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FuseDesk Reviews & Overview

What is FuseDesk?

FuseDesk is a unique support platform that was created by entrepreneurs and business owners who were looking for a way to streamline support activities, improve customer interactions, and analyze support efforts all in one easy to use solution. FuseDesk provides tools that can be used to support multiple aspects of your business, from service and support to stakeholder analysis and buy-in.

FuseDesk offers a proprietary LoginSync which gives you the ability to link your service desk tools directly to your CRM system for a seamless transition to a more robust support toolkit. FuseDesk also offers a robust selection of automations that you can apply to your help desk to improve workflows, boost agent productivity, and elevate customer experience - all while operating in 2 user-friendly screens that are easy for your teams to learn and use with confidence.

Company:Asandia, Corp.

FuseDesk Pricing

per user / per month
FuseDesk Pricing Details

FuseDesk Key Features

Service Terms Offered
  • Reduced Price for Multiple Users
Core Features
  • Ticket Transfer
  • Notes
  • Transcripts
  • Offline Support
  • Ticket Tagging
  • Broadcasts
  • Invoicing
  • Twitter
  • Facebook
  • Zoom
  • VirtualPBX
  • Ring Central
  • Grasshopper
Reporting & Analytics
  • Agent Availability Reports
  • Agent Performance Reports
  • Ticket Resolution Reports
  • White Labeling
  • Workflow Automation
  • Bulk Actions
  • Pre-Built Templates
  • Custom Fields/Templates
  • Centralized Console
  • Tickets
  • Data Retention
Channels Supported
  • Voice
  • Chat
  • Email
  • Social Media
  • SMS
FuseDesk Features Details

FuseDesk Media


FuseDesk Reviews

Pros & Cons Preview
  • The central support email feature for customer service is amazing.
  • The cases can then be distributed among our many staff members.
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk.
  • It is so sad that even Fusedesk cannot do anything about it.

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