Top Ameyo Features

What are the Best Ameyo Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Numbers
Toll-Free Numbers
Toll-Free Minutes

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Ring Groups
IVR
Auto Attendant
Voice Assistant
Predictive Dialing
Number Masking

Call Routing Types

Event-Driven Routing
Queue-Based Routing

Helpdesk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Sharing
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
SMS
Social Media

Device Management

Bring Your Own Device (BYOD)

Chat/IM Management

Chatbots

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Webinars

Reporting & Analytics

Call Log Reports
Status Tracking
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Agent Analytics
Case/Ticket Analytics
Call Monitoring
Call Scoring

Customizable Items

Custom Greetings
Custom Reports

Collaboration Tools

Wallboard
Hot Desking

Drag-and-Drop Builders/Designers

Call Flow Designer
Report Builder

Workflow Automation

Ticket Automation
Call Handling Rules

Systems/Administrative

Agent Console
Agent Management
Administrator Console
Centralized Console

Governance, Risk, & Compliance (GRC)

Quality Management

Third-Party Integrations

WhatsApp
SugarCRM
Freshsales
Dynamics 365

Course Management

Course Library

After-Sales Service

Email Support
Chat Support
FAQs
Forum
Training/Tutorial
Product Guide/Manual

Report Management

Report Filters
Report Sharing
Report Publishing

Ameyo Top Features Related Review

Jennifer

Reviewed on 10 October 2019

Helps me be more efficient and productive

Although not perfect, this program has definitely helped us be more efficient with our works and provide better quality services to our customers.

Pros

There are many things to love about this product
But one of its most significant advantages is that it helps the entire workforce of our team
This program also can receive calls quickly and review them after
It also helps our call centre agents to track their time and make sure everything is accurate.

Cons

There have been times when the customer’s profile won’t show up automatically on the screen even if they already called you
The system also lags whenever call-queueing starts.

View All Ameyo Reviews

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