FuseDesk Reviews, Features & Pricing 2021 - Wheelhouse

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FuseDesk is a unique support platform that was created by entrepreneurs and business owners who were looking for a way to streamline support activities, improve customer interactions, and analyze support efforts all in one easy to use solution. FuseDesk provides tools that can be used to support multiple aspects of your business, from service and support to stakeholder analysis and buy-in.

FuseDesk offers a proprietary LoginSync which gives you the ability to link your service desk tools directly to your CRM system for a seamless transition to a more robust support toolkit. FuseDesk also offers a robust selection of automations that you can apply to your help desk to improve workflows, boost agent productivity, and elevate customer experience - all while operating in 2 user-friendly screens that are easy for your teams to learn and use with confidence.

Above Average
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Average
usability
/ 5
Ease of Use
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

FuseDesk Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
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customer ratings
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Above Average
Usability Metrics
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Ease of Use
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Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Dorothy
  • The central support email feature for customer service is amazing.

  • The cases can then be distributed among our many staff members.

  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk.

  • It is so sad that even Fusedesk cannot do anything about it.

Top Favorable Review
Dorothy
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk.

  • It is so sad that even Fusedesk cannot do anything about it.

  • The central support email feature for customer service is amazing.

  • The cases can then be distributed among our many staff members.

Top Critical Review

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