Ooma Enterprise
Ooma Enterprise
65 reviews
WH Score
8.4

Ooma Enterprise Overview

What is Ooma Enterprise?

Ooma Enterprise is a leading provider of innovative and feature-rich phone systems software designed to meet the unique communication needs of businesses. With a focus on flexibility, scalability, and cost-effectiveness, Ooma Enterprise empowers organizations to streamline their communication processes and enhance collaboration.

With its cloud-based platform, businesses can easily scale their phone systems, integrate with other business applications, and ensure reliable and secure communications. Ooma Enterprise prioritizes customer satisfaction, offering dedicated support and personalized service to help businesses optimize their phone system performance. 

Ooma Enterprise offers several additional benefits to businesses, enhancing communication, collaboration, and productivity. Here are the details: 

Improved Customer Service

With Ooma Enterprise, businesses can provide a more personalized and efficient customer experience. Features such as call queues and call transfers enable businesses to route calls to the right department or agent, ensuring customers receive prompt assistance. Real-time information updates also help businesses provide accurate and up-to-date information to customers. 

Increased Productivity

Ooma Enterprise provides employees with tools for effective collaboration. Video conferences allow teams to communicate face-to-face, even when working remotely. File sharing capabilities enable seamless collaboration on projects, fostering productivity and efficiency in the workplace.

Enhanced Security

Ooma Enterprise prioritizes data security, implementing industry-standard measures to protect sensitive information. This ensures that businesses can safeguard their confidential data and prevent unauthorized access, minimizing the risk of data breaches.


Company:Ooma, Inc
Categories:Phone Systems
Platforms:

Ooma Enterprise Recent Reviews


T
Tera
Reviewed on 4 November 2023

Budget-Friendly and Feature-Rich

The system is highly user-friendly, offering a mobile app, e-fax, phone number porting, and cost-effective plans. Notably, it allows the use of existing phones. It's worth mentioning that a desktop app is available, albeit with an additional cost.

Pros
  • Seamlessly replaced our local landline functionality
  • The mobile app provided added flexibility, all while significantly reducing costs by over $100.00 per month.
Cons
  • The quality of VOIP solutions depends on the internet connection

A
Anna
Reviewed on 25 October 2023

Outstanding Customer Service

Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.

Pros
  • The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
Cons
  • None.

Ooma Enterprise Pricing


Standard
$19.99
per user / per month
Ooma Enterprise Pricing Details

Ooma Enterprise Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Voicemail
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Number Black/White List
  • Music on Hold
Call Routing Types
  • Skills-Based Routing
Ooma Enterprise Features Details

Ooma Enterprise Media


Videos

Ooma Enterprise Wheelhouse Score

8.4
What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Ooma Enterprise Scores

  • Ease of Use
    8.1
  • Meets Requirements
    8.2
  • Learning Curve
    7.1
  • Setup & Support
    7.5
  • Quality of Support
    7.5
  • Ease of Admin
    7.2

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