanics to spice up and incentivize daily office activities with achievements and rankings that can be easily use to base real goals and rewards on. Employees are more motivated and productive when they are having fun, and nothing can improve morale achieving a big ‘win’ for the day that is represented a piece of hard data. With Freshdesk Arcade, agents can be leveraged to work on specific goals tailored by the present needs of business and management.

Countless Integrations

FreshDesk is a highly adaptable and flexible service that is made to be compatible with a wide range of existing third party applications that assist and enhance business processes. Freshdesk easily synergizes with:

  • Ameyo
  • Google Apps
  • Bigcommerce
  • Google Calendar
  • ChargeDesk
  • Dropbox
  • Facebook
  • Localize
  • And much, much more

Putting Customers First

Freshdesk systems support over 50,000+ customers in multiple industries, working in companies both large and small. High-profile brands such as Cisco, 3M, Unicef, and Honda trust them with their business thanks to a stellar network of customer support and efficient design. Their free trial allows anyone to see for themselves. 

Company:Freshdesk Inc.
Categories:Contact Center

Freshdesk Pricing

per user / per month
Freshdesk Pricing Details

Freshdesk Key Features

Reporting & Analytics
  • Interaction Analytics
  • Real-Time Dashboards
  • Omnichannel Analytics
Channels Supported
  • SMS
  • Email
Outbound Communications
  • Multiple Initiative Management
  • TeamSupport
  • Call Analytics
  • APIs
System Management
  • Sandboxing
  • RBAC (Role Based Access Control)
  • Secure Socket Layer (SSL) Connections
  • PCI Level 1
Contact Center Types
  • Omnichannel
Core Features
  • Multilingual Knowledge Base
  • HelpDesk Tools
  • Social Media Integrations
  • Custom Emails
Automations and AI
  • Intelligent IVR
  • Chatbots
  • Voicebots
  • Omni-Channel Routing
  • Event-Driven Routing
  • Automatic Routing
  • AI-Driven Routing
Workforce Optimization
  • Collision Detection
  • Agent Management
  • Customized Workflows
After-Sales Service
  • Knowledge Base
  • Support Tickets
  • Customer Portal
  • Email Support
Freshdesk Features Details

Freshdesk Media


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