Small Business Contact Center Software

What is the Best Small Business Contact Center Software?

Small business contact center software empowers businesses to manage customer interactions seamlessly, enhancing overall customer satisfaction and operational efficiency.

One key feature of small business contact center software is its scalability, allowing companies to adapt as they grow. With the ability to handle various communication channels such as phone calls, emails, and live chats, this software ensures that businesses can maintain a unified and consistent customer experience.

Small business contact center software often integrates with customer relationship management (CRM) systems, enabling agents to access valuable customer information during interactions. This integration enhances personalization and allows businesses to build stronger, long-lasting relationships with their clientele.

Efficient call routing and interactive voice response (IVR) systems are also integral components, ensuring that calls are promptly directed to the right department or agent. This not only reduces wait times for customers but also optimizes agent productivity.

In addition to these functionalities, small business contact center software typically provides analytics and reporting tools. These insights enable companies to track performance, identify trends, and continually make data-driven decisions to improve customer service strategies.

Top 10 Small Business Contact Center Software

Zoho Desk / Centrical / PanTerra - Streams / Crexendo / VanillaSoft / RingCentral Contact Center / Salesforce Service Cloud / LiveVox / Switchvox Cloud / CXone

WH Score
9.4
Zoho Desk
18reviews
Starting Price:$0 / user / per month
Zoho Desk is a cloud-based customer support platform, furnishing an extensive toolkit to manage customer inquiries and support tickets adeptly. The platform's user-friendly interface and robust features position it as an optimal solution for businesses of diverse sizes aiming to streamline their cus...
WH Score
9.2
Centrical
9reviews
Starting Price:N/A
Centrical is a comprehensive employee engagement and performance management software that helps companies increase productivity, improve employee engagement, and drive business results. With Centrical, you can streamline performance evaluations, goal setting, and development planning all in one plac...
WH Score
9.2
PanTerra - Streams
30reviews
Starting Price:$20 / user / per month
PanTerra Streams is an all-in-one phone, text/SMS, fax, team messaging, business analytics and file sync/share solution - all within one customizable app. Key PanTerra Streams features include:
WH Score
9.1
Crexendo
122reviews
Starting Price:N/A
Crexendo is an end-to-end, cloud-based voice and data technology and infrastructure service provider. Its solutions are ideally suited for small and medium enterprises and startups.  Crexendo solutions are known for their reliability and security, which are essential in the voice and data servi...
WH Score
9.1
VanillaSoft
19reviews
Starting Price:$99 / user / per month
VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management softwar...
WH Score
8.9
RingCentral Contact Center

RingCentral Contact Center

27reviews
Starting Price:N/A
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on an...
WH Score
8.9
Salesforce Service Cloud

Salesforce Service Cloud

37reviews
Starting Price:$150 / user / per month
Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equip...
WH Score
8.8
LiveVox
14reviews
Starting Price:N/A
Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and pro...
WH Score
8.7
Switchvox Cloud
22reviews
Starting Price:$19.99 / user / per month
Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations. All Sangoma users have complete access to the system features. Users can leverage unified communic...
WH Score
8.7
CXone
33reviews
Starting Price:N/A
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