Fax to Email: Taking Sending a Fax Online via Email

Fax to Email: Taking Sending a Fax Online via Email

Fax to email has been a feature of the best contact center software due to the need to share files and information via multiple modes. Facilities with no internet access but a fax line can collaborate with other locations using fax to email services. Learn more about the pros and cons of fax to email services before deciding if fax to email is the right choice for your business. 

How Can I Get a Fax to My Email?

Getting a fax to email can save time and effort and is convenient for many people. Here are the steps to get a fax to your email:

Choose A Fax to Email Service Provider.

Several fax to email service providers is available or use the feature in your contact center solution. Choose one that suits your needs and budget.

Sign Up for A Fax Number

Once you have selected a provider, sign up for a fax number. This will enable you to receive fax to email.

Configure Your Email Account

Most fax to email services allows you to configure your email account to receive faxes. Follow the instructions provided by your provider to set this up.

Receive Faxes

Once your fax to email account is set up, you can receive faxes directly to your email inbox. They will appear as attachments, which you can view or download as needed.

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Is Fax by Email Free?

Whether or not fax to email is free depends on your specific fax to email service provider. Some fax to email providers offers free plans that allow you to receive a limited number of monthly faxes, while others charge a fee for their fax to email services.

Free fax to email services typically limits the number of faxes you can receive and the contact center features available. For example, you may only be able to receive a limited number of pages per fax, or you may need help accessing advanced features like electronic signatures for fax to email.

Paid fax to email services typically offers more advanced features and higher support. They may also have higher monthly limits on the number of faxes you receive. These fax to email services vary depending on the provider but are typically $10-$20 per month.

In summary, while some fax to email services may be free, they often have limitations on features and usage. Paid fax to email services may offer more advanced features and support but come with a cost. It's important to research different providers’ pricing plans to find the best fax to email option for your needs and budget.

Comparison With Other Faxing Methods

Compared to traditional fax machines, fax to email is more convenient, cost-effective, and environmentally friendly. It also offers greater mobility and security. Compared to fax over IP (FoIP), fax to email is often more reliable and easier to set up. 

However, FoIP can offer higher quality and faster transmission speeds. Choosing between fax to email and other fax modes depends on your needs and preferences.

Advantages of Fax to Email

Fax to email method of receiving faxes has several contact center advantages over traditional fax machines:


Fax to email is much more convenient than traditional fax machines. You don't need to have a dedicated fax machine or a separate phone line, which can already seem like obsolete technology to keep in the office, which can save you money and space.


With fax to email, you can receive faxes from anywhere if you can access your email account. Fax to email makes it ideal for remote workers or anyone who needs to be on the go.


Fax to email is typically much more cost effective than traditional fax machines. You don't need to buy a fax machine, pay for a phone line, or buy paper and ink. You only need an internet connection and an email account to receive fax to email.


With fax to email, you can ensure the security of your faxes. Faxes are delivered directly to your email inbox, password-protected and encrypted, unlike traditional fax machines. This makes it much more secure than conventional fax machines, which can be accessed by anyone who has access to the device.

Environmentally Friendly

Fax to email is also part of your business’s green initiative for sustainable office practices. Since there is no need for paper or ink, fax to email reduces paper waste and helps to protect the environment.

By using fax to email, you can save time, money, and space while protecting the environment.

Security And Compliance Concerns with Fax to Email 

While fax to email is a convenient way to receive faxes, some security and compliance concerns should be considered.


The leading security concern with fax to email is the risk of data interception of your IP network. To mitigate this risk, it's important to use encryption technology to ensure that faxes are protected during transmission.


Another concern of fax to email is privacy. Faxes can contain sensitive information, so ensuring that only authorized individuals can access them is vital. This can be achieved through password-protected email accounts or secure file-sharing platforms that use modes such as multifactor authentication.


Depending on the field of work your business is in, there may be compliance regulations that you need to follow. For example, the Health Insurance Portability and Accountability Act (HIPAA) sets strict guidelines for handling patient data in the healthcare industry. Ensuring your fax to email system complies with these regulations is essential before purchasing.

Data Retention

Another concern of fax to email is data retention. Faxes may need to be stored for a certain period for legal or compliance reasons. It's essential to have a fax to email system to ensure that faxes are stored securely and can be retrieved when needed.

User Education

Educating users on using fax to email systems is essential. This includes training on adequately handling sensitive information and using the system securely when faxing to email.

By taking these steps, you can ensure that your fax to email system is secure and compliant with regulations. 

Fax to email is a straightforward process that can save you time and make your life easier. By choosing the correct contact center solution provider and following the steps outlined above, you can receive fax to email in no time.

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