10 reviews
WH Score

Freshdesk Overview

What is Freshdesk?

Freshdesk unifies contact center capabilities with the expertise and knowledge of help desks, giving consumers the benefit of having all their solutions in one place. A powerful, comprehensive ticketing system keeps all active agents aware of what others are doing to increase productivity and avoid unnecessary duplication of work. Shared inboxes promote active coordination between teams that leverage unique individual perspectives and experiences to deliver the fastest resolution possible to consumer challenges and concerns. With extensive multilingual support and options for accommodating multiple time zones and business hours, Freshdesk is the network of choice for companies with global operations.    

Enhance Productivity through Gamification

Empower and motivate support reps to deliver great service with a revolutionary new gamification system that uses game mechanics to spice up and incentivize daily office activities with achievements and rankings that can be easily use to base real goals and rewards on. Employees are more motivated and productive when they are having fun, and nothing can improve morale achieving a big ‘win’ for the day that is represented a piece of hard data. With Freshdesk Arcade, agents can be leveraged to work on specific goals tailored by the present needs of business and management.

Countless Integrations

FreshDesk is a highly adaptable and flexible service that is made to be compatible with a wide range of existing third party applications that assist and enhance business processes. Freshdesk easily synergizes with:

  • Ameyo
  • Google Apps
  • Bigcommerce
  • Google Calendar
  • ChargeDesk
  • Dropbox
  • Facebook
  • Localize
  • And much, much more

Putting Customers First

Freshdesk systems support over 50,000+ customers in multiple industries, working in companies both large and small. High-profile brands such as Cisco, 3M, Unicef, and Honda trust them with their business thanks to a stellar network of customer support and efficient design. Their free trial allows anyone to see for themselves. 

Company:Freshdesk Inc.

Freshdesk Recent Reviews

Reviewed on 13 September 2023

Enhancing Customer Experience and Integration Capabilities

Notably, as our sales volume has increased, Freshdesk has adeptly handled the growing ticket load while maintaining exceptional performance.

  • Seamless integrations and developer tools provide valuable versatility for our operations
  • Remarkable user experience
  • Exporting data is a bit challenging, as it restricts us to either exporting limited data on numerous tickets or extensive data on only a few tickets

Reviewed on 24 April 2023

Totally changed how we work

We had encountered difficulties with managing our workload from an email inbox, but this product has effectively addressed those issues and provided us with numerous benefits.

  • The aspect that I find most attractive is its ease of use and the way it has enabled us to modify our entire approach to work and workload management.
  • None.

Freshdesk Pricing

per user / per month
Freshdesk Pricing Details

Freshdesk Key Features

Phone System Features
  • Toll-Free Numbers
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Call Hold
  • Call Queue
  • Call Barge
  • Voicemail
  • IVR
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
Call Routing Types
  • Event-Driven Routing
  • Omnichannel Routing
Freshdesk Features Details

Freshdesk Media


Freshdesk Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Freshdesk Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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