Freshdesk unifies contact center capabilities with the expertise and knowledge of help desks, giving consumers the benefit of having all their solutions in one place. A powerful, comprehensive ticketing system keeps all active agents aware of what others are doing to increase productivity and avoid unnecessary duplication of work. Shared inboxes promote active coordination between teams that leverage unique individual perspectives and experiences to deliver the fastest resolution possible to consumer challenges and concerns. With extensive multilingual support and options for accommodating multiple time zones and business hours, Freshdesk is the network of choice for companies with global operations.
Enhance Productivity through Gamification
Empower and motivate support reps to deliver great service with a revolutionary new gamification system that uses game mechanics to spice up and incentivize daily office activities with achievements and rankings that can be easily use to base real goals and rewards on. Employees are more motivated and productive when they are having fun, and nothing can improve morale achieving a big ‘win’ for the day that is represented a piece of hard data. With Freshdesk Arcade, agents can be leveraged to work on specific goals tailored by the present needs of business and management.
Countless Integrations
FreshDesk is a highly adaptable and flexible service that is made to be compatible with a wide range of existing third party applications that assist and enhance business processes. Freshdesk easily synergizes with:
Putting Customers First
Freshdesk systems support over 50,000+ customers in multiple industries, working in companies both large and small. High-profile brands such as Cisco, 3M, Unicef, and Honda trust them with their business thanks to a stellar network of customer support and efficient design. Their free trial allows anyone to see for themselves.
Notably, as our sales volume has increased, Freshdesk has adeptly handled the growing ticket load while maintaining exceptional performance.
We had encountered difficulties with managing our workload from an email inbox, but this product has effectively addressed those issues and provided us with numerous benefits.
The Average Wheelhouse score for the Contact Center category is 7.8
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