Small Business Contact Center Software

What is the Best Small Business Contact Center Software?

Small business contact center software empowers businesses to manage customer interactions seamlessly, enhancing overall customer satisfaction and operational efficiency.

One key feature of small business contact center software is its scalability, allowing companies to adapt as they grow. With the ability to handle various communication channels such as phone calls, emails, and live chats, this software ensures that businesses can maintain a unified and consistent customer experience.

Small business contact center software often integrates with customer relationship management (CRM) systems, enabling agents to access valuable customer information during interactions. This integration enhances personalization and allows businesses to build stronger, long-lasting relationships with their clientele.

Efficient call routing and interactive voice response (IVR) systems are also integral components, ensuring that calls are promptly directed to the right department or agent. This not only reduces wait times for customers but also optimizes agent productivity.

In addition to these functionalities, small business contact center software typically provides analytics and reporting tools. These insights enable companies to track performance, identify trends, and continually make data-driven decisions to improve customer service strategies.

Top 10 Small Business Contact Center Software

Zoho Desk / Centrical / PanTerra - Streams / Crexendo / VanillaSoft / Vonage / RingCentral Contact Center / Salesforce Service Cloud / LiveVox / Switchvox Cloud

WH Score
7.9
OfficeSuite UC®
0reviews
Starting Price:$13.5 per user / per month
OfficeSuite UC® is a comprehensive platform for unified communications that gives enterprises a wide range of capabilities for collaboration and communication. This technology facilitates more effective team communication and collaboration by fusing audio, video, message, and conference technolo...
WH Score
7.9
West Telecom
0reviews
Starting Price:N/A
West Telecom is a leading provider of advanced communication solutions, offering businesses a comprehensive suite of features and cutting-edge technology. With a strong focus on innovation and customer satisfaction, West Telecom delivers reliable and scalable phone systems that cater to businesses o...
WH Score
7.9
Liveops
5reviews
Starting Price:N/A
Companies seeking out a new way to examine their business can enrich themselves with a full-spectrum, invigorating approach to customer engagement and realization with LiveOps’s multichannel-capable Cloud Contact Center. With unparalleled online flexibility, intelligent call processing, and mo...
WH Score
7.8
GoTo Contact Center
2reviews
Starting Price:N/A
GoTo Contact Center is an omnichannel contact center solution that caters to customer management across voice, chat, video, SMS and email. Especially built for small to medium-sized businesses, GoTo Contact Center delivers a comprehensive UCaaS solution that is scalable yet budget-friendly.
WH Score
7.8
Altitude
4reviews
Starting Price:N/A
Altitude is a powerful contact center software that offers many features to help businesses improve customer service and increase sales. Altitude's platform is designed to be easy to use and customize, making it the perfect solution for businesses of all sizes.
WH Score
7.7
Gladly
17reviews
Starting Price:$0 per user / per month
Radically Personal Customer Service 
WH Score
7.6
Avaya Experience Platform

Avaya Experience Platform

12reviews
Starting Price:N/A
Avaya One CCaaS delivers next-gen possibilities with their All-in-One Multichannel Contact Center Solution for businesses on the edge of innovation. Their services expand beyond traditional telephony models by enabling agents to receive customer contacts via text, IM, email or chat. As more and more...
WH Score
7.4
Zultys
6reviews
Starting Price:N/A
Zultys, founded in 2006, is one of the first companies to offer a true SIP-based PBX solution for businesses. The company invested heavily in research and development in order to deliver one of the most reliable, cutting-edge IP PBX solutions for SMBs. The Zultys MX platform is a high-performance, y...
WH Score
7.3
Envision
0reviews
Starting Price:N/A
Customers expect more from business contact centers today, and while many business are rating their services as top-of-the-line, consumer reporting shows a sharp divide in opinion. Envision’s renowned Workforce Optimization solution steps in to close this gap by delivering transformative custo...
WH Score
7.3
Freshdesk
10reviews
Starting Price:$0 per user / per month
Freshdesk unifies contact center capabilities with the expertise and knowledge of help desks, giving consumers the benefit of having all their solutions in one place. A powerful, comprehensive ticketing system keeps all active agents aware of what others are doing to increase productivity and avoid ...
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