FuseDesk
FuseDesk
1 review
WH Score
5.8

FuseDesk Overview

What is FuseDesk?

FuseDesk is a unique support platform that was created by entrepreneurs and business owners who were looking for a way to streamline support activities, improve customer interactions, and analyze support efforts all in one easy to use solution. FuseDesk provides tools that can be used to support multiple aspects of your business, from service and support to stakeholder analysis and buy-in.

FuseDesk offers a proprietary LoginSync which gives you the ability to link your service desk tools directly to your CRM system for a seamless transition to a more robust support toolkit. FuseDesk also offers a robust selection of automations that you can apply to your help desk to improve workflows, boost agent productivity, and elevate customer experience - all while operating in 2 user-friendly screens that are easy for your teams to learn and use with confidence.


Company:Asandia, Corp.
Platforms:

FuseDesk Recent Reviews


D
Dorothy
Reviewed on 9 February 2020

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.

FuseDesk Pricing


Free
Free
per user / per month
FuseDesk Pricing Details

FuseDesk Key Features


Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
Accounting Features
  • Invoicing & Billing
  • Sales & Purchase Orders
FuseDesk Features Details

FuseDesk Media


Videos

FuseDesk Wheelhouse Score

5.8
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

FuseDesk Scores

  • Ease of Use
    5.7
  • Ease of Admin
    5.6

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