Ameyo vs. FuseDesk: Which is Best? - Wheelhouse

Ameyo vs. FuseDesk: Which is Best?

Ameyo vs. FuseDesk Best Overall: Ameyo

In our comparison of Ameyo vs. FuseDesk, Ameyo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Ameyo Quick Info
WH Score:
8.3
Pricing Score:
8.6
Feature Score:
8.6
Usability Score:
7.7
Company Size:Small Business, Mid Market
Platforms:
FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:

Pricing

Ameyo Pricing
Price Range
Contact Us

* Vendor does not share prices.

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year

Features

Ameyo Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
FuseDesk Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening

Pros & Cons

Ameyo Pros & Cons
Pros
  • The product offers the basic features for what it is built
  • If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
Cons
  • Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers
  • Addressing server stability is crucial for uninterrupted operations.
FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.

Reviews

Ameyo Reviews
Top Favorable Review
R
Rodney
Reviewed on Jul 2, 2021

General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.

The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.

They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.

Top Critical Review
L
Lisa
Reviewed on Jul 2, 2021

Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.

To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.

Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.

FuseDesk Reviews
Top Favorable Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Top Critical Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Alternatives

Ameyo Alternatives
FuseDesk Alternatives
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Ameyo vs. FuseDesk: Detailed Comparison

Ameyo vs. FuseDesk Top Ratings & Reviews: FuseDesk

In our rating and review comparison of Ameyo vs. FuseDesk, FuseDesk has 1 user reviews and Ameyo has 8. The average star rating for FuseDesk is 4 while Ameyo has an average rating of 3.87. FuseDesk has more positive reviews than Ameyo. Comparing Ameyo vs. FuseDesk reviews, FuseDesk has stronger overall reviews.

Ameyo vs. FuseDesk Best Features & Functionality: Ameyo

Ameyo vs. FuseDesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Remote Support Features, Supported Channels, Device Management, Chat/IM Management, Conferencing Capabilities, Reporting & Analytics, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Course Management, After-Sales Service, Report Management. In our feature comparison of Ameyo vs. FuseDesk, Ameyo offers more of the most popular features and tools than FuseDesk.

Ameyo vs. FuseDesk Best Pricing: FuseDesk

In our pricing comparison of Ameyo vs. FuseDesk, FuseDesk's pricing starts at Free/month and is more affordable compared to FuseDesk's starting cost of Free/month.

Ameyo vs. FuseDesk Best Usability: Ameyo

Our comparison of Ameyo vs. FuseDesk shows that Ameyo scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. FuseDesk scores higher in , but Ameyo has the best scores overall for system usability.

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