Overall, our experience with Web Help Desk was positive. It was user-friendly and provided us with many tools to efficiently handle our daily Help Desk tasks, such as ticket logging, working, and resolution. While we didn't personally encounter any customer service problems, some coworkers did report issues in that area. Additionally, the duplicates in asset tracking and management caused problems that needed to be addressed
Web Help Desk is a user-friendly software with a lot of tools that make everyday Help Desk job (ticket logging, working, resolution) efficient.
The Average Wheelhouse score for the Help Desk category is 8
Tell us what you're looking for and we'll offer you personalized software recommendations.
Get your personalized recommendations now.