Top MSP Manager Features

What are the Best MSP Manager Features?

Helpdesk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Ticket Lifecycle Management

Remote Support Features

Screen Sharing
Attended Access
Unattended Access
Remote Session Control
Multi-Agent Sessions
Multi-Session Handling
Session Pausing
Session Continuation
Session Transfer
Session Sharing
Session Shadowing
Screen Locking
Remote Wake
Idle Session Timeout
Reboot and Reconnect
Lock On Disconnect
Prevent System Sleep/Lock/Disconnect
Power Management

Supported Channels

Voice
Chat/IM
SMS
Email

Accounting Features

Invoicing & Billing

File Management

Files Repository
File Sharing
File Transfers
File Attachments

Portal Types

Customer/Client Portal

Collaboration Tools

Notes

Workflow Automation

Ticket Automation

Language & Speech

Speech-to-Text

Customizable Items

Custom Templates
Custom Branding

Reporting & Analytics

Time Tracking
Status Tracking
Dashboard
Admin Reports
Agent Analytics
Case/Ticket Analytics
Session Reports

Recording

Session Recording

Systems/Administrative

Storage
Bulk Actions
Agent Console
Agent Management
Administrator Console
Administrator Management
Centralized Console
Remote Monitoring & Management (RMM)

Third-Party Integrations

QuickBooks
Xero

MSP Manager Top Features Related Review

Claud

Reviewed on 1 January 2020

SolarWinds Web Help Desk Review

Pros

When installed correctly, this service is extremely helpful
Maintaining track of the equipment managed by my department is much easier.

Cons

Navigating this services’ ticketing system is quite hard.

View All MSP Manager Reviews

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