Ameyo vs. MSP Manager: Which is Best? - Wheelhouse

Ameyo vs. MSP Manager: Which is Best?

Ameyo vs. MSP Manager Best Overall: MSP Manager

In our comparison of Ameyo vs. MSP Manager, MSP Manager is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Ameyo Quick Info
WH Score:
8.3
Pricing Score:
8.6
Feature Score:
8.6
Usability Score:
7.7
Company Size:Small Business, Mid Market
Platforms:
MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:

Pricing

Ameyo Pricing
Price Range
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* Vendor does not share prices.

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

Features

Ameyo Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
MSP Manager Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening

Pros & Cons

Ameyo Pros & Cons
Pros
  • The product offers the basic features for what it is built
  • If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
Cons
  • Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers
  • Addressing server stability is crucial for uninterrupted operations.
MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Reviews

Ameyo Reviews
Top Favorable Review
R
Rodney
Reviewed on Jul 2, 2021

General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.

The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.

They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.

Top Critical Review
L
Lisa
Reviewed on Jul 2, 2021

Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.

To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.

Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Alternatives

Ameyo Alternatives
MSP Manager Alternatives
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Ameyo vs. MSP Manager: Detailed Comparison

Ameyo vs. MSP Manager Top Ratings & Reviews: MSP Manager

In our rating and review comparison of Ameyo vs. MSP Manager, MSP Manager has 22 user reviews and Ameyo has 8. The average star rating for MSP Manager is 4.22 while Ameyo has an average rating of 3.87. MSP Manager has more positive reviews than Ameyo. Comparing Ameyo vs. MSP Manager reviews, MSP Manager has stronger overall reviews.

Ameyo vs. MSP Manager Best Features & Functionality: Ameyo

Ameyo vs. MSP Manager both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Remote Support Features, Supported Channels, Device Management, Chat/IM Management, Conferencing Capabilities, Reporting & Analytics, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Course Management, After-Sales Service, Report Management. In our feature comparison of Ameyo vs. MSP Manager, Ameyo offers more of the most popular features and tools than MSP Manager.

Ameyo vs. MSP Manager Best Pricing: MSP Manager

In our pricing comparison of Ameyo vs. MSP Manager, MSP Manager's pricing starts at 0/month and is more affordable compared to MSP Manager's starting cost of 0/month.

Ameyo vs. MSP Manager Best Usability: Ameyo

Our comparison of Ameyo vs. MSP Manager shows that Ameyo scores higher in usability for meets requirements, learning curve, quality of support. MSP Manager scores higher in ease of use, setup & support, ease of admin, but Ameyo has the best scores overall for system usability.

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