Crexendo vs. Twilio Voice: Which is Best? - Wheelhouse

Crexendo vs. Twilio Voice: Which is Best?

Crexendo vs. Twilio Voice Best Overall: Crexendo

In our comparison of Crexendo vs. Twilio Voice, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

Crexendo Pricing
Price Range
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* Vendor does not share prices.

Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Crexendo Pros & Cons
Pros
  • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
  • This comprehensive solution offers convenience and versatility for communication.
Cons
  • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.
Twilio Voice Pros & Cons
Pros
  • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
  • The system has proven to be glitch-free and easy to use
  • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
  • The call quality is excellent, ensuring clear and reliable conversations
  • Overall, it contributes to improved efficiency in our communication processes.
Cons
  • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Reviews

Crexendo Reviews
Top Favorable Review
M
Maria
Reviewed on Jul 2, 2021

I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

Top Critical Review
G
Gary
Reviewed on Jul 2, 2021

This product enables me to maintain mobility in my business operations and effectively manage my staff.

I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

Twilio Voice Reviews
Top Favorable Review
J
Jacqueline
Reviewed on Jul 2, 2021

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Top Critical Review
S
Sue
Reviewed on Jul 2, 2021

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Alternatives

Crexendo Alternatives
Twilio Voice Alternatives
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Crexendo vs. Twilio Voice: Detailed Comparison

Crexendo vs. Twilio Voice Top Ratings & Reviews: Crexendo

In our rating and review comparison of Crexendo vs. Twilio Voice, Crexendo has 122 user reviews and Twilio Voice has 100. The average star rating for Crexendo is 4.86 while Twilio Voice has an average rating of 4.1. Crexendo has more positive reviews than Twilio Voice. Comparing Crexendo vs. Twilio Voice reviews, Crexendo has stronger overall reviews.

Crexendo vs. Twilio Voice Best Features & Functionality: Crexendo

Crexendo vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, File Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Crexendo vs. Twilio Voice, Crexendo offers more of the most popular features and tools than Twilio Voice.

Crexendo vs. Twilio Voice Best Pricing: Twilio Voice

In our pricing comparison of Crexendo vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

Crexendo vs. Twilio Voice Best Usability: Crexendo

Our comparison of Crexendo vs. Twilio Voice shows that Crexendo scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Twilio Voice scores higher in learning curve, but Crexendo has the best scores overall for system usability.

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