MSP Manager
MSP Manager
22 reviews
WH Score
8.4

MSP Manager Overview

What is MSP Manager?

SolarWinds provides a variety of different security solutions to help you fully protect your business, from server backups, remote IT management, and all-inclusive systems for managing and protecting your business devices and data.

With SolarWinds Remote IT Management Tools, you can secure and manage IT systems from a central dash and efficiently focus your techs to provide support in your network.

  • Out-of-the-box monitoring templates
  • Fast, safe remote access
  • Patch management
  • Managed antivirus
  • Web protection
  • Data-breach risk intelligence
  • Backup and recovery

With N-central from Solarwinds, you can manage your business security in a centralized dash (either on-premise or in the cloud)

  • Automate device onboarding and configuration
  • Protect your customers with advanced security solutions
  • Resolve issues faster with information at your fingertips and robust remote support
  • Improve customer uptime with proactive alerts and self-healing capabilities
  • Monitor and manage Windows, Mac, Linux, virtual machines, and network devices
  • Organize your services and customers in a single interface
  • Customize scripts to meet specific customer or device-type needs
  • Improve technician efficiency, customer retention, and service margins

Company:N-able Technologies Ltd.
Platforms:

MSP Manager Recent Reviews


D
Donald
Reviewed on 21 December 2023

Streamlining Endpoint Management

My experience with the product has been centered around managing endpoints and related network devices. While the benefits of endpoint management are evident, there are notable concerns regarding system performance and responsiveness.

Pros
  • Excels in the management of client endpoints, providing a robust solution for overseeing and maintaining network devices.
Cons
  • The delayed response in updating endpoint machine status may impact the real-time monitoring and management capabilities of the product.

F
Frances
Reviewed on 19 December 2023

Elevating Workflow Efficiency

The implementation of SolarWinds has proven beneficial in addressing challenges related to SLA management and incident handling. The detailed dashboards contribute to better insights, enhancing incident handling efficiency.

Pros
  • The ease with which workflows can be configured stands out as a significant advantage
  • This user-friendly feature contributes to efficient process management.
Cons
  • Limited integration with other software
  • This limitation may impact the product's ability to seamlessly connect with external tools and platforms.

MSP Manager Pricing


N-able MSP Manager
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MSP Manager Pricing Details

MSP Manager Key Features


Helpdesk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management

Remote Support Features

  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
MSP Manager Features Details

MSP Manager Media


MSP Manager Videos

MSP Manager Wheelhouse Score

8.4
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

MSP Manager User Scores

  • Ease of Use
    8.5
  • Meets Requirements
    8.1
  • Setup & Support
    8.6
  • Quality of Support
    7.7
  • Ease of Admin
    7.8

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