VirtualPBX
VirtualPBX
17 reviews
WH Score
9.4
Contact Vendor

VirtualPBX Reviews & Overview

What is VirtualPBX?

Virtual PBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. Virtual PBX’s offer is tailored to small businesses and home-based clients. Virtual PBX plans are available at flat fee or usage-based monthly rates.  

Key Features 

Virtual PBX includes standard features such as virtual fax, voicemail, messaging, and auto-attendant, customizable answering and messaging, queuing and call routing, caller ID, call screening, and call blocking, conferencing and real-time monitoring, recording, storage, and backup

Highest uptime in the industry: Virtual PBX is recognized for its reliable, consistent service. Its platform is robust, with numerous backup systems in place and failsafe for power outages, to ensure continuity of service time. Their disaster recovery service offers data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. Virtual PBX advertises the least downtime of any hosted phone service

Virtual PBX was one of the first to present Automatic Call Distribution (ACD) queuing. This features routes calls automatically to the right person or department, based on their skills, location or other criteria. Unanswered calls can be routed to partners as specified by the company.

Virtual PBX takes customers’ data very seriously: their own equipment is housed in a maximum security facility and data storage complies with national-security level protocols.

Virtual PBX’s packages are flexible and accessible to companies of all sizes. Virtual PBX offers a free 30-day trial, no setup fee, no cancellation fee. Flat-rate plans are based on the number of users, usage-based plans are based on the time included in the package. Two lines are included in the package, each additional line must be purchased.


Company:VirtualPBX.com, Inc
Categories:Phone Systems
Platforms:

VirtualPBX Pricing


Flex
$17
per user / per month
VirtualPBX Pricing Details

VirtualPBX Key Features


Contact Center Features
  • ACD Queues
  • Call Recording
  • Auto Attendant
  • Wallboard
Team Collaboration Features
  • Audio Conferencing
  • Video Conferencing
Core VoIP Features
  • Voicemail Transcription
  • Caller ID
  • SIP Trunking
  • VoIP Fax
  • SMS
  • Ring Groups (Unlimited)
  • Multiple Auto-Attendants
VirtualPBX Features Details

VirtualPBX Media


Images


Videos

VirtualPBX Reviews


Pros & Cons Preview
  • Excellent customer service, numerous features available.
  • Somewhat perplexing.

VirtualPBX has no reviews yet.

VirtualPBX Usability Score

4.0
out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
    8.6
  • Meets Requirements
    8
  • Learning Curve
    6.4
  • Setup & Support
    8.6
  • Quality of Support
    10
  • Ease of Admin
    4.3

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