VirtualPBX Overview

VirtualPBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. VirtualPBX’s offer is tailored to small businesses and home-based clients. VirtualPBX plans are available at flat fee or usage-based monthly rates.  

Key Features 

VirtualPBX includes standard features such as virtual fax, voicemail, text messaging, and auto-attendant, customizable answering and messaging, queuing and call routing, caller ID, call screening, and call blocking, conferencing and real-time monitoring, recording, storage, and backup

Highest uptime in the industry: VirtualPBX is recognized for its reliable, consistent service. Its platform is robust, with numerous backup systems in place and failsafe for power outages, to ensure continuity of service time. Their disaster recovery service offers data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. VirtualPBX advertises the least downtime of any hosted phone service

VirtualPBX was one of the first to present Automatic Call Distribution (ACD) queuing. This features routes calls automatically to the right person or department, based on their skills, location or other criteria. Unanswered calls can be routed to partners as specified by the company.

VirtualPBX takes customers’ data very seriously: their own equipment is housed in a maximum security facility and data storage complies with national-security level protocols.

VirtualPBX’s packages are flexible and accessible to companies of all sizes. VirtualPBX offers a free 30-day trial, no setup fee, no cancellation fee. Flat-rate plans are based on the number of users, usage-based plans are based on the time included in the package. Two lines are included in the package, each additional line must be purchased.