What Is the Best VoIP Business Phone for Small Businesses?

What Is the Best VoIP Business Phone for Small Businesses?

The best VoIP business phones have become increasingly popular in recent years, replacing traditional phone systems in many workplaces. This article will discuss the benefits of using VoIP business phones and the key features to consider when selecting a VoIP phone system for your small business. We will also provide an overview of some of the most popular VoIP phone systems for small businesses.

What Is a VoIP Business Phone?

VoIP (Voice over Internet Protocol) business phone is a phone system that uses the internet to transmit voice and multimedia communications. VoIP technology converts voice into digital signals and sends them over the internet instead of using traditional phone lines.

VoIP business phone systems offer several advantages over traditional phone systems, including cost savings, flexibility, advanced features, integration, scalability, and enhanced call quality.

With VoIP business phone systems, businesses can easily stay connected with customers and employees, regardless of location. VoIP business phone systems can be used with various devices, including desktop phones, mobile phones, and computers. They can easily be scaled up or down as business needs change, allowing companies to add or remove phone lines as necessary.

VoIP business phone systems typically cost less than traditional ones because they use the internet to transmit voice data, which is much cheaper than conventional phone lines. These cost savings can be particularly beneficial for small businesses with limited budgets.

VoIP business phone systems offer a cost-effective and flexible alternative to traditional ones, providing advanced features and improved communication capabilities. As technology continues to evolve, VoIP business phone systems will likely increase as businesses seek to streamline their communication processes and enhance productivity. 

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Features of VoIP Business Phones

VoIP business phones offer many features that can enhance workplace communication, productivity, and collaboration. Here are some of the most common features of VoIP business phones

Call Routing and Forwarding

This feature of VoIP business phones allows users to route and forward calls to different devices or numbers, ensuring that calls are always answered even if the recipient is unavailable. 

Conference Calling

VoIP business phones allow users to initiate conference calls with multiple participants, improving collaboration and communication between team members. 

Voicemail to Email Transcription

This VoIP business phone feature transcribes voicemail messages into text and sends them to the user's email, making it easier to manage notifications and respond quickly. 

Call Recording

VoIP business phones can record calls for training, compliance, or quality assurance purposes, providing valuable data and insights for businesses. 


The auto-attendant feature of VoIP business phones greets callers with a pre-recorded message and offers them options to reach the appropriate department or extension, improving customer service and call routing.

Caller ID

VoIP business phones display the caller's name and number, allowing users to identify incoming calls and respond appropriately. 

Mobile Integration

VoIP business phones can integrate with mobile devices, allowing users to make and receive calls on the go.

Softphone Support

Softphone support enables VoIP business phone users to make and receive calls using their computer, eliminating the need for a physical phone.

Overall, the features of VoIP business phones provide businesses with a flexible and efficient communication solution, improving productivity, collaboration, and customer service.

Benefits Of Using a VoIP Business Phone

A VoIP business phone system offers a range of benefits to organizations of all sizes. Here are some of the key benefits of using a VoIP business phone: 

Cost Savings

VoIP business phones are generally less expensive than traditional phone systems. They use the internet to transmit voice data, which is much cheaper than traditional phone lines. This can result in lower long-distance and international calling rates and reduced hardware and maintenance costs.


VoIP business phones can easily be scaled up or down to meet changing business needs. Businesses can add or remove phone lines as necessary without investing in new hardware or paying for expensive installations.


With a VoIP business phone system, employees can make and receive calls from anywhere with an internet connection. This makes staying connected with customers and colleagues easy, even when working remotely. 

Advanced Features

VoIP business phones offer a range of advanced features, such as call forwarding, voicemail, and conference calling. These features can improve organizational communication and collaboration, leading to increased productivity and efficiency.


VoIP business phones can be integrated with other communication and collaboration tools like Customer Relationship Management software, email, instant messaging, and video conferencing. This integration can further enhance communication and collaboration within an organization.

Using a VoIP business phone system can lead to improved communication, increased productivity, and cost savings for organizations. 

What Is the Best VoIP Business Phone for Small Businesses?

When selecting the best VoIP phone for small businesses, it is crucial to consider several factors, including pricing, features, and reliability. Here are three of the most popular VoIP business phone systems for small businesses


Cisco Webex is a well-known technology industry brand offering a range of products, including VoIP business phone systems. The Cisco Business Edition 6000 is a cloud-based VoIP phone system for small and medium-sized businesses. It offers advanced features like call forwarding, video conferencing, and voicemail, making it an excellent option for companies looking for advanced communication capabilities. However, Cisco's pricing can be higher than other options. 


Ooma Enterprise is a popular choice for small businesses because of its affordable pricing and easy-to-use interface. It offers a range of features, including voicemail, call forwarding, and conference calling, making it an excellent option for businesses with basic communication needs. However, its feature set may be limited compared to other options. 


Nextiva is another popular cloud-based VoIP business phone system offering advanced features, including call recording, voicemail-to-email transcription, and video conferencing. Nextiva also offers competitive pricing and excellent customer support, making it a great choice for small businesses looking for a robust and reliable VoIP phone system.

Ultimately, a small business's best VoIP business phone will depend on its specific needs and budget. Researching and comparing different VoIP business phone options is recommended before making a decision.

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